Retrieve Problem Request Details

{
    "ServiceName": "PM_GetProblemRequestDetails",
    "objCommonParameters": {
        "_ProxyDetails": {
            "UserName": "william.james@Symphonysummit.com",
            "OrgID": 1,
            "ReturnType": "JSON",
            "Password": "test@1237",
            "APIKey": "FuvXeZTSna2Jdj/PImKKTRS97Dg8Ns7ET/UQ1X9JZHs=",
            "AuthType": "FORM",
            "ProxyID": 0,
            "RequestType":"mobile"
        },
    "problemRequestdetails":{
           "OrgID":1,
           "TicketNo":241,
           "Instance":"Info",
           "UserID":7,
           "PageName":"abcd"
        },           
	"RequestType":"Mobile"
    }
}

    "Errors": "",
    "Message": "",
    "Output": "{\"ProblemRequest\":{\"PR_Details\":{\"org_id\":\"1\",\"problem_ticket_id\":\"241\",\"sup_function\":\"Info\",\"sup_function_name\":\"Information Technology\",\"Ticket_Registration_Time\":\"4/1/2021 9:08:49 AM\",\"status\":\"New\",\"classification_id\":\"2\",\"Classification\":\"Classification1\",\"category_id\":\"1186\",\"Category\":\"Network\\\\Database\",\"closure_category_id\":\"0\",\"Closure_Category\":null,\"source_id\":\"1\",\"source\":\"Phone\",\"Requester_ID\":\"2\",\"Requestor_Emp_Id\":null,\"Requestor_Name\":\"Prince\",\"Requestor_Mail_Id\":\"prince@symphonysummit.com\",\"Requestor_Location_Name\":\"\",\"Requestor_Customer_Name\":\"SUMMIT\",\"Requestor_Phone_No\":null,\"Requestor_Mobile_No\":null,\"Requestor_Designation\":null,\"description\":\"This problem record is created by WEB-API\",\"details\":\"This problem record is created by WEB-API\",\"impact_id\":\"4\",\"impact\":\"Med PM\",\"priority_id\":\"4\",\"priority\":\"P! PM\",\"DeadLine\":\"4/1/2021 11:09:00 AM\",\"assigned_workgroup_id\":\"3\",\"Assigned_Workgroup\":\"IT Infrastructure\",\"assigned_executive_id\":\"2\",\"Assigned_Executive\":\"Andrew\",\"AssignedExecutive_EMailID\":\"andrew@symphonysummit.com\",\"work_around_exists\":\"False\",\"work_around_details\":null,\"sla_violation_reason\":null,\"testing_details\":null,\"solution\":null,\"Resolution_Date\":null,\"resolution_code_id\":\"0\",\"resolution_code\":null,\"closure_remarks\":null,\"closed_by\":\"0\",\"Closed_By_Name\":null,\"Closure_Date\":null,\"Approver_Emp_Id\":\"0\",\"Approver_Name\":null,\"Approval_Date\":null,\"approval_status\":null,\"approval_remarks\":null,\"RCA_Submitter_Emp_Id\":\"0\",\"RCA_Submitter_Name\":null,\"RCA_Submition_Date\":null,\"rca_root_cause\":null,\"rca_result\":null,\"RCA_Approver_Emp_Id\":\"0\",\"RCA_Approver_Name\":null,\"RCA_Approval_Date\":null,\"rca_approval_status\":null,\"rca_approval_remarks\":null,\"problem_manager_log\":null,\"rca_approval_log\":null,\"engineer_log\":null,\"Last_Updated_Datetime\":\"4/6/2021 9:24:24 AM\",\"urgency_id\":\"5\",\"urgency_name\":\"\\\"Medium 2\\\"\",\"DescriptionShort\":\"This problem