- Created by manikandan.subbiah, last modified by Shilpa K on Apr 22, 2024
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You can retrieve the Problem Record Details such as Status, Classification, Category, Impact, Priority, Urgency, Source, Requestor Name, Requestor Mail ID, Requestor Location, Requestor Mobile Number, Description, Deadline, RCA Deadline, RCA Actual Response Time, Assigned Workgroup, Assigned Executive, SLA Violation Reason, Solution, Resolution Code, Closure Remarks, Closed by Name, Approver Name, Approval Status, Approval Remarks, RCA Submitter Name, RCA Approver Name, RCA Approval Status, RCA Approval Remarks, Reviewer Name, Reviewer Approval Status, Reviewer Approval Remarks, and etc.
To authenticate the below API, see API Authentication and Authorization.
| Service Name | HTTP Method |
|---|---|
PM_GetProblemRecordDetails | POST |
Below is the sample request to retrieve Problem Record Details
Sample Request
{
"ServiceName": "PM_GetProblemRecordDetails",
"objCommonParameters": {
"_ProxyDetails": {
"UserName": "william.james@Symphonysummit.com",
"OrgID": 1,
"ReturnType": "JSON",
"Password": "test@123",
"APIKey": "FuvXeZTSna2Jdj/PImKKTRS97Dg8Ns7ET/UQ1X9JZHs=",
"AuthType": "FORM",
"ProxyID": 0,
"RequestType": "mobile"
},
"TicketID": "7",
"RequestType": "Mobile"
}
}
Request Parameters
| Parameter Name | Type | Description | Mandatory |
|---|---|---|---|
| TicketID | STRING | The logged Problem Request number. | TRUE |
| RequestType | STRING | Type of the request. Be default, the value is Mobile. | FALSE |
Sample Response
{
"Errors": "",
"Message": "",
"Output": "",
"TokenID": "16150A55B41FB2ED274E7AB4D64D2B6A0DC5791EBC1354629EA6B9BC0AC693D93077
4D49974369B80A8AC6D228007DF4EA788F26B57A8F387F77C2686C37A02C8E6DB444FADD0001106EE2114B
5C9EC22A149BCFCFB14E6AF962F909D4C8A31F3953B394C9267BEA6935ECCE979E532762C1E2513
F4B5EE1F1B39CA5DEFE5F6403945A235AFC6898337273C8BA3419F2FB01550",
"OrgID": 0,
"OutputObject": {
"ProblemRecord": {
"PR_Details": {
"ReOpened": false,
"ReOpenedRemarks": "",
"_Problem_Reviewer_Log": "",
"Org_Id": 1,
"UserID": 0,
"Problem_Ticket_Id": 7,
"Support_Function": "Info",
"Support_Function_Name": "Information Technology",
"Ticket_Registration_Time": "2021-02-19T06:07:07.213",
"Status": "Pre Authorization",
"Classification_Id": 2,
"Classification": "Class",
"Category_Id": 1167,
"Category": "Test\\(1167) child2nmm",
"Source_Id": 3,
"Source": "Web Application",
"Requestor_Id": 22,
"Requestor_Emp_Id": "",
"Requestor_Name": "Prabu",
"Requestor_Mail_Id": "ryan@symphonysummit.com",
"Requestor_Location_Name": "",
"Requestor_Customer_Name": "",
"Requestor_Phone_No": "",
"Requestor_Mobile_No": "",
"Requestor_Designation": "",
"Description": "desc",
"Details": "symp",
"Impact_Id": 1,
"Impact": "High",
"Priority_Id": 1,
"Priority": "\"Low\"",
"DeadLine": "2021-02-22T18:30:00",
"RCA_DeadLine": "2021-02-19T18:30:00",
