- Created by Chilukuri Srinivasa Reddy , last modified by Mayuresh Balaji Kamble on Apr 23, 2024
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List of Advanced Reports
Incident Management | |
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SLA Reports | |
By Workgroup | |
Response SLA Compliance by Workgroup | The Response SLA Compliance by Workgroup Report displays the Workgroup-wise Response SLA Met and Missed information (in percentage). |
Resolution SLA Compliance By Workgroup | The Resolution SLA Compliance by Workgroup Report displays the workgroup wise Resolution SLA Met and Missed information (in percentage). |
SLA Time by Workgroup | The SLA Time by Workgroup Report displays the workgroup wise Average Response SLA Time, Average Resolution SLA Time, Average Resolution Clock Time and, Average Response Clock Time (in Min). |
By Location | |
Response SLA Compliance By Location | The Response SLA Compliance by Location Report displays the location wise Response SLA Met and Missed information (in percentage). |
Resolution SLA Compliance By Location | The Resolution SLA Compliance By Location Report displays the location wise Resolution SLA Met and Missed (in percentage). |
SLA Time by Location | The SLA Time by Location Report displays the Location wise Average Response SLA Time, Average Resolution SLA Time, Average Resolution Clock Time and, Average Response Clock Time (in Min). |
By Category | |
Response SLA Compliance By Category | The Response SLA Compliance by Category Report displays the category wise Response SLA Met and Missed information (in percentage). |
Resolution SLA Compliance By Category | The Resolution SLA Compliance By Category Report displays the category wise Resolution SLA Met and Missed (in percentage). |
SLA Time by Category | The SLA Time by Category Report displays the Category wise Average Response SLA Time, Average Resolution SLA Time, Average Resolution Clock Time and, Average Response Clock Time (in Min). |
By Classification | |
Response SLA Compliance By Classification | The Response SLA Compliance by Classification Report displays the classification wise Response SLA Met and Missed information (in percentage). |
Resolution SLA Compliance By Classification | The Resolution SLA Compliance By Classification Report displays the classification wise Resolution SLA Met and Missed (in percentage). |
SLA Time by Classification | The SLA Time by Classification Report displays the Classification wise Average Response SLA Time, Average Resolution SLA Time, Average Resolution Clock Time and, Average Response Clock Time (in Min). |
By Priority | |
SLA Time by Priority | The SLA Time by Priority Report displays the Priority wise Average Response SLA Time, Average Resolution SLA Time, Average Resolution Clock Time and, Average Response Clock Time (in Min). |
By Analyst | |
Response SLA Compliance By Analyst | The Response SLA Compliance by Analyst Report displays the Analyst wise Response SLA Met and Missed information (in percentage). |
Resolution SLA Compliance By Analyst | The Resolution SLA Compliance By Analyst Report displays the analyst wise Resolution SLA Met and Missed (in percentage). |
SLA Time by Analyst | The SLA Time by Analyst Report displays the analyst wise Average Response SLA Time, Average Resolution SLA Time, Average Resolution Clock Time and, Average Response Clock Time (in Min). |
By User Type | |
Response SLA Compliance By User Type | The Response SLA Compliance by User Type Report displays the user type wise Response SLA Met and Missed information (in percentage). |
Resolution SLA Compliance By User Type | The Resolution SLA Compliance By User Type Report displays the user type wise Resolution SLA Met and Missed (in percentage). |
SLA Time By User Type | The SLA Time by User Type Report displays the User Type wise Average Response SLA Time, Average Resolution SLA Time, Average Resolution Clock Time and, Average Response Clock Time (in Min). |
By Customer | |
Response SLA Compliance By Customer | The Response SLA Compliance by Customer Report displays the customer wise Response SLA Met and Missed information (in percentage). |
Resolution SLA Compliance By Customer | The Resolution SLA Compliance By Customer Report displays the customer wise Resolution SLA Met and Missed (in percentage). |
