Platform

Allocating Licenses at Sub Workgroup Level

Now, the Application licenses can be allocated at the Sub Workgroup level. Also, the Sub-Workgroup Analysts can use the Licenses when it is allocated at the Workgroup or Sub workgroup level. 

Importing User Details from Samba Active Director for Linux

Now, the user details can be Imported from Samba Active Directory into the SummitAI database.

Office 365 Server Type for Mailbox Configuration

In addition to the Exchange and POP3, the Administrators can configure the Mailboxes using Office 365 server type also. Now, the e-mails received from the office 365 server type can also be parsed.

Enhanced Knowledge Dashboard Page (Service Management)

Now, the body content of the KNOWLEDGE DASHBOARD page is enhanced. Also, the look and feel of the page is improved. It helps the Users to view the all KB articles, total & category-based KB articles, and latest articles.

Performance Improvement for the Concurrent License Trend Report (Platform)

The performance improvement changes are made for the Concurrent License Trend Report. Now, the internal performance of the Application is improved.

SaaS Enabled DB for Multi-Tenant in Izenda 7 (Platform)

Now, the SaaS-enabled database stores all the Izenda 7 users list belong to multiple tenants. While login, the SaaS-enabled DB validates the user and connects with an appropriate tenant.