Configuring Common Masters

The Common Master is a unique feature in the SummitAI application that allows the Administrators to set most commonly used label names and drop-down values across all the modules. If there is a change or addition required in the label names or drop-down values, this feature saves the efforts of the Administrator to make the same changes in all the pages separately. In other words, it simplifies the customization process required to be done by the Administrators for most commonly used labels names and drop-down values. For example, a Tenant should be displayed in all the Service Catalogs. Instead of modifying the Tenant for all the Service Catalogs separately, the Administrators can modify the same in the COMMON MASTERS page and map accordingly. It makes the change available across all the Service Catalogs.

Common Masters List By Module

Common Master - Platform

Common Master Type	Purpose	Common Master
Customer	All the Customer values are saved. This can be manually created or is imported using Active directory import, which is used throughout the Application to select a Customer.
Department	To save the retrieve department in an organization.	Example: IT
Designation	To save all the designations in the organization. All the users' designation is imported and created from Active Directory import or created manually, which is used across the Application.	Example: Associate Developer Associate QA Engineer AssociateEngineer
DisplayDateTimeFormat	To save all the display format of time and date, which is used to display date/time format across the Application.	Example: d MMMM yyyy HH:mm, dd/MM/yyyy HH:mm, MM/dd/yyyy HH:mm
DisplayTimeFormat	To save all the display format of time, which is used to display time format across the Application.	Example: HH:mm, hh:mm tt
Document Type	Used on the Upload Document page to categorize all the uploaded documents.	Example: Official, Common, etc.
Location	To save all the required Locations, which is used across the Application.	Example: Bengaluru, Chennai, etc.
MIBType	To save all the MIBs while fetching Discovery data.	Example: CPU Memory Temperature
NetworkOSType	To save all the Network's operating system type retrieved during Discovery job run.	Example: ciscoSystems 15.2, ciscoSystems 16.9.3
OSType	To save all the operating system type while retrieving the discovery jobs data and is used across the Application related to Discovery.	Example: Linux Microsoft UNIX
ServerType	To save all the Server Types fetched during Discovery jobs processing.
SMTPAPITypes	To save all SMTP API types if any other API type is used for SMTP.
User Level	To save all the required User level. It is used on User Management pages.	Example VIP, VVIP, etc.
Vendor	To save all the Vendors retrieved during Discovery of various IPs in Discovery.	Example: Cisco Systems, HP

Common Master - Asset Management

Common Master Type	Purpose	Common Master
Agreement Status	It is used in the Asset Management module in Contract Agreement Status. Users can add new status.	Active
Allocate To	It is used in the Asset Management module for Fixed Asset Allocation Type. These are fixed values and cannot be edited.	Customer Department Location Multiple Users Single User
Approval Levels	It is used in the Asset Deactivation Approval Levels. These are fixed values and cannot be edited.	Deactive
ApprovalMatrix	It is used in Asset Approval Matrix types. These are fixed values and cannot be edited.	Deactivate
Asset PV Status	It is used in Asset Physical Verification Status list. These values can be edited.	Found Not Found
AssetCategory	It is used in Fixed Asset Category Group Name. These values can be edited.	Hardware Electronic Equipment
assetcondition	It is used to define the Fixed Asset Condition. These are fixed values and cannot be edited.	Good Faulty Scrap
AssetMovementApprover	It is used in the Asset Movement Approver Roles. These are fixed values and cannot be edited.	Floor Manager Head of Location Reporting Manager Security Manager
AssetMovementType	It is used in the Asset Movement Types. These are fixed values and cannot be edited.	Floor From Repair Store To Repair
ContractAttachmentType	It is used in the Contract Management module and can be edited.	User-defined values
ContractCategory	It is used in the Contract Management module and can be edited.	User-defined values
ContractEnrollmentOwner	It is used in the Contract Management module and can be edited.	User-defined values
ContractFrameAgreement	It is used in the Contract Management module and can be edited.	User-defined values
ContractFrameAgreementOwner	It is used in the Contract Management module and can be edited.	User-defined values
ContractLicenseType	It is used in the Contract Management module and can be edited.	User-defined values
ContractRole	It is used in the Contract Management module and can be edited.	User-defined values
ContractSubCategory	It is used in the Contract Management module and can be edited.	User-defined values
DeActive	It is used in Asset Deactivation Reason. These values can be edited.	CPU Problem Mother Board Issue Damaged
Endpoint Script Category	It is used in Endpoint Automation Script Category. These values can be edited.	Network Registry
LicenseModel	It is used while adding Procured Software Inventory to define the License Model.	Core Based Device Based Processor Based PVU Based User Based
LicenseType	It is used while adding Procured Software Inventory to define the License Type.	Evaluation Version
Publisher	It is used while adding Procured Software Inventory to define the License Publisher.	Example: Microsoft Adobe Systems Oracle
ReturnableType	It is used in the Asset Movement process to define the type of Asset Movement.	Example: Non Returnable Returnable
Software License	It is used while adding Procured Software Inventory to define the License Software Name.
Software ServicePack	It is used while adding Procured Software Inventory to define the License Software Service Pack.
Software Version	It is used while adding Procured Software Inventory to define the License Software Version.

