Feature released in SummitAI Service Management (Sierra, Service Management)
What's New?
Keywords Related to Custom Attributes
Two new Keywords related to Custom Attributes, *CUSTOM_ATTR_SMS* and *CUSTOMATTRIBUTE*, are added. The End Users can now receive notifications through SMS and e-mail about the Custom Attributes configured on the FORM BUILDER page.
On the NOTIFICATION TEMPLATE page (Admin > Advanced > Notifications > Notification Template > Select a Tenant > Select a Template Name > Click the Keywords hyperlink), you can view the list of all the Keywords. For more information about Notification Templates, see Configuring Notification Template.
Figure: KEYWORDS pop-up page
Keywords Related to Change Management
Following new Keywords are added related to Change Management:
- *CH_PLAN_START_TIME* for Planned Start Time
- *CH_PLAN_END_TIME* for Planned End Time
- *CH_DOWN_START_TIME* for Downtime Start
- *CH_DOWN_END_TIME* for Downtime End
- *CH_IMPACT* for Impact
Figure: KEYWORDS pop-up page
On the NOTIFICATION TEMPLATE page (Admin > Advanced > Notifications > Notification Template > Select a Tenant > Select a Template Name > Click the Keywords hyperlink), you can view the list of all the Keywords. For more information about Notification Templates, see Configuring Notification Template.