"RCA_Actual_ResponseTime": "1901-01-01T00:00:00",
"Assigned_Workgroup_Id": 3,
"Assigned_Workgroup": "IT Infrastructure",
"Assigned_Executive_Id": 0,
"Assigned_Executive": "",
"Work_Around_Exists": false,
"Work_Around_Details": "",
"SLA_Violation_Reason": "",
"Testing_Details": "",
"Solution": "",
"Resolution_Date": "1901-01-01T00:00:00",
"Resolution_Code_Id": 0,
"Resolution_Code": "",
"Closure_Remarks": "",
"Closed_By": 0,
"Closed_By_Name": "",
"Closure_Date": "1901-01-01T00:00:00",
"Closure_Category_Id": 0,
"Closure_Category": "",
"Approver_Emp_Id": 0,
"Approver_Name": "",
"Approver_Mail_Id": "",
"Approver_Phone_No": "",
"Approval_Date": "1901-01-01T00:00:00",
"Approval_Status": "",
"Approval_Remarks": "",
"RCA_Submitter_Emp_Id": 0,
"RCA_Submitter_Name": "",
"RCA_Submition_Date": "1901-01-01T00:00:00",
"RCA_Root_Cause": "",
"RCA_Result": "",
"RCA_Approver_Emp_Id": 0,
"RCA_Approver_Name": "",
"RCA_Approval_Date": "1901-01-01T00:00:00",
"RCA_Approval_Status": "",
"RCA_Approval_Remarks": "",
"RCA_Approver_DelegatedUserId": 0,
"RCA_Approver_NameDelegate": "",
"Problem_Manager_Log": "",
"RCA_Approval_Log": "",
"Engineer_Log": "",
"Last_Updated_Datetime": "2021-03-01T07:55:51",
"Urgency_Id": 1,
"Urgency_Name": "High",
"AssignedExecutive_EMailID": "",
"TimezoneMins": 330,
"TimezoneName": "(UTC + 05:30) IST - India Standard Time",
"EstimateCostsList": [
{
"Cost": 90.0,
"Description": "test",
"CurrencyId": "USD",
"CostType": "Estimated",
"UID": 24
}
],
"ActualCostsList": [],
"EstimateTotalCost": 90.0,
"ActualTotalCost": 0.0,
"Reviewer_Id": 0,
"Reviewer_Name": "",
"Review_Date": "1901-01-01T00:00:00",
"RCA_Reviewer_DelegatedUserId": 0,
"RCA_Reviewer_NameDelegate": "",
"Post_Implementation_Review": null,
"Planned_PIR_Date": "1901-01-01T00:00:00",
"Actual_PIR_Date": "1901-01-01T00:00:00",
"RuleName": null,
"RuleActive": false,
"FromEmail": null,
"FromName": null,
"Reviewer_Approval_Status": "",
"Reviewer_Approval_Remarks": "",
"Reviewer_Mail_Id": "",
"Problem_Reviewer_Log": "",
"RCA_Reviewer_Id": 0,
"RCA_Reviewer_Name": "",
"RCA_Review_Date": "1901-01-01T00:00:00",
"AdditionalUserEmails": "",
"AdditionalUserIDs": "",
"ProblemRecordType": "Proactive",
"AuthorizationAllApprovers": "19",
"FirstResolution_Code_Id": 0,
"FirstResolution_Code": "",
"RiskRegister": "",
"Authorizer_EmailID": "",
"Risk_ID": 0,
"Risk_Name": "",
"PendingReasonId": 0,
"PendingReason_Name": "",
"SLA_Window": 1,
"SLA_Window_Name": "24/7",
"RCA_Violation_Reason_ID": 0,
"RCA_Violation_Reason_Name": "",
"RCA_Violation_Reason": "",
"RCA_SLA_Met": null,
"Resolution_SLA_Met": null,
"Resolution_Violation_Reason_ID": 0,
"Resolution_Violation_Reason_Name": "",
"Resolution_Violation_Reason": "",
"MatrixType": "",
"RCA_DeadlineConfigID": 0,
"Resolution_DeadlineConfigID": 0,
"RCA_DeadlineMinutes": 0,
"Resolution_DeadlineMinutes": 0,
"RCADeadlineCalculation_Status": null,
"PM_ExcludeSLA_Status": null,