SLA Time by Customer | The SLA Time by Customer Report displays the Customer wise Average Response SLA Time, Average Resolution SLA Time, Average Resolution Clock Time and, Average Response Clock Time (in Min). |
By Vendor | |
Response SLA Compliance By Vendor | The Response SLA Compliance by Vendor Report displays the vendor wise Response SLA Met and Missed information (in percentage). |
Resolution SLA Compliance By Vendor | The Resolution SLA Compliance By Vendor Report displays the vendor wise Resolution SLA Met and Missed (in percentage). |
SLA Time by Vendor | The SLA Time by Vendor Report displays the Vendor wise Average Response SLA Time, Average Resolution SLA Time, Average Resolution Clock Time and, Average Response Clock Time (in Min). |
Aging Reports | |
By Workgroup | |
Incident Aging By Workgroup (Open Incidents) | The Incident Aging By Workgroup Report displays the workgroup wise No of Open Incidents and their aging details. |
Incident Aging By Workgroup (Resolved Incidents) | The Incident Aging By Workgroup (Resolved Incidents) Report displays the workgroup wise No of Resolved Incidents and their aging details. |
By Location | |
Incident Aging By Location (Open Incidents) | The Incident Aging By Location Report displays the location wise No of Open Incidents and their aging details. |
Incident Aging By Location (Resolved Incidents) | The Incident Aging By Location (Resolved Incidents) Report displays the location wise No of Resolved Incidents and their aging details. |
By Category | |
Incident Aging By Category (Open Incidents) | The Incident Aging By Category Report displays the category wise No of Open Incidents and their aging details. |
Incident Aging By Category (Resolved Incidents) | The Incident Aging By Category (Resolved Incidents) Report displays the category wise No of Resolved Incidents and their aging details. |
By Classification | |
Incident Aging By Classification (Open Incidents) | The Incident Aging By Classification Report displays the classification wise No of Open Incidents and their aging details. |
Incident Aging By Classification (Resolved Incidents) | The Incident Aging By Classification (Resolved Incidents) Report displays the classification wise No of Resolved Incidents and their aging details. |
By Priority | |
Incident Aging By Priority (Open Incidents) | The Incident Aging By Priority Report displays the priority wise No of Open Incidents and their aging details. |
Incident Aging By Priority (Resolved Incidents) | The Incident Aging By Priority (Resolved Incidents) Report displays the priority wise No of Resolved Incidents and their aging details. |
By Analyst | |
Incident Aging By Analyst (Open Incidents) | The Incident Aging By Analyst Report displays the analyst wise No of Open Incidents and their aging details. |
Incident Aging By Analyst (Resolved Incidents) | The Incident Aging By Analyst (Resolved Incidents) Report displays the analyst wise count of Resolved Incidents and their aging details. |
By User Type | |
Incident Aging by User Type (Open Incidents) | The Incident Aging By User Type Report displays the user type wise No of Open Incidents and their aging details. |
Incident Aging by User Type (Resolved Incidents) | The Incident Aging by User Type (Resolved Incidents) Report displays the user type wise count of Resolved Incidents and their aging details. |
By Customer | |
Incident Aging By Customer (Open Incidents) | The Incident Aging By Customer Report displays the customer wise No of Open Incidents and their aging details. |
Incident Aging By Customer (Resolved Incidents) | The Incident Aging By Customer (Resolved Incidents) Report displays the customer wise count of Resolved Incidents and their aging details. |
By Vendor | |
Incident Aging By Vendor (Open Incidents) | The Incident Aging By Vendor Report displays the vendor wise No of Open Incidents and their aging details. |
Incident Aging By Vendor (Resolved Incidents) | The Incident Aging By Vendor (Resolved Incidents) Report displays the vendor wise No of Resolved Incidents and their aging details. |
Trend Reports | |
By Workgroup | |
Workgroup wise Incident Trend By Response Time | The Workgroup wise Incident Trend By Response Time Report displays the month wise Average Response SLA Time (in Mins) and Average Response Clock Time (in Mins) for respective workgroup. |
