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You can retrieve the SR details with custom attributes based on the Instance using the following API Request.
To authenticate the below API, see API Authentication and Authorization.
| Service Name | HTTP Method |
|---|---|
| SR_GetServiceRequestListDetails | POST |
{
"ServiceName": "SR_GetServiceRequestListDetails",
"objCommonParameters": {
"_ProxyDetails": {
"TokenID": "",
"OrgID": "1",
"ReturnType": "JSON",
"APIKey": "XXXXXXXXXXXX",
"AuthType": "APIKEY",
"ProxyID": 0
},
"objSR_SearchFilterParam": {
"Executive": 1,
"WorkgroupName": "",
"CurrentPageIndex": 0,
"PageSize": 1,
"OrgID": "1",
"Instance": "Info",
"Status": "ALL",
"strUpdatedFromDate": "",
"strUpdatedToDate": "",
"IsWebServiceRequest": true,
"Catalog":null,
"CatalogName":"",
"IncludeCatalogAttributes": true
}
}
}
Request Parameters
| Parameter Name | Type | Description | Notes |
|---|---|---|---|
Executive | INTEGER | Is the requester an Analyst? | The value is 1, if the requester is an Analyst. |
WorkgroupName | STRING | Name of the Workgroup for which the required Incidents belong to. | You can get multiple workgroup Incidents by using comma separation between the workgroup names without a space. For Example: "WorkgroupName": "WG1,WG2,WG3" |
| CurrentPageIndex * | INTEGER | Current Index of the page that you are looking into. | For Example: If each page contains 10 records and there are 10 pages. Items from 1 to 10 are displayed when you specify the CurrentPageIndex value as 1. |
| PageSize * | INTEGER | Number of records that should be displayed per each page. | For Example: Consider you specified the PageSize value as 100. Based on the CurrentPageIndex, the API Response displays 100 records. |
| OrgID * | INTEGER | Unique Identification number of the Organization. | The value must be always 1. |
Instance * | STRING | Name of the Instance. | For Example: Information Technology |
Status | STRING | Status of the Incidents that should be displayed. | Status can be Open, Reopened, New, Assigned, In-Progress, Pending, Resolved, Closed, and Cancelled. You can get all Incidents with different status' by using comma separation between the status names without a space. For Example: "Status": "Open,New,Assigned,In-Progress" |
strUpdatedFromDate | STRING | You can select the date range to get the list of Incidents. Specify the From Date of the Incidents that you want to be displayed. | The format of From Date is YYYY-MM-DD. The From Date starts from 00:00:00 hrs of the selected date. |
strUpdatedToDate | STRING | You can select the date range to get the list of Incidents. Specify the To Date of the Incidents that you want to be displayed. | The format of From Date is YYYY-MM-DD. The To Date ends on 11:59:59 hrs of the selected date. |
IsWebServiceRequest * | BOOLEAN | Is the Web Service is a Request or not? | By default the value is always true. |
Catalog | INTEGER | Unique Identification number of the catalog. | |
CatalogName | STRING | Name of the Catalog. | If both the Catalog and CatalogName values are specified, Catalog takes precedence over the CatalogName and displays the appropriate data in the response. |
IncludeCatalogAttributes | BOOLEAN | Are the Catalog Attributes required to be retrieved in the Response? |
|
| * Indicates mandatory fields | |||
{
"Errors": "",
"Message": null,
"Output": "",
"TokenID": "84E24D926946CF7F6E2986BA368F4A68581501152518F992FC6F2FCA0FADE13203A0604E00D207911A8094689BBFAD992B91963077844E7429E2A964FBD1F9FFE
D93E303A328BDEBCCF621AC55784021DC6DE1EAD1297FE89F89D0D843BC12BFB438F93CAF52F761FF06B1686AE27488CBACA29C55AC2FE80BCC923DFDC0C133",
"OrgID": 0,
"OutputObject": {
"MyTickets": [
{
"SRDetail": [
{
"ROWNUM": 1,
"Ticket_ID": "9L1tteR2ANnUySy81ZUMeg%3d%3d",
"SR ID": "SR5299",