"IsRcaApproverSkiped": false,
"BaseURL": null,
"EncryptedProblemTicketID": null,
"IsEditMode": false,
"HdnPreAuthorizerNames": null,
"IsResubmitPRToAuthorizer": false,
"IsResubmitPRToPreAuthorizer": false,
"PreAuthorizerEmails": null,
"DdlStatus": null,
"IsReassignedWG": false,
"IsResubmitPR": false,
"RCAReviewerCount": 0,
"DdlAssignedWorkgroupId": 0,
"PrevWGID": 0,
"PrevAuthorizerEmailID": null,
"LblProblemTicketIdText": null,
"ProblemManagerMailIds": null,
"AssignedWorkgroupExecutiveMailIds": null,
"RCAReviewerMailIds": null,
"FromWeb": false,
"RCA_MethodologyType": "OptRCA",
"RCA_MethodologyTypeText": "Fishbone Analysis",
"IsRCA_Submitted": false,
"IsPreAuthorizationEnabled": true,
"PreAuthorizerId": 8,
"PreAuthorizerName": "PM Approver 1",
"PreAuthorizationDate": "2021-02-22T05:29:00",
"PreAuthorizationStatus": "Authorize",
"PreAuthorizationRemarks": "",
"AllPreAuthorizerIds": "5,8,22",
"PreAuthorizerDelegateUserId": 0,
"PreAuthorizerNameDelegate": "",
"ApproverDelegateUserID": 0,
"ApproverNameDelegate": "",
"DelegatePreAuthorizerEmailID": "",
"DelegateApproverEmaildID": "",
"DelegateRCA_ApproverEmaildID": "",
"DelegateRCA_ReviewerEmailID": "",
"Problem5WhyDetailsList": null,
"Requestor_Id_Imp": 0,
"Closed_By_Imp": 0,
"Reviewer_Id_Imp": 0,
"RCA_Reviewer_Id_Imp": 0,
"PreAuthorizerId_Imp": 0,
"Approver_Emp_Id_Imp": null,
"RCA_Approver_Emp_Id_Imp": 0,
"RCA_Submitter_Emp_Id_Imp": 0,
"CustomFieldGroups": null,
"CustomFields": null,
"MVCustomFieldsForSummary": null,
"MVCustomFieldDetailForSummary": null,
"MVCustomFields": null,
"UserCommunication": null,
"PrivateLog": null,
"DynamicConnectionString": null,
"oPM_Problem_Ticket": null
},
"PR_Attachments": [
{
"Original_FileName": "1.De-normalization Process Steps.docx",
"Renamed_FileName": "f14564c3-45cb-4a27-a7dc-31bd1231bc20.docx",
"Attach_Uid": 20,
"TicketID": 7,
"Attachment_CreationDT": "2021-03-01 07:55:59"
}
],
"RCA_TypeDetails": [],
"Diagnostic_Details": [],
"RelationshipData": {
"Change": [],
"Configuration Item": [],
"Event": [],
"Incident": [],
"Knowledge": [],
"Portfolio": [],
"Problem": [],
"Project": [],
"Release": [],
"Service Request": [],
"Work Order": []
},
"PreAuthorizers": [
{
"Org_Id": 1,
"Support_Function": "Info",
"Support_Function_Name": "Information Technology",
"Workgroup_Id": 3,
"Workgroup": "IT Infrastructure",
"Problem_Manager_Id": 5,
"Problem_Manager_Name": "Andrew",
"Problem_Manager_Email_Id": "andrew@symphonysummit.com",
"Active": true,
"rnk": "1"
},
{
"Org_Id": 1,
"Support_Function": "Info",
"Support_Function_Name": "Information Technology",
"Workgroup_Id": -1,
"Workgroup": "ALL",
"Problem_Manager_Id": 8,
"Problem_Manager_Name": "PM Approver 1",
"Problem_Manager_Email_Id": "PMApprover1@symphonysummit.com",
"Active": true,
"rnk": "1"
},
{
"Org_Id": 1,
"Support_Function": "Info",
"Support_Function_Name": "Information Technology",
"Workgroup_Id": -1,
"Workgroup": "ALL",