Workgroup wise Incident Trend By Resolution Time | The Workgroup wise Incident Trend By Resolution Time Report displays the month wise Average Resolution SLA Time (in Mins) and Average Resolution Clock Time (in Mins) for respective workgroup. |
Workgroup Wise Incident Trend By Count | The Workgroup Wise Incident Trend By Count Report displays the month wise count of incidents created, incidents responded and, incident resolved for the respective Workgroup. |
Workgroup Wise Incident Trend by Escalations | Displays Month wise count of:
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By Location | |
Location wise Incident Trend By Response Time | The Location wise Incident Trend By Response Time Report displays the month wise Average Response SLA Time (in Mins) and Average Response Clock Time (in Mins) for respective location. |
Location wise Incident Trend By Resolution Time | The Location wise Incident Trend By Resolution Time Report displays the month wise Average Resolution SLA Time (in Mins) and Average Resolution Clock Time (in Mins) for respective location. |
Location Wise Incident Trend By Count | The Location Wise Incident Trend By Count Report displays the month wise count of incidents created, incidents responded and, incident resolved for the respective Location. |
Location Wise Incident Trend by Escalations | Displays Month wise count of:
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By Category | |
Category wise Incident Trend By Response Time | The Category wise Incident Trend By Response Time Report displays the month wise Average Response SLA Time (in Mins) and Average Response Clock Time (in Mins) for respective category. |
Category wise Incident Trend By Resolution Time | The Category wise Incident Trend By Resolution Time Report displays month wise Average Resolution SLA Time and Average Resolution Clock Time (in Mins) for respective category. |
Category Wise Incident Trend By Count | The Category Wise Incident Trend By Count Report displays the month wise count of incidents created, incidents responded and, incident resolved for the respective category. |
Category Wise Incident Trend by Escalations | Displays Month wise count of:
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By Classification | |
Classification wise Incident Trend By Response Time | The Classification wise Incident Trend By Response Time Report displays the month wise Average Response SLA Time (in Mins) and Average Response Clock Time (in Mins) for respective classification. |
Classification wise Incident Trend By Resolution Time | The Classification wise Incident Trend By Resolution Time Report displays month wise Average Resolution SLA Time (in Mins) and Average Resolution Clock Time (in Mins) for respective classification. |
Classification Wise Incident Trend By Count | The Classification Wise Incident Trend By Count Report displays the month wise count of incidents created, incidents responded and, incident resolved for the respective Classification. |
Classification Wise Incident Trend by Escalations | Displays Month wise count of:
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By Priority | |
Priority wise Incident Trend By Response Time | The Priority wise Incident Trend By Response Time Report displays the month wise Average Response SLA Time (in Mins) and Average Response Clock Time (in Mins) for respective priority. |
Priority wise Incident Trend By Resolution Time | The Priority wise Incident Trend By Resolution Time Report displays the month wise Average Resolution SLA Time (in Mins) and Average Resolution Clock Time (in Mins) for respective Priority. |
Priority Wise Incident Trend By Count | The Priority Wise Incident Trend By Count Report displays the month wise count of incidents created, incidents responded and, incident resolved for the respective Priority. |
Priority Wise Incident Trend by Escalations | Displays Month wise count of:
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By Analyst | |
Analyst wise Incident Trend By Response Time | The Analyst wise Incident Trend By Response Time Report displays the month wise Average Response SLA Time (in Mins) and Average Response Clock Time (in Mins) for respective analyst. |
Analyst wise Incident Trend By Resolution Time | The Analyst wise Incident Trend By Resolution Time Report displays the month wise Average Resolution SLA Time and Average Resolution Clock Time (in Mins) for respective analyst. |
