Feature released in SummitAI IT Service Management (Denali SP1, Knowledge Management)
What's New?
Now, on the KNOWLEDGE RECORD LIST page, the users can view the owner of the Knowledge Record. For more information, see Viewing List of Knowledge Records.
Figure: KNOWLEDGE RECORD LIST page (Tabular View)
Figure: KNOWLEDGE RECORD LIST page (Tile View)
Configuration
On the CONFIGURE COLUMNS pop-up page (Knowledge > User > Knowledge Record List > Click CONFIGURE COLUMNS icon on the ACTIONS panel), the owner for the KNOWLEDGE RECORD must be configured. For more information, see Viewing List of Knowledge Records.
Note:
Refresh the page to view the Owner column on the KNOWLEDGE RECORD LIST page.
Figure: CONFIGURE COLUMNS pop-up page - Tabular View
Figure: CONFIGURE COLUMNS pop-up page- Tile View