What is Workflow?
Workflow is a combination of one or more tasks executed in a specific order on Configuration Item (CI) to achieve a particular service to customer/team/individual.
Figure: Use Case - User Creation on Active Directory
Workflow Configurations in the Orchestration UI
Figure: Workflow Configurations Menu
Once the user selects Workflow by Category in menu, the UI displays workflows by Category, based on users Tenant access.
Workflow in the Orchestration UI
Figure: Workflow by Category page
The top section of the page displays different filter options as tile view along with a custom filter section
Figure: Workflow filters
Filter Options
Filter records by the following options:
- Module
Figure: Module Filter
Figure: Module Filter options - Work order source
Figure: Work Order Source filter
On selecting Work order option in Module filter, Work Order source options are unlocked.
Figure: Work Order Source filter options
- Tenant
Figure: Tenant filter
Figure: Tenant filter options
- Trigger event
Figure: Trigger event filter
Figure: Trigger event filter options
- Filter by category & custom filter:
Click on the filter button to access category filter. All the categories created by the user will listed under the categories. These filters can be used in tandem with other filters.
Custom filters: The workflow category filter allows user to save the filter selection as a custom filter that can be loaded for repeated use.
Figure: category & custom filter
- Additional filter features to organize the number of workflows configured.
Figure: Filter features.
Once filtered, the results can be shown in tile or list view under the Category section of the page.
You can toggle between the Tile View and the List View in the top right corner of the Category section
Figure: List view
Figure: Tile view
Figure: Workflow record tile
Here, Generic is the category with 9 workflows, executed 111 times being successful 40 times and failing 71 times.
Click on the desired category to access the workflow list page.
Figure: Workflow Execution record details