Common Master - IT Operations Management

Common Master Type	Purpose	Common Master
Service Entitlement	A Service Entitlement is assigned to Servers, Network Devices, Network Links, Network Interfaces, Printers, and URLS. Each Service Entitlement contains a group of Monitoring Parameters.	Any name
Default Configuration	Default configurations can be created for Servers, Network Devices and Printers. This default configuration can be use to create Servers, Network Device, and Printers from Discovery, import data, manual entry, etc.	Any name
Action Template	Action Template is the template for specific actions while sending Alerts or while creating Incidents for violated entity parameters.	Any name
Incident Template	Incident Template is the template of predefined configurations for raising an Incident.	Any name
AutomatedScriptType	Used to specify the environment type to run the various platforms scripts. Used in Script-Based Monitoring.	Example: DOS Command, Batch File, VB Script, PowerShell Script, Remote Execution, SSH, TELNET, and Query, etc.
AVMMonitoringParameter	Lists all the Monitoring Parameters in ITOM for all the device types, such as Server, Network Device, Network Link, Network Interface, Printers, URL, etc. Here, some of the parameters are concatenating with its criticality and we can set the threshold values.	Example: Status, CPU Utilization High, CPU Utilization Medium, CPU Utilization Low, Zombie Process, Buffer Memory Utilization High
AVMMonitorParameter	Lists all the Monitoring Parameters along with its parent type in ITOM for all the device types, such as Server, Network Device, Network Link, Network Interface, Printers, URL, etc.	Example: Status, Server Health, Hard Disk Utilization, Port Monitor, Exchange, SQL Server, etc.
AVMTabs	Lists various tabs used in ITOM. Also, you can create new tabs while creating new parameters using Script-Based Monitoring and SNMP -Based Monitoring.	Example: Utilization, HardDisk, BufferSwap, Services, Port, MsSQLServerm, and Oracle, etc.
Customer	Lists all the Customers in the ITOM module used for Server, Network Device, Printer, etc.	Example: SummitAI
DevCriticality	Specifies the Network Device's and Server's criticality.	High, Medium and Low
DeviceCategory	Specifies the Network Device's Category.	Non Production and Production
ElementType	Specifies the Network Device Types.	Example: Access Point, Access Switch, Cloud, Computer, Firewall, etc.
Entity Description	Specifies the Entities descriptions. Here the Entities are Servers, Network Devices, etc.	Example: HP, Stepping, Windows, etc.
Entity Type	Lists the Entity types in ITOM.	Network Device, Network Interface, Network Link, Printer, Server, and URL.
Event Management	Specifies the Monitoring Parameters names of all Entity types, such as Servers, Network Devices, Network Links, Network Interface, Printers, and URLs for Event Management.	Status, RAM Utilization, CPU Utilization, Server Health, etc.
EventImpact	Specifies Event's Impact	High, Low, and Medium
EventPriority	Specifies Event's Priority.	High, Low, Medium
LinkCriticality	Specifies the Network Link's capacity.	High, Medium, and Low
LinkThresholds	Designed to configure Network Link's threshold value, but not in use.
Location	Lists the Locations.	Bangalore, Hyderabad etc.,
ManagingVendor	Lists the Vendors, which are managing the environment for Network Devices, Links, and Servers.	Example: TATA, RELIANCE, etc.
MIBType	List of Parameters used to provide MIB OIDs to monitor through SNMP. These entries can only be added from the backend into the database. No option to add from user interface.	Example: CPU, Memory, Temperature, Temperature Status, Fan Status, Voltage Status, etc.
MonitoringProtocol	The List of protocols used to monitor various types of Servers.	Example: IPMI, SNMP, WMI, SSH, Telnet, Agent, Cloud, proxy server, WMI, VCenter
MonitorSource	Lists the Monitoring Sources in SummitAI. There are 2 options: Proxy Agent and Summit Server	Proxy Agent and Summit Server
NetworkOSType	Specifies the Network Device's IOS type and its version	ciscoSystems 15.2, ciscoSystems 16.4.2, ciscoSystems 16.9.1 etc.,
NWDeviceType	Lists all the Network Device types, which exist in the Networking module.	Example: Access Point, Access Switch, Computer, Firewall, Hub, etc.
OSType	Lists all types of the operating systems.	Example: Microsoft Windows, Linux, AIX, Solaris, etc.
OutputType	Specifies the output value type for the Parameters, which are configured using Script-Based Monitoring and SNMP-Based Monitoring.	Availability, Utilization Percentage, Utilization Value
ParameterType	Specifies whether the Parameter exists or new while creating/updating a Parameter in Script-Based Monitoring or SNMP-Based Monitoring.	Existing, New
PingProtocol	Lists the Ping Protocols.	ICMP, TCP, and UDP
Platform	Used to create the Scripts/Commands to monitor parameters of the respective platforms. Used in Script-Based Monitoring.	Wintel, Non-Wintel, and Network
Port	Lists the port numbers for Telnet and SSH.	22, 23
Protocol	Lists the protocols.	Example: SSH, Telnet
ProviderVendor	Lists the Vendors, which are providing service for Network Devices, Links, and Servers.	Example: TATA, Reliance, etc.
Reason	Lists the reasons for Server/Network Device/Link/Interface downtime.	Example: Scheduled Down Time, Power Off, Network Traffic, etc.
ServerType	Lists the Server Types.	Example: Apps, DC, Exchange, SQL Server, PrintServer,Oracle, Active Directory, Server Performance, VMWare, HyperV, IIS, ASP.NET, Azure, Amazon Web Services, Storage, IBM Storwize,Citrix XenApp and XenDesktop, Apache Tomcat, MySQL, IBM DB2,DHCP Server, Oracle RAC, etc.
Service	Lists the services	DNS, FTP, HTTP, HTTPS, etc.
Vendor	Lists the Vendor, which are used to specify Servers, Network, or Device's Vendor.	Example: Cisco Systems, HP, DELL, etc.

