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Using the Push Report icon on the Report pages, you can configure the reports to be sent to the configured users at set intervals. The users do not need to log into the application and can still receive reports of their interest through e-mails on a regular basis. This helps the management team or users keep track of the IT Support desk activities on timely basis and monitor the current happenings in the team. For example, the management team can receive the data related to the total number of Service Requests (SRs) logged per month or per week, which Service or unit resolved the most SRs, the number of SLA violations, individual analyst performance, monthly dash board data, and so on.

To Configure Push Reports:

  1. On the Reports page, click Push Report icon on the Actions Panel. The PUSH REPORT page is displayed.
  2. On the DETAILS section, specify the required details. For more information about the fields on the PUSH REPORT page, see Field Description.
  3. Click SUBMIT. The Push report is configured successfully.

    Push Report page
    Figure: Push Report page 

Field Description

The following table describes the fields on the PUSH REPORT page:

Field

Description

DETAILS

Tenant

Displays the tenant to which the Push Report is mapped to.

Module Name

Displays the module name to which the Push Report is mapped to.

Report Name

Displays the report name for which the Push Report is being created.

Job Name

Specify a name for the Job.

Schedule Type

Select a schedule type from the list
Recurring: Select Recurring if you wish to create a recurring job for the Push Report.
One Time: Select One Time if you wish to create a job for one time.

Enabled

Select the checkbox to make this push report active.

Day Range

Select the day range for which you want to create the push report. You can select Current day,Weekly, Monthly or Previous X days.

No of Days

This field is displayed if you select Previous X Days in the Day Range field. The push report is generated for the number of previous days you specify in this field.

FREQUENCY

Occurs

Specify the frequency of the push report, such as Daily, Weekly or Monthly.

Recurs Every

Specify the re occurrence of the push report.

DURATION

Start Date

Specify the start date from when you want to generate the push report.

End Date

Specify the end date for the push report.

Send

Specify the Users to whom you want to send the push reports.


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