For Major Incidents, the Administrators can configure the Conference Calls that need to be initiated to discuss about the Major Incidents and arrive at a solution on a fast track. The Conference Calls can be configured for Twilio, WebEx and Microsoft Teams.
By default, the Conference Call - Twilio page is displayed when you click Conference Call (Admin > Advanced > Notifications > Conference Call). Use Filters option to choose the Conference Bridge Type, Twilio or WebEx or Microsoft Teams.
Prerequisites
To configure the Conference Call for Major Incidents, the following check boxes should be enabled on the TENANT page: Enable Major Incident Option, Enable Conference Call, and Active. For more information about Tenant configurations, see Configuring Tenant.
Configuring Conference Call - Twilio
To configure Conference Call (Twilio):
- Select Admin > Advanced > Notifications > Conference Call > Select Conference Bridge Type as Twilio on the Filters pop-up page. The CONFERENCE CALL - TWILIO page is displayed.
Figure: CONFERENCE CALL - TWILIO page: LIST section - On the ACTIONS panel of the CONFERENCE CALL - TWILIO page, click ADD NEW.
Figure: CONFERENCE CALL - TWILIO page: ADD NEW - On the left pane of the CONFERENCE CALL - TWILIO page, select the Tenant.
- Specify the required information in the DETAILS section and click SUBMIT. For more information about the fields on the CONFERENCE CALL - TWILIO page, see Field Description.
FIELD DESCRIPTION
The following table describes the fields on the CONFERENCE CALL - TWILIO page:
Fields | Description |
|---|---|
Bridge Name | Specify the Conference Bridge name. |
Bridge Number | Specify the Bridge Number. |
Conference Joining Message | Specify the joining message that you want to communicate upon joining the Conference Call. |
Validation Message | Specify the validation message that you want to communicate, when a participant wants to join an outdated Conference. |
Is Default | If selected, the configuration becomes default. |
Active | If selected, the configuration becomes Active. |
ACTIONS
SHOW LIST
Click SHOW LIST to view the list of AD Properties added.
Figure: CONFERENCE CALL - TWILIO page: SHOW LIST
FILTERS
Click Filter to select the Conference Bridge type and specify the required values to filter the Conference Call configuration list.
Figure: CONFERENCE CALL page: Filters Pop-up
MASTER CONFIGURATION
Click MASTER CONFIGURATION to set the Master Configuration before you configure any Conference Call. If the Master Configuration is set, the icon is highlighted in green color. If not configured, the icon is highlighted in amber. For more information, See Adding Master Configuration.
ADD NEW
Click ADD NEW to add a new Conference Call configuration.
Configuring Conference Call - WebEx
To configure Conference Call (WebEx):
- Select Admin > Advanced > Notifications > Conference Call > Select the Filters > Conference Bridge type as WebEx. The CONFERENCE CALL - WEBEX page is displayed.
Figure: CONFERENCE CALL - WEBEX page: LIST section On the ACTIONS panel of the CONFERENCE CALL - WEBEX page, click ADD NEW.
Figure: CONFERENCE CALL - WEBEX page: ADD NEWNote:
For Site information, see Cisco WebEx Portal. Navigation: Home > User Profile > Site Administration > Services > Meeting > Sites.
- On the CONFERENCE CALL - WEBEX page, select the Tenant.
- Specify the required information in the DETAILS section and click SUBMIT. For more information about the fields on the CONFERENCE CALL - WEBEX page, see Field Description.
FIELD DESCRIPTION
The following table describes the fields on the CONFERENCE CALL - WEBEX page:
Fields | Description |
Site Name | Specify the Site Name. |
User Name | Specify the User Name. |
| Password | Specify the Password. |
Active | If selected, the configuration becomes Active. |
ACTIONS
SHOW LIST
Click SHOW LIST to view details of the WebEx user.
Figure: CONFERENCE CALL - WEBEX page: SHOW LIST
FILTERS
Click Filters to select the Conference Bridge type and specify the required values to filter the Conference Call configuration list.
Figure: CONFERENCE CALL page: Filters Pop-up
ADD NEW
Click ADD NEW to add a new Conference Call configuration.
The Administrators can configure the WebEx Meeting Duration and WebEx Schedule Interval at the back end.
- WebEx Meeting Duration: This sets the time duration for which the WebEx Meeting URL is active. After the configured time is elapsed, the WebEX Meeting URL gets deleted. However, if the WebEx Meeting continues for more than the configured time, the WebEx URL continues to be active and gets deleted after the Meeting ends.
- WebEx Schedule Interval: This sets the time interval between two consecutive WebEx meetings scheduled for the same WebEx User.
Configuring Conference Call - Microsoft Teams
Configuring a conference call with Microsoft Teams enables effective connection and communication with stakeholders, allowing you to work in a collaborative environment. In the following section, we will enable and configure MS Teams as a conference call.
Note
The admin performing integration between MS Teams and Summit App must have admin privileges for MS Teams to manage and control app access at the organization-wide level.
To configure Conference Call (Microsoft Teams):
- Select Admin > Advanced > Notifications > Conference Call. The CONFERENCE CALL - TWILIO page is displayed.
- Select the required Tenant > Click Filters on the ACTIONS panel> Select Conference Bridge type as Microsoft Teams > Click SUBMIT. The CONFERENCE CALL - MICROSOFT TEAMS LIST page is displayed.
- Click ADD NEW on the ACTIONS panel. The CONFERENCE CALL - MICROSOFT TEAMS DETAILS page is displayed.
Figure: CONFERENCE CALL - MICROSOFT TEAMS DETAILS page - Specify the required information in the DETAILS section and click SUBMIT. For more information about the fields on the CONFERENCE CALL - MICROSOFT TEAMS page, see Field Description.
FIELD DESCRIPTION
The following table describes the fields on the CONFERENCE CALL - MICROSOFT TEAMS page:
| Field | Description |
|---|---|
| Configuration Name | Type in the name for the configuration |
| Graph URL | Enter the Graph URL to connect Microsoft Teams with external resources and services, enabling access to data and functionalities through Microsoft Graph API. Analogy: Building's Main Entrance Example: The Graph URL is the gateway for authorized individuals (applications or users) to access and interact with Microsoft Teams' services and data. |
| Tenant ID | Enter the Tenant ID to accurately pinpoint the organization or tenant in the Microsoft Teams environment, ensuring that settings are correctly directed to the intended entity. |
| Client ID | Enter the Client ID to verify user or team identity and restrict access to authorized individuals for configuring conference call settings. Analogy: Employee ID Card |
| Secret Key | Enter the secret key to establish identity verification and confirm the required permissions for access. Analogy: PIN or Passcode |
| User Name | Enter the username linked to the Microsoft account utilized in establishing the account on the Microsoft website at the time of procuring the subscription license for Microsoft Teams. |
| Password | Enter the password of the username configured during the creation of the Microsoft account for the subscription license of Microsoft Teams. |
| Is Default? | If selected, the configuration becomes default. |
| Active | If selected, the configuration becomes Active. |
| Capture Meeting Details | If selected, the meeting details will be captured |