What is Gold Image?

The SummitAI Gold Image comprises all the base configurations for 8 modules, such as Incident Management, Service Request Management, Service Catalog Management, Problem Management, Change Management, Knowledge Management, Release Management, and Asset Management. Using the Gold Image, organizations can import the predefined process templates and spin out instances immediately. This creates productivity savings along with a significant reduction in implementation efforts.

SummitAI Gold Image includes:

700+ Incident Categories
100+ Incident Classifications
200+ Service Catalogs
50+ Workgroups
And, many more!

Figure: Gold Image

Gold Image - Configurations

As part of SummitAI Gold Image, the following configurations are available:

#	Module	Parameters
1	Incident Management	Category
2		Classification
3		Closure Code
4		Impact
5		Pending Reason
6		Priority
7		Resolution Code
8		SLA Service Window
9		Urgency
10		Workgroup
11	Service Request Management	Classification
12		Closure Code
13		Impact
14		Pending Reason,
15		Priority
16		Resolution Code
17		SLA Service Window
18		Urgency
19	Service Catalog Management	Service Category
20	Change Management	Change Category
21		Closure Code
22		Impact
23		Priority
24		Risk
25		System Impact
26		Urgency
27	Problem Management	Closure Code
28		Impact
29		Priority
30		RCA Type
31		Source
32		Urgency
33	Knowledge Management	Category
34		Classification
35		Link External Websites
36	Release Management	Closure Code
37		Impact
38		Priority
39		Risk
40		Urgency
41	Asset Management	Asset Category (IT and Non-IT Assets)

Also, see: Gold Image Configuration Samples

How to Access Gold Image Configurations?

The Gold Image configurations are part of the Gold Template in the SummitAI application.

To access the Gold Image configurations:

Select Admin > Basic > Infrastructure > Export/Import > Import Configurations By Template.
Select the Vertical. Select the Template as Gold. Select the Module. Click SEARCH.
The Gold Image template configurations are displayed.

How to Import Gold Image Configurations?

To import Gold Image configurations:

Select Admin > Basic > Infrastructure > Export/Import > Import Configurations By Template.
Select the Vertical. Select the Template as Gold. Select the Module. Click SEARCH.
The Gold Image template configurations are displayed. Select or unselect the configuration and values as per the organization's requirements.

4. Click APPLY. Specify the name of the Template and select the Tenant for which you want to import and apply these configurations. Click SUBMIT. A confirmation message is displayed.

Selecting/Unselecting Configurations and Values

The Administrators can select/unselect the configurations and values they want in their template using the check boxes next to the configurations.

Saving New Templates

The Administrators can select the configurations and the values they require and save them as new templates. The saved templates appear in the Template drop-down list. The saved templates can be applied to different Tenants.

Updating Existing Templates

The templates can be modified and applied to different Tenants. Select the Vertical, Template, and Module. Click SEARCH. Make the required changes and click SAVE. An existing template is changed.

What Happens Next?

The configurations imported from the Gold Image are available to the selected Tenant. For example, as per the above screenshot, out of 7 Pending Reasons from the Gold Image, 5 Pending Reasons are imported for the Incident Management module of the IT Tenant. The Administrators do not require to add these configurations one by one, instead, the configuration set can be imported and applied to Tenants.

Gold Image Configuration Samples

Incident Management

Figure: Golden Image configurations for Incident Management module

Note:

The value within the bracket indicates the number of available configurations. For example, 704 Category configurations are available in the Incident Management module.

Service Request Management

Figure: Golden Image configurations for Service Request Management module

Note:

The value within the bracket indicates the number of available configurations. For example, 7 Closure Code values are available in the Service Request Management module.

Service Catalog Management

Figure: Golden Image configurations for Service Catalog Management module

Note:

The value within the bracket indicates the number of available configurations. For example, 255 Service Categories are available in the Service Catalog Management module.

Change Management

Figure: Golden Image configurations for Change Management module

Note:

The value within the bracket indicates the number of available configurations. For example, 6 System Impact values are available in the Change Management module.

Problem Management

Figure: Golden Image configurations for Problem Management module

Note:

The value within the bracket indicates the number of available configurations. For example, 6 RCA Types are available in the Problem Management module.

Knowledge Management

Figure: Golden Image configurations for Knowledge Management module

Note:

The value within the bracket indicates the number of available configurations. For example, 43 Categories are available in the Knowledge Management module.

Release Management

Figure: Golden Image configurations for Release Management

Note:

The value within the bracket indicates the number of available configurations. For example, 4 Closure Codes are available in the Release Management module.

Asset Management

Figure: Golden Image configurations for Asset Management module (IT Asset)

Figure: Golden Image configurations for Asset Management module (Non-IT Asset)

Note:

The value within the bracket indicates the number of available configurations. For example, 27 Asset Categories and 4 Asset Categories are available in the Asset Management module.