"Problem_Manager_Id": 22,
"Problem_Manager_Name": "Norton",
"Problem_Manager_Email_Id": "norton@symphonysummit.com",
"Active": true,
"rnk": "1"
},
{
"Org_Id": 1,
"Support_Function": "Info",
"Support_Function_Name": "Information Technology",
"Workgroup_Id": -1,
"Workgroup": "ALL",
"Problem_Manager_Id": 2,
"Problem_Manager_Name": "Fredrick",
"Problem_Manager_Email_Id": "fredrick@symphonysummit.com",
"Active": true,
"rnk": "1"
}
],
"Authorizers": [
{
"Org_Id": 1,
"Support_Function": "Info",
"Support_Function_Name": "Information Technology",
"Workgroup_Id": 3,
"Workgroup": "IT Infrastructure",
"Problem_Manager_Id": 5,
"Problem_Manager_Name": "Andrew",
"Problem_Manager_Email_Id": "andrew@symphonysummit.com",
"Active": true,
"rnk": "1"
},
{
"Org_Id": 1,
"Support_Function": "Info",
"Support_Function_Name": "Information Technology",
"Workgroup_Id": -1,
"Workgroup": "ALL",
"Problem_Manager_Id": 8,
"Problem_Manager_Name": "PM Approver 1",
"Problem_Manager_Email_Id": "PMApprover1@symphonysummit.com",
"Active": true,
"rnk": "1"
},
{
"Org_Id": 1,
"Support_Function": "Info",
"Support_Function_Name": "Information Technology",
"Workgroup_Id": -1,
"Workgroup": "ALL",
"Problem_Manager_Id": 22,
"Problem_Manager_Name": "Norton",
"Problem_Manager_Email_Id": "norton@symphonysummit.com",
"Active": true,
"rnk": "1"
},
{
"Org_Id": 1,
"Support_Function": "Info",
"Support_Function_Name": "Information Technology",
"Workgroup_Id": -1,
"Workgroup": "ALL",
"Problem_Manager_Id": 2,
"Problem_Manager_Name": "Fredrick",
"Problem_Manager_Email_Id": "fredrick@symphonysummit.com",
"Active": true,
"rnk": "1"
}
],
"RCAApprovers": [
{
"Org_Id": 1,
"Support_Function": "Info",
"Support_Function_Name": "Information Technology",
"Workgroup_Id": 3,
"Workgroup": "IT Infrastructure",
"Problem_Manager_Id": 5,
"Problem_Manager_Name": "Andrew",
"Problem_Manager_Email_Id": "andrew@symphonysummit.com",
"Active": true,
"rnk": "1"
},
{
"Org_Id": 1,
"Support_Function": "Info",
"Support_Function_Name": "Information Technology",
"Workgroup_Id": -1,
"Workgroup": "ALL",
"Problem_Manager_Id": 8,
"Problem_Manager_Name": "PM Approver 1",
"Problem_Manager_Email_Id": "PMApprover1@symphonysummit.com",
"Active": true,
"rnk": "1"
},
{
"Org_Id": 1,
"Support_Function": "Info",
"Support_Function_Name": "Information Technology",
"Workgroup_Id": -1,
"Workgroup": "ALL",
"Problem_Manager_Id": 22,
"Problem_Manager_Name": "Norton",
"Problem_Manager_Email_Id": "norton@symphonysummit.com",
"Active": true,
"rnk": "1"
},
{
"Org_Id": 1,
"Support_Function": "Info",
"Support_Function_Name": "Information Technology",
"Workgroup_Id": -1,
"Workgroup": "ALL",
"Problem_Manager_Id": 2,
"Problem_Manager_Name": "Fredrick",
"Problem_Manager_Email_Id": "fredrick@symphonysummit.com",
"Active": true,
"rnk": "1"
}
],
"RCAReviewers": [
{
"Org_Id": 1,
"Support_Function": "Info",
"Support_Function_Name": "Information Technology",
"Workgroup_Id": 3,
