Viewing and Updating Your Profile Details
You can view your profile details, such as Name, Location, Customer, Contact Number, and E-mail on the MY PROFILE pop-up page. You can also change your profile picture. You can also set your Availability Status. The information in this page is as per the user information updated by the Administrator.
To change your availability status:
Click My Profile icon on the top-right corner of the SummitAI application.
Click your current status and select the status that you want to change from the list.
Figure: My Profile: Availability StatusThe following options are available:
Available: You can set this when you’re active in SummitAI and don’t have anything in your calendar (no meetings or calls, for example).
Busy: You can set this when you want to focus on something and don't want to engage in other activities.
Do not disturb: You can set this when you want to focus on something that is important.
Away: You can set this when you are away from your workstation.
Your availability status is changed based on your selection.
Click the Clock icon available next to Away option.
Figure: My Profile: Availability StatusSet the away time by specifying the From and To fields in HH:MM format in the SET AWAY TIME pop-up.
Figure: SET AWAY TIME pop-up
Note:
Based on the Availability Status set by the user, if the user is an Analyst, the Incidents and Service Requests are assigned to the Analyst.
To view or update Profile details:
Click the
My Profile iconicon with your profile picture on the top-right corner of the SummitAI application.
Figure: MY DASHBOARD pageClick Edit Profile option. The MY PROFILE pop-up page is displayed.
Figure: MY PROFILE pop-up pageTo view and update the fields in MY PROFILE pop-up page, refer to the following drop-down text: