Managing My Incidents

The Analysts can also log their issues, view the Incidents logged, and update them. In addition to the actions that Analysts can perform (see: Analysts_IM), they can also perform all the actions of an End User.

• Log Incidents, see Logging Incidents_IM.
• View the list of Incidents logged for you, see Viewing My Incidents List_IM.
• View or update Incidents logged for you, see Viewing Updating My Incidents_IM.
• View End User Dashboard, see End User Dashboard_IM.
• Copy Incidents, see Logging Incidents_IM.
• Search Incidents, see Viewing My Incidents List_IM.
• Escalate Incidents, see Viewing Updating My Incidents_IM.
• Reopen Incidents, see Viewing Updating My Incidents_IM.
• Provide feedback on the resolved Incidents, see Viewing Updating My Incidents_IM.
• Close resolved Incidents, see Viewing Updating My Incidents_IM.
• Chat with Analysts, see Chatting with Analysts_IM.
• View Knowledge Records (KRs) and also rate them, see Knowledge Dashboard.
• Participate in Surveys, see CSAT Survey.