"Workgroup": "IT Infrastructure",
"Problem_Reviewer_Id": 5,
"Problem_Manager_Name": "Andrew",
"Problem_Manager_Email_Id": "andrew@symphonysummit.com",
"Active": true,
"rnk": "1"
},
{
"Org_Id": 1,
"Support_Function": "Info",
"Support_Function_Name": "Information Technology",
"Workgroup_Id": -1,
"Workgroup": "ALL",
"Problem_Reviewer_Id": 22,
"Problem_Manager_Name": "Norton",
"Problem_Manager_Email_Id": "norton@symphonysummit.com",
"Active": true,
"rnk": "1"
}
],
"WorkgroupOwner": [
{
"wg_Id": 3,
"Org_Id": 1,
"sup_function": "Info",
"Sup_Function_Name": "Information Technology",
"wg_Name": "IT Infrastructure",
"wg_Display": "IT Infrastructure...",
"callLogDisplay": true,
"owner": "19",
"Master_WG": false,
"SLA_Id": null,
"Sub_Sup_Function": null,
"CM_CMDB_Enabled": true,
"RspAlert": false,
"RsoAlert_50PC": false,
"RsoAlert_75PC": false,
"RsoAlert_100PC": false,
"WGLocation": "0",
"active": true,
"IsDefault": false,
"Location_Name": null,
"LocationNameGrid": "ALL",
"Employee_Name": "Neel",
"FromEmailId": null,
"FromName": null,
"Costper_Hour": null,
"OwnerEmpId": null,
"OwnerContactNo": null,
"OwnerEmailId": "prince@symphonysummit.com",
"SendMailsToExecutive": false,
"IM_Enabled": true,
"SR_Enabled": true,
"ParentID": null,
"CL_Enabled": false
}
],
"AuthorizationApproverMode": "False",
"5WhyMasterStatus": [
{
"Value": "New",
"Text": "New"
},
{
"Value": "InProgress",
"Text": "In-Progress"
},
{
"Value": "Pending",
"Text": "Pending"
},
{
"Value": "Cancelled",
"Text": "Cancelled"
},
{
"Value": "Resolved",
"Text": "Resolved"
},
{
"Value": "OnHold",
"Text": "On Hold"
},
{
"Value": "NoSolutionAvailable",
"Text": "No Solution Available"
}
],
"5WhyDetails": [],
"UserCommunicationConfig": [
{
"SupFunction": "Info",
"Workgroup": 3,
"Status": "Root Cause Analysis Submitted",
"PrivateLogMandatory": true,
"UserCommunicationMandatory": false
},
{
"SupFunction": "Info",
"Workgroup": 3,
"Status": "Initial Authorization",
"PrivateLogMandatory": false,
"UserCommunicationMandatory": true
}
],
"UserCommunication": [],
"PrivateLog": [],
"DropDownValues": {
"AssignedTo": "[{\"WD_ID\":58,\"Org_Id\":1,\"SUP_FUNCTION\":\"Info\",\"WORKGROUP_ID\":3,\"wg_Name\":\"IT Infrastructure\",\"Master_WG\":false,\"ACTIVE\":true,\"WG_NAME1\":\"IT Infrastructure\",\"UserID\":4,\"EmpID\":null,\"USERNAME\":\"Carter\",\"EMAILID\":\"carter@symphonysummit.com\",\"NT_UID\":null,\"Role\":\"Report\",\"AllowUpdateForAllIncidents\":false,\"AllowUpdateForAllSRs\":false,\"AllowAnalystToBulkUpdateIncidents\":false,\"AllowAnalystToBulkUpdateSRs\":false,\"LICENSE_EDITION\":\"SM_EP\",\"LICENSE_ATTRUBUTETYPE\":\"AGENTS\",\"Global_Config_ID\":0},{\"WD_ID\":61,\"Org_Id\":1,\"SUP_FUNCTION\":\"Info\",\"WORKGROUP_ID\":3,\"wg_Name\":\"IT Infrastructure\",\"Master_WG\":false,\"ACTIVE\":true,\"WG_NAME1\":\"IT