Feature released in SummitAI Service Request Management (Sierra SP1 HF07)
What's New?
Now, the following APIs are provided with the API Key based authentication:
- IM_LogUserIncident
- IM_GetCallerIncident
- IM_GetCallerDetails
For the APIs that are authenticated using API Key, the Request must contain the following parameters and values:
"AuthType": "APIKEY",
"APIKey": "XXXXXXXXXXXXX"
To generate an API Key:
- Log into the SummitAI application.
- Select Admin> Basic> Users > User List. The USER LIST page is displayed.
- Click ADD NEW on the ACTIONS. The NEW USER page is displayed.
- Select the Domain and specify the User Name.
- On the General tab, specify all the required details.
- On the Access tab, select the Login Type as API Key.
- The API Key of the selected Domain is picked up by the Application by default.
- Specify the API Key Expiry
- Select the Role Template from the list.
- Click SUBMIT.