To configure common master values:

Select Admin > Basic > Infrastructure > Common Masters > Common Master Configuration.
On the COMMON MASTERS page, click ADD NEW on the ACTIONS panel.
Select the Master Type, type in a Value, provide the Sort Order, and select the Active check box to make it an active master value.
Click SUBMIT. A new Common Master value is configured.

Figure: COMMON MASTERS page

Field Description

The following table describes the fields on the COMMON MASTERS page:

Field	Description
Master Type	Select the Master Type from the drop-down list that is added in the COMMON MASTER TYPES page.
Value	Type in the value for the selected Master Type.
Sort Order	Specify an order to view the value in the drop-down lists on the mapped pages.
Active	If selected, the configuration becomes active.

ACTIONS

This section explains all the icons displayed on the ACTIONS panel of the COMMON MASTERS page.

SHOW LIST

Click SHOW LIST to display the LIST table showing all the values configured for Common Master Type in the SummitAI application.

COMMON MASTERS page: List of common master type values
Figure: COMMON MASTERS page: List of common master type values

To edit a common master value, click the configured Value. Make appropriate changes and click SUBMIT.
To display the inactive common master values, click the Include Inactive check box.

Note:

When the common master values are displayed under the LIST table, the ADD NEW and IMPORT COMMON MASTERS actions are displayed on the ACTIONS panel.

Click ADD NEW to add a new Common Master Value.
Click IMPORT COMMON MASTERS to import Common Master values. For more information about importing the Common Master values, See Screen Shot.
The EXCEL IMPORT COMMON MASTERS page is displayed. Select the Master Type, upload the Microsoft Excel sheet with the Common Master values in the Source field, and then click SUBMIT.

Figure: EXCEL IMPORT COMMON MASTERS page - GENERAL tab

The Microsoft Excel sheet with the Common Master values is uploaded. Select the appropriate sheet in the Source column and click NEXT.

Figure: EXCEL IMPORT COMMON MASTERS page - GENERAL tab - Selecting the sheet to upload Common Master values

The MAPPING tab is displayed. Select the appropriate value in the Source column to map with the Destination column and click NEXT.

Figure: EXCEL IMPORT COMMON MASTERS page - MAPPING tab

The PREVIEW tab is displayed. Select the check box in the Discard column against the values that you do not want to import, and then click SUBMIT.

Figure: EXCEL IMPORT COMMON MASTERS page - PREVIEW tab

The Common Master values are successfully imported for the selected Master Type.

Filters

Click the Filters icon to specify a particular filter criteria to display Common Master Type values. On clicking the Filters icon, the FILTERS pop-up page is displayed. Select the Master Type and click SUBMIT.

Figure: FILTERS pop-up page