record is created by WEB-API\",\"reopenedremarks\":null,\"timezone\":\"(UTC + 05:00) TJT - Tajikistan Time\",\"gmt_timediff\":\"300\",\"RCA_DeadLine\":\"4/1/2021 10:09:00 AM\",\"actualtotalcost\":\"0.00\",\"estimatetotalcost\":\"0.00\",\"Planned_PIR_Date\":null,\"Actual_PIR_Date\":null,\"Review_Date\":null,\"reviewer_id\":\"0\",\"Reviewer_Name\":null,\"post_implementation_review\":null,\"reviewer_approval_status\":null,\"reviewer_remarks\":null,\"problem_reviewer_log\":null,\"RCA_Review_Date\":null,\"rca_reviewer_id\":\"0\",\"RCA_Reviewer_Name\":null,\"problem_type\":\"Reactive\",\"authorizerallapprovers\":\"2\",\"firstresolution_code_id\":\"0\",\"firstresolution_code\":null,\"riskregister\":null,\"IsPreAuthorizationEnabled\":\"False\",\"preauthorizerid\":\"0\",\"PreAuthorizerName\":null,\"PreAuthorizationDate\":null,\"preauthorizationstatus\":\"false\",\"preauthorizationremarks\":null,\"allpreauthorizerids\":null,\"requestor_id_imp\":\"0\",\"closed_by_imp\":\"0\",\"rca_submitter_id_imp\":\"0\",\"rca_approver_id_imp\":\"0\",\"reviewer_id_imp\":\"0\",\"rca_reviewer_id_imp\":\"0\",\"preauthorizerid_imp\":null,\"SLA_Window\":1,\"SLA_Name\":\"24/7\",\"RCA_MethodologyType\":\"Opt5WHY\",\"RCA_MethodologyTypeText\":\"5 Why Analysis\",\"RCA_Violation_Reason_ID\":0,\"RCA_Violation_Reason\":null,\"RCA_Violation_Name\":null,\"Resolution_Violation_Reason_ID\":0,\"Resolution_Violation_Reason\":null,\"Resolution_Violation_Reason_Name\":null,\"PendingReason_ID\":0,\"PendingReason\":null,\"Risk_ID\":1,\"Risk\":\"High\"} \"RCA_TypeDetails\":null, \"5WhyMasterStatus\":\"[{\"Value\":\"New\",\"Text\":\"New\"},{\"Value\":\"InProgress\",\"Text\":\"In-Progress\"},{\"Value\":\"Pending\",\"Text\":\"Pending\"},{\"Value\":\"Cancelled\",\"Text\":\"Cancelled\"},{\"Value\":\"Resolved\",\"Text\":\"Resolved\"},{\"Value\":\"OnHold\",\"Text\":\"On Hold\"},{\"Value\":\"NoSolutionAvailable\",\"Text\":\"No Solution Available\"}]\" \"5WhyDetails\":\"[]\" \"UserCommunicationConfig\":\"[]\" \"UserCommunication\":\"[{\"Title\":\"User Communication\",\"Content\":\"This is user communication\",\"Date\":\"2021-04-01 09:38:49\",\"UserName\":\"Soumya Kudtalkar\",\"UserType\":\"Analyst\",\"ChangeBy\":\"2\",\"ChangeByProfileImage\":\"\"}]\" \"PrivateLog\":\"[{\"Title\":\"Private Log\",\"Content\":\"This is PrivateLog\",\"Date\":\"2021-04-01 09:38:49\",\"UserName\":\"Andrew (Analyst)\",\"ChangeBy\":\"2\",\"ChangeByProfileImage\":\"\",\"UserType\":\"Analyst\"}]\" }}",
    "TokenID": "707508674DCCFEF794B813B61086C6052F0D2885041912FA321D760457864F7758C0DA421AC2BE00E2DC8420C5307A63FFE23DC20256B983568567D7F4EC544124934022AA5B27B2FC7A196DAA8182B1264279672B2994CAFD43AA093D6452BBC9D41F90C93BAF541EAEFC4AA4634BAC79A9D5E28F96E89429BC58C4273858DEE3E2149BA063D9B44A05C4C040DEF6FC1A90F4EB",
    "OrgID": 0,
    "OutputObject": null,
    "OutputID": 0,
    "Input": null
}