Infrastructure\",\"UserID\":1,\"EmpID\":null,\"USERNAME\":\"Julian\",\"EMAILID\":\"julian@symphonysummit.com\",\"NT_UID\":null,\"Role\":\"SA\",\"AllowUpdateForAllIncidents\":false,\"AllowUpdateForAllSRs\":false,\"AllowAnalystToBulkUpdateIncidents\":false,\"AllowAnalystToBulkUpdateSRs\":false,\"LICENSE_EDITION\":\"SM_EXP\",\"LICENSE_ATTRUBUTETYPE\":\"AGENTS\",\"Global_Config_ID\":0},{\"WD_ID\":15,\"Org_Id\":1,\"SUP_FUNCTION\":\"Info\",\"WORKGROUP_ID\":3,\"wg_Name\":\"IT Infrastructure\",\"Master_WG\":false,\"ACTIVE\":true,\"WG_NAME1\":\"IT Infrastructure\",\"UserID\":5,\"EmpID\":null,\"USERNAME\":\"Andrew\",\"EMAILID\":\"andrew@symphonysummit.com\",\"NT_UID\":null,\"Role\":\"Report\",\"AllowUpdateForAllIncidents\":false,\"AllowUpdateForAllSRs\":false,\"AllowAnalystToBulkUpdateIncidents\":false,\"AllowAnalystToBulkUpdateSRs\":false,\"LICENSE_EDITION\":\"SM_EP\",\"LICENSE_ATTRUBUTETYPE\":\"AGENTS\",\"Global_Config_ID\":0},
{\"WD_ID\":11,\"Org_Id\":1,\"SUP_FUNCTION\":\"Info\",\"WORKGROUP_ID\":3,\"wg_Name\":\"IT Infrastructure\",\"Master_WG\":false,\"ACTIVE\":true,\"WG_NAME1\":\"IT Infrastructure\",\"UserID\":13,\"EmpID\":\"SU0228\",\"USERNAME\":\"Hazel\",\"EMAILID\":\"hazel@symphonysummit.com\",\"NT_UID\":null,\"Role\":\"Report\",\"AllowUpdateForAllIncidents\":false,\"AllowUpdateForAllSRs\":false,\"AllowAnalystToBulkUpdateIncidents\":false,\"AllowAnalystToBulkUpdateSRs\":false,\"LICENSE_EDITION\":\"SM_EXP\",\"LICENSE_ATTRUBUTETYPE\":\"AGENTS\",\"Global_Config_ID\":0},
{\"WD_ID\":26,\"Org_Id\":1,\"SUP_FUNCTION\":\"Info\",\"WORKGROUP_ID\":3,\"wg_Name\":\"IT Infrastructure\",\"Master_WG\":false,\"ACTIVE\":true,\"WG_NAME1\":\"IT Infrastructure\",\"UserID\":19,\"EmpID\":null,\"USERNAME\":\"Prince\",\"EMAILID\":\"prince@symphonysummit.com\",\"NT_UID\":null,\"Role\":\"Report\",\"AllowUpdateForAllIncidents\":false,\"AllowUpdateForAllSRs\":false,\"AllowAnalystToBulkUpdateIncidents\":false,\"AllowAnalystToBulkUpdateSRs\":false,\"LICENSE_EDITION\":\"SM_EP\",\"LICENSE_ATTRUBUTETYPE\":\"AGENTS\",\"Global_Config_ID\":0},
{\"WD_ID\":30,\"Org_Id\":1,\"SUP_FUNCTION\":\"Info\",\"WORKGROUP_ID\":3,\"wg_Name\":\"IT Infrastructure\",\"Master_WG\":false,\"ACTIVE\":true,\"WG_NAME1\":\"IT Infrastructure\",\"UserID\":22,\"EmpID\":null,\"USERNAME\":\"Grayson\",\"EMAILID\":\"grayson@symphonysummit.com\",\"NT_UID\":null,\"Role\":\"Report\",\"AllowUpdateForAllIncidents\":true,\"AllowUpdateForAllSRs\":true,\"AllowAnalystToBulkUpdateIncidents\":true,\"AllowAnalystToBulkUpdateSRs\":true,\"LICENSE_EDITION\":\"SM_EP\",\"LICENSE_ATTRUBUTETYPE\":\"AGENTS\",\"Global_Config_ID\":0},{\"WD_ID\":7,\"Org_Id\":1,\"SUP_FUNCTION\":\"Info\",\"WORKGROUP_ID\":3,\"wg_Name\":\"IT Infrastructure\",\"Master_WG\":false,\"ACTIVE\":true,\"WG_NAME1\":\"IT Infrastructure\",\"UserID\":2,\"EmpID\":null,\"USERNAME\":\"Norton\",\"EMAILID\":\"norton@symphonysummit.com\",\"NT_UID\":null,\"Role\":\"Report\",\"AllowUpdateForAllIncidents\":false,\"AllowUpdateForAllSRs\":false,\"AllowAnalystToBulkUpdateIncidents\":false,\"AllowAnalystToBulkUpdateSRs\":false,\"LICENSE_EDITION\":\"SM_EP\",\"LICENSE_ATTRUBUTETYPE\":\"AGENTS\",\"Global_Config_ID\":0},{\"WD_ID\":36,\"Org_Id\":1,\"SUP_FUNCTION\":\"Info\",\"WORKGROUP_ID\":3,\"wg_Name\":\"IT