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In this API, you can retrieve the selected Service Approval Catalog details using the following API Request with details such as Instance, Ticket ID, Delegation Mode, and so on. 

To authenticate the below API, see API Authentication and Authorization.

Service NameHTTP Method
SR_GetApprovarCatalogDetails_Workflow

POST


Sample Request
{
    "ServiceName": "SR_GetApprovarCatalogDetails_Workflow",
    "objCommonParameters": {
        "_ProxyDetails": {
            "SAASOrgID": "0",
            "LoginUID": 0,
            "RequestType": "mobile",
            "MobileVersion": "1.6.0",
            "Password": "XXXX@XXX",
            "AuthType": "FORM",
            "ProxyID": 0,
            "OrgID": "1",
            "TokenID": "",
            "ReturnType": "JSON",
            "UserName": "google@sum.com"
        },
        "objSRServiceTicket": {
            "DelegationMode": false,
            "TicketID": "703",
            "DelegateeUserID": 0,
            "ApprovalDelegatedId": 0,
            "Org_ID": "1"
        }
    }
}
 

Request Parameters

Parameter NameTypeDescriptionMandatory
Delegation Mode

STRING

The mode or medium of the delegation.

TRUE

Ticket ID

STRING

Unique identification of the ticket.

STRING

Delegation User ID

STRING

The unique identification of the users delegation.

STRING

Approval Delegated ID

STRING

The unique identification of the approval delegation.

TRUE

Org ID

STRING

Unique Identification number of the Organization.

STRING

Sample Response
{
    "Errors": "",
    "Message": null,
    "Output": "",
    "TokenID": "0BF5B0CC89FFDD74AB6A286EE49F2B34011A6CD7CF5F647267E34F884FA307CFBD93108EE6C7575C545C2AF489974767D7DBD6A9ED4A379E36ACA851816230C93104086AB91A83C6B620243341D2740267A80BF3A3BC4D4BC0206543D9DB636848EE3CE4A1BEB3A15AA7AABF1F8D745606DAD1AB097D709BC16E38B50346714286C2FDBD",
    "OrgID": 0,
    "OutputObject": {
        "ApprovalDetails": {
            "ServiceRequestProperty": {
                "DynamicConnectionString": null,
                "SRequest": {
                    "ResolveSRUsingLastWO": false,
                    "EnableConditionalSRValue": false,
                    "CatalogType": null,
                    "ValidityStartDate": "0001-01-01T00:00:00",
                    "ValidityEndDate": "0001-01-01T00:00:00",
                    "IsServiceRequiredValidity": false,
                    "IsExtended": false,
                    "IsDicommissioned": false,
                    "DicommissionIncidentID": 0,
                    "ExtendedParentSRTicketNo": 0,
                    "ExtendedChildSRTicketNo": 0,
                    "WorkGroupID": 0,
                    "WorkgroupName": "Application Support",
                    "Classification": 3,
                    "Urgency": 3,
                    "Impact": 1,
                    "Priority": 0,
                    "SLA": 19,
                    "Classification_Name": "Maintenance",
                    "Urgency_Name": "Low",
                    "Impact_Name": "Low (Single User Affected)",
                    "Priority_Name": null,
                    "SLA_Name": "24/7",
                    "Location": 0,
                    "IncidentConvertedToSR": false,
                    "IncidentTicketID": 0,
                    "GUID": null,
                    "Mail_CC_EmailID": null,
                    "Mail_CC_UserID": null,
                    "OrgID": 1,
                    "SupportFunction": "LH001",
                    "SupportFunctionName": "Light House (Subrata Dangar Tenant)",
                    "ServiceTicketID": 969,
                    "ServiceTicketIDDisplay": "SR969",
                    "Status": "New",
                    "Source": null,
                    "LoggedOn": "2022-09-27T16:35:14.667",
                    "LoggedBy": 24,
                    "Requestor": "Subrata",
                    "RequestType": null,
                    "CategoryID": 1,
                    "CategoryName": "Subrata Basic Catalog list",
                    "CatalogID": 38,
                    "CatalogName": "SR_Re-Auth1",
                    "CatalogDescription": "SR_Re-Auth1",
                    "CatalogImage": null,
                    "NoOfApprovals": 1,
                    "ApprovalDetails": "<table id=\"tblApprovalDetails\" class=\"mstGV table-responsive table\"><tr>\r\n                     <th width=\"14%\">Approvals</th>\r\n                     <th width=\"20%\">Name</th>\r\n                     <th width=\"15%\">Status</th>\r\n                     <th width=\"15%\">Date</th>\r\n                     <th>Remarks</th>\r\n                     <th width=\"12%\">Refer Back</th></tr><tr class=\"OTHER\"><td>  Approval 1 </td><td>  S_Approver1 </td><td> <div Style=\"display:block\" class=\"col-xs-1 col-sm-1 col-md-1\" id=\"div_approvalDetails1\"> <button type=\"button\" class=\"btn btn-default btnShowApprover\" id=\"btnShowApprover1\" style=\"border-width:0px;\" onclick=\"fnShowApproverDetailsForTable('49')\">\r\