"TotalRows": 304.0,
"Log Time": "2021-03-24 20:00:32",
"Status": "Assigned",
"Symptom": "New Service Request raised for -Business\\TestCaseCatalog",
"Description": "*This SR has been automatically created from CloudHUB according to on-prem self-service provisioning request
raised by Anish.Anil@harman.com on Fri Feb 05 2021 10:14:00 GMT+0000 (Coordinated Universal Time).<br><br>CloudHub Order: https://cloud.harman.com/hybridprovisioning/reviewOrders/?orderId=1202736 .<br>The requested server has been already provisioned,
please configure backup service. <br>The host name is: DEMDLX121DB001.Please refer CI ID 18303 in CMDB for the system details.",
"Workgroup Name": "SR Group",
"Executive Name": "-",
"Assigned_Engineer": null,
"Priority": "P2",
"PriorityColorCode": null,
"Resolution_SLA": 60.0,
"SLAName": "9 to 5",
"CallerName": "vivegan",
"UserTypeColor": null,
"UserTypeName": null,
"Resolution_Time": null,
"Age": 16.0,
"Resolution_ElapseTime": 548.0,
"SLAProgress": 913.0,
"IsParentRecord": 0,
"UserProfileImageName": "",
"CallerUpdate": false,
"IsChild": 0,
"IsParent": 0,
"AssignedToMe": 0,
"Reopened": false,
"Updated_Time": "2021-03-25T12:08:20",
"Customer": null,
"Location": "bangalore",
"IsAttExists": 0,
"Category": "Business",
"FullCategory": "Business\\TestCaseCatalog",
"CatalogName": "TestCaseCatalog",
"CatalogID": 214,
"Pending Reason": null,
"Vendor Incident ID": "",
"Vendor Name": "",
"Sup_Function": "Info",
"Impact_Name": "High",
"Urgency_Name": "urgency1234567890-",
"Classification_Name": "Test Node\\Test1\\Alpha",
"ScheduledDate": null,
"ResolutionCodeName": "",
"Response_Deadline": "2021-03-24 20:31:00",
"Resolution_Deadline": "2021-03-24 21:01:00",
"Response_voilation": null,
"Resolution_voilation": null,
"Vendor_status": "",
"VendorIncidentStartDate": null,
"VendorIncidentEndDate": null,
"PendingApproverName": "Approved",
"AgeClass": "green",
"AgingInfo": "0-2 Days",
"SLAPercent": "100",
"SLAProgressClass": "danger",
"Remaining SLA Time": null,
"Solution": null,
"User Log": null,
"Private Log": null,
"Caller_EmailId": "vivegan.jeyam@harman.com",
"Response_ElapseTime": 548.0,
"Closure_Code_Name": null,
"Response_SLA_Reason": "",
"Resolution_SLA_Reason": "",
"AttachmentNames": null
}
],
"SRCustomAttribute": [
{
"ID": 2,
"ServiceTicketID": "SR5299",
"Group_Name": "General Area",
"IM_CtAttribute_ID": 129,
"SR_CtAttribute_Name": "Data",
"AttributeText": "ChangesetSRMV.txt"
},
{
"ID": 3,
"ServiceTicketID": "SR5299",
"Group_Name": "General Area",
"IM_CtAttribute_ID": 131,
"SR_CtAttribute_Name": "Text Check",
"AttributeText": "Testing this text box"
},
{
"ID": 4,
"ServiceTicketID": "SR5299",
"Group_Name": "General Area",
"IM_CtAttribute_ID": 132,
"SR_CtAttribute_Name": "Autofill Check",
"AttributeText": "Srilanka"
},
{
"ID": 5,
"ServiceTicketID": "SR5299",
"Group_Name": "General Area",
"IM_CtAttribute_ID": 133,
"SR_CtAttribute_Name": "Drop Check",
"AttributeText": "Lenovo"
},
{
"ID": 6,
"ServiceTicketID": "SR5299",
"Group_Name": "General Area",
"IM_CtAttribute_ID": 134,
"SR_CtAttribute_Name": "MultiDrop Check",
"AttributeText": "A3,C1,A1"
},
{
"ID": 7,
"ServiceTicketID": "SR5299",
"Group_Name": "General Area",
"IM_CtAttribute_ID": 135,
"SR_CtAttribute_Name": "Date CHeck",
"AttributeText": "Mar 31 2021 5:30AM"
}
],
"CustomAttribute": [
{
"ID": 1,
"ServiceTicketID": 5299,
"Group_Name": "Default Group",
"SR_CtAttribute_ID": 455,
"SR_CtAttribute_Name": "Name",
"AttributeText": null
},
{
"ID": 2,
"ServiceTicketID": 5299,
"Group_Name": "In Group",
"SR_CtAttribute_ID": 459,
"SR_CtAttribute_Name": "Name1",
"AttributeText": null
}
],
"MVCustomAttribute ": []
}
]
},
"OutputID": 0,
"Input": null
}
Status and Error Codes
For more information, see Status and Error Messages.
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