Impact defines the affect of a Service Request (SR) on the users. You can configure and modify the Impact values for a Tenant.
To configure Impact values:
- Select Request > Configuration > SLA Configurations > Impact.
- On the IMPACT page, click ADD NEW on the ACTIONS panel.
- Select the Tenant and type in the new Impact details. For information about the fields on the IMPACT page, see 228557121. If you are configuring Impact for a Tenant for the first time, COPY RECORDS FROM INCIDENT MANAGEMENT icon is present on the ACTIONS panel to copy the records from Incident Management module (see: Copying Data from Incident Management).
- Click SUBMIT. A new Impact value is configured.
Figure: IMPACT page
Field Description
The following table describes the fields on the IMPACT page:
Field | Description |
|---|---|
DETAILS | |
Impact Name | Type in a name for the Impact. |
Sort Order | Type in a numeric value, which indicates the sequence number in which the Impact will be displayed in the Impact list on the configuration pages of the application. |
Default | Select this check box to display this Impact value as the default Impact value on the other pages of the application. |
Active | Indicates the status of the Impact value.
|
ACTIONS
This section explains all the icons displayed on the ACTIONS panel of the IMPACT page:
SHOW LIST
Click SHOW LIST to display the LIST table showing all the Impact values configured for the selected Tenant.
Figure: IMPACT page: List of Impact values
Impact ID column in the LIST table displays the ID associated with every configuration.
- To edit an Impact value, click the Impact Name. Make appropriate changes and click SUBMIT.
- To display the inactive Impact values, click the Include Inactive check box.
Note:
When the Impacts are displayed under the LIST table, the button ADD NEW and IMPORT are displayed on the ACTIONS panel.
- Click ADD NEW to configure a new Impact.
- Click IMPORT to update or create multiple Impacts, importing the Master Excel template. Upon clicking IMPORT, you will be redirected to the EXCEL MASTERS IMPORT page, where you can download the excel template and fill the required data to update in the IMPACT page. For more information see Importing Master Template in SummitAI Platform.