Infrastructure\",\"Master_WG\":false,\"ACTIVE\":true,\"WG_NAME1\":\"IT Infrastructure\",\"UserID\":3,\"EmpID\":null,\"USERNAME\":\"Lily\",\"EMAILID\":\"lily@symphonysummit.com\",\"NT_UID\":null,\"Role\":\"Report\",\"AllowUpdateForAllIncidents\":false,\"AllowUpdateForAllSRs\":false,\"AllowAnalystToBulkUpdateIncidents\":false,\"AllowAnalystToBulkUpdateSRs\":false,\"LICENSE_EDITION\":\"SM_EP\",\"LICENSE_ATTRUBUTETYPE\":\"AGENTS\",\"Global_Config_ID\":0},{\"WD_ID\":17,\"Org_Id\":1,\"SUP_FUNCTION\":\"Info\",\"WORKGROUP_ID\":3,\"wg_Name\":\"IT Infrastructure\",\"Master_WG\":false,\"ACTIVE\":true,\"WG_NAME1\":\"IT Infrastructure\",\"UserID\":11,\"EmpID\":null,\"USERNAME\":\"Sukruta\",\"EMAILID\":\"sukruta.sg@symphonysummit.com\",\"NT_UID\":null,\"Role\":\"Report\",\"AllowUpdateForAllIncidents\":false,\"AllowUpdateForAllSRs\":false,\"AllowAnalystToBulkUpdateIncidents\":false,\"AllowAnalystToBulkUpdateSRs\":false,\"LICENSE_EDITION\":\"SM_EXP\",\"LICENSE_ATTRUBUTETYPE\":\"AGENTS\",\"Global_Config_ID\":0}]",
"Impact": "[{\"Org_Id\":1,\"Impact_Id\":4,\"Impact\":\"Med PM\",\"Sort_Order\":0,\"Active\":true,\"Sup_Function\":\"Info\",\"IsDefault\":false},{\"Org_Id\":1,\"Impact_Id\":1,\"Impact\":\"High\",\"Sort_Order\":3,\"Active\":true,\"Sup_Function\":\"Info\",\"IsDefault\":true}]",
"Priority": "[{\"Org_Id\":1,\"Priority_Id\":4,\"Priority\":\"P! PM\",\"Sort_Order\":0,\"Active\":true,\"Sup_function\":\"Info\",\"IsDefault\":false},{\"Org_Id\":1,\"Priority_Id\":1,\"Priority\":\"\\\"Low\\\"\",\"Sort_Order\":4,\"Active\":true,\"Sup_function\":\"Info\",\"IsDefault\":true}]",
"Risk": "[{\"Mst_UID\":1,\"Mst_Value\":\"High\"},{\"Mst_UID\":3,\"Mst_Value\":\"Medium\"}]",
"Source": "[{\"Org_Id\":1,\"Source_Id\":3,\"Source\":\"Web Application\",\"Sort_Order\":0,\"Active\":true,\"Sup_function\":\"Info\"},{\"Org_Id\":1,\"Source_Id\":5,\"Source\":\"Direct\",\"Sort_Order\":0,\"Active\":true,\"Sup_function\":\"Info\"},{\"Org_Id\":1,\"Source_Id\":1,\"Source\":\"Phone\",\"Sort_Order\":3,\"Active\":true,\"Sup_function\":\"Info\"}]",
"Urgency": "[{\"Org_Id\":1,\"Urgency_Id\":4,\"SUP_FUNCTION\":\"Info\",\"Urgency_Name\":\"Medium\",\"SORT_ORDER\":0,\"ACTIVE\":true,\"IsDefault\":false},{\"Org_Id\":1,\"Urgency_Id\":5,\"SUP_FUNCTION\":\"Info\",\"Urgency_Name\":\"\\\"Medium 2\\\"\",\"SORT_ORDER\":2,\"ACTIVE\":true,\"IsDefault\":false},{\"Org_Id\":1,\"Urgency_Id\":1,\"SUP_FUNCTION\":\"Info\",\"Urgency_Name\":\"High\",\"SORT_ORDER\":5,\"ACTIVE\":true,\"IsDefault\":true}]",
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}
}
},
"OutputID": 0,
"Input": null
}
Status and Error Codes
For more information, see Status and Error Messages
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