Analyst Wise Incident Trend By Count | The Analyst Wise Incident Trend By Count Report displays the month wise count of No of Incidents Assigned, No of Incidents Responded and, No of Incidents Resolved by the respective analyst. |
Analyst Wise Incident Trend by Escalations | Displays Month wise count of:
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By User Type | |
User Type Incident Trend By Response Time | The User Type Incident Trend By Response Time Report displays the month wise Average Response SLA Time (in Mins) and Average Response Clock Time (in Mins) for respective User Type. |
User Type Incident Trend By Resolution Time | The User Type Incident Trend By Resolution Time Report displays the month wise Average Resolution SLA Time (in Mins) and Average Resolution Clock Time (in Mins) for respective user type. |
User Type Incident Trend By Count | The User Type Wise Incident Trend By Count Report displays the month wise count of incidents created, incidents responded and, incident resolved for the respective User Type. |
User Type Incident Trend By Escalation | Displays Month wise count of:
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By Customer | |
Customer wise Incident Trend By Response Time | The Customer wise Incident Trend By Response Time Report displays the month wise Average Response SLA Time (in Mins) and Average Response Clock Time (in Mins) for respective customer. |
Customer wise Incident Trend By Resolution Time | The Customer wise Incident Trend By Resolution Time Report displays the month wise Average Resolution SLA Time (in Mins) and Average Resolution Clock Time (in Mins) for respective customer. |
Customer Wise Incident Trend By Count | The Customer Wise Incident Trend By Count Report displays the month wise count of incidents created, incidents responded and, incident resolved for the respective Customer. |
Customer Wise Incident Trend by Escalations | Displays Month wise count of:
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By Vendor | |
Vendor wise Incident Trend By Response Time | The Vendor wise Incident Trend By Response Time Report displays the month wise Average Response SLA Time (in Mins) and Average Response Clock Time (in Mins) for respective Vendor. |
Vendor wise Incident Trend By Resolution Time | The Vendor wise Incident Trend By Resolution Time Report displays the month wise Average Resolution SLA Time (in Mins) and Average Resolution Clock Time (in Mins) for respective vendor. |
Vendor Wise Incident Trend By Count | The Vendor Wise Incident Trend By Count Report displays the month wise count of incidents created, incidents responded and, incident resolved for the respective Vendor. |
Vendor Wise Incident Trend by Escalations | Displays Month wise count of:
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Status Reports | |
By Workgroup | |
Incident Status Report By Workgroup | Status of Open Incidents By Workgroup – displays the Workgroup wise Incidents and its status. Status of Resolved Incidents By Workgroup - displays the Workgroup wise Incidents and its status. |
By Location | |
Incident Status Report By Location | Status of Open Incidents By Location – displays the Location wise Open Incidents and its status. Status of Resolved Incidents By Location - displays the Location wise Resolved Incidents and its status. |
By Category | |
Incident Status Report By Category | Status of Open Incidents By Category – displays the Category wise Open Incidents and its status. Status of Resolved Incidents By Category - displays the Category wise Resolved Incidents and its status. |
By Classification | |
Incident Status Report By Classification | Status of Open Incidents By Classification – displays the Classification wise Open Incidents and its status. Status of Resolved Incidents By Classification - displays the Classification wise Resolved Incidents and its status. |
By Priority | |
Incident Status Report By Priority | Status of Open Incidents By Priority – displays the Priority wise Open Incidents and its status. Status of Resolved Incidents By Priority - displays the Priority wise Resolved Incidents and its status. |
By Analyst | |
Incident Status Report By Analyst | Status of Open Incidents By Analyst – displays the Analyst wise Open Incidents and its status. Status of Resolved Incidents By Analyst - displays the Analyst wise Resolved Incidents and its status. |
By User Type | |
