You can retrieve the approvals of an SR using the following API Request with details such as Requestor ID, Requestor Location ID, Catalog ID, and so on.
To authenticate the below API, see API Authentication and Authorization.
| Service Name | HTTP Method |
|---|---|
| SR_GetApprovals | POST |
{
"ServiceName": "SR_GetApprovals",
"objCommonParameters": {
"_ProxyDetails": {
"AuthType": "APIKEY",
"APIKey": "XXXXXXXXXXXXXXXX",
"ProxyID": 0,
"ReturnType": "JSON",
"OrgID": 1
},
" ServiceRequestJSON": {
"ServiceRequestJson": "{\"RequestorID\":\"11\",\"RequestorLocationID\":\"1861\",\"TicketDetailList\":[],\"CatalogID\":1009,\"PageName\":\"LOG_SR\",\" WorkgroupID\":1,\"ServiceTicketID\":\"0\"}"
}
}
}
Request Parameters
| Parameter Name | Type | Description | Mandatory |
|---|---|---|---|
RequestorID | INTEGER | Unique Identification number of the Requester. | TRUE |
RequestorLocationID | INTEGER | Location ID of the Requester. | FALSE |
TicketDetailList | INTEGER | Details of the Ticket List. | FALSE |
CatalogID | INTEGER | Unique Identification number of the Service Catalog. | TRUE |
PageName | INTEGER | Name of the page. The values are constant and as follows:
| FALSE |
WorkgroupID | INTEGER | Unique Identification number of the Work Group. | FALSE |
ServiceTicketID | STRING | Unique Identification number of the Service Request. | TRUE |
{
"Errors": "",
"Message": null,
"Output": "",
"TokenID": "",
"OrgID": 0,
"OutputObject": {
"CatalogID": 1009,
"Instance": "IT Tec",
"Activities": [
{
"ApproverType": null,
"ApproverTypeID": "EndUser",
"ApproverID": "1174",
"AutoApprovalDurationDays": null,
"AutoApprovalDurationHours": null,
"AutoApprovalD uration": 0,
"SelectIndividual": null,
"UserGroupID": null,
"WorkgroupID": null,
"EmailNotificati on": true,
"EnableRefBackToRequestor": true,
"EnableRefBackToPrevApprovers": true,
"AutoA pprovalType": "approve",
"CustomGroupID": null,
"ApproverRole": "EndUser",
"ApproverUse rName": "",
"ApproverUserID": "",
"Group_EnableApproverSelection": "False",
"GroupApprove rJSON": "",
"HeadOfAttributeName": "",
"ApproverProfileImageName": "",
"HasCompleteAppr ovalFlow": true,
"NotificationIDs": null,
"ApprovalStatus": null,
"ApprovalDate": null,
"Approva lRemarks": null,
"ReferredBackLevel": 0,
"ReferredBackDate": null,
"IsApproved": null,
"IsCurre ntApprover": false,
"IsNewlyAddedApproval": false,
"ApprovalForwarded": false,
"ForwardTo AllApprover": "",
"IsForwardToApproved": false,
"ForwardToApprovalDate": null,
"ForwardT oApprovalRemarks": null,
"ForwardedToApproverUserName": null,
"ForwardedToApprover ProfileImageName": null,
"Status": "",
"AutoApprove": false,
"ForwardStatus": "",
"IsReferredBac k": null,
"ReferredBackBy": null,
"ApprovalLevel": "1",
"EnableSendMailForApprover": null,
"RI D": 2085,
"WorkflowID": 1226,
"SourceID": null,
"TargetID": null,
"ExecutionOrder": null,
"Positio nX": null,
"PositionY": null,
"ActionKey": null,
"HasCondition": null,
"Title": "RM",
"UniqueID":nu ll,
"ActivityType": "TASK",
"ActivityTypeID": 3,
"Condition": null,
"ConditionJSON": null,
"MailT oWGOwner": null,
"MailToWG": null,
"MailToAssignedTo": null,
"MailToCaller": null,
"ToList": null,
"CCList": null,
"MailSubject": null,
"MailBody": null,
"NotificationType": "email",
"Notificati on_AdditionalUser": null,
"ActivityID": 3,
"ActivityRID": null,
"UserName": "peter.paul"
}
],
"Connections": null,
"RequestorID": null,
"RequestorLocationID": null,
" WorkgroupID": null,
"TicketDetailList": null,
"PageName": null,
"SC_AdditionalInfo": {
"FirstLe velNotificationIDs": "",
"WorkflowID": 1226
},
"ServiceTicketID": 0,
"LastActivityID": null,
"IsCart ": null,
"CartID": null,
"RID": 1226,
"VersionNumber": "V9",
"Active": null,
"CreatedBy": null,
"Inclu deInactive": null
}
}
Status and Error Codes
For more information, see Status and Error Messages.