Incident Status Report By User Type | Status of Open Incidents By User Type – displays the User Type wise Open Incidents and its status. Status of Resolved Incidents By User Type - displays the User Type wise Resolved Incidents and its status. |
By Customer | |
Incident Status Report By Customer | Status of Open Incidents By Customer – displays the Customer wise Open Incidents and its status. Status of Resolved Incidents By Customer - displays the Customer wise Resolved Incidents and its status. |
By Vendor | |
Incident Status Report By Vendor | Status of Open Incidents By Vendor – displays the Vendor wise Open Incidents and its status. Status of Resolved Incidents By Vendor - displays the Vendor wise Resolved Incidents and its status. |
CSAT Reports | |
By Workgroup | |
CSAT Compliance Report By Workgroup | The CSAT Compliance Report By Workgroup Report displays the workgroup wise count of No of Incidents Resolved, No of Incidents liable for Feedback, No of Incidents Feedback Received and, No of Incidents Feedback Not received. |
CSAT Rating By Workgroup | The CSAT Rating By Workgroup Report displays the workgroup wise Average CSAT Rating. |
By Location | |
CSAT Compliance Report By Location | The CSAT Compliance Report By Location Report displays the location wise count of No of Incidents Resolved, No of Incidents liable for Feedback, No of Incidents Feedback Received and, No of Incidents Feedback Not received. |
CSAT Rating By Location | The CSAT Rating by Location Report displays the location wise Average CSAT Rating. |
By Category | |
CSAT Compliance Report By Category | The CSAT Compliance Report By Category Report displays the category wise count of No of Incidents Resolved, No of Incidents liable for Feedback, No of Incidents Feedback Received and, No of Incidents Feedback Not received. |
CSAT Rating By Category | The CSAT Rating by Category Report displays the category wise Average CSAT Rating. |
By Classification | |
CSAT Compliance Report By Classification | The CSAT Compliance Report By Classification Report displays the classification wise count of No of Incidents Resolved, No of Incidents liable for Feedback, No of Incidents Feedback Received and, No of Incidents Feedback Not received. |
CSAT Rating By Classification | The CSAT Rating by Classification Report displays the classification wise Average CSAT Rating. |
By Priority | |
CSAT Compliance Report By Priority | The CSAT Compliance Report By Priority Report displays the priority wise count of No of Incidents Resolved, No of Incidents liable for Feedback, No of Incidents Feedback Received and, No of Incidents Feedback Not received. |
CSAT Rating By Priority | The CSAT Rating By Priority Report displays the priority wise Average CSAT Rating. |
By Analyst | |
CSAT Compliance Report By Analyst | The CSAT Compliance Report By Analyst Report displays the analyst wise count of No of Incidents Resolved, No of Incidents liable for Feedback, No of Incidents Feedback Received and, No of Incidents Feedback Not received. |
CSAT Rating By Analyst | The CSAT Rating by Analyst Report displays the analyst wise Average CSAT Rating. |
By User Type | |
CSAT Compliance Report By User Type | The CSAT Compliance Report By User Type Report displays the user type wise count of No of Incidents Resolved, No of Incidents liable for Feedback, No of Incidents Feedback Received and, No of Incidents Feedback Not received. |
CSAT Rating By User Type | The CSAT Rating By User Type Report displays the User Type wise Average CSAT Rating. |
By Customer | |
CSAT Compliance Report By Customer | The CSAT Compliance Report By Customer Report displays the Customer-wise count of No of Incidents Resolved, No of Incidents liable for Feedback, No of Incidents Feedback Received and, No of Incidents Feedback Not received. |
CSAT Rating By Customer | The CSAT Rating by Customer Report displays the customer wise Average CSAT Rating. |
By Vendor | |
CSAT Compliance Report By Vendor | The CSAT Compliance Report By Vendor Report displays the Vendor-wise count resolved Incidents, number of Incidents liable for Feedback, number of Incidents for which Feedback is received, and number of Incidents for which Feedback is not received. |
CSAT Rating By Vendor | The CSAT Rating By Vendor Report displays the Vendor-wise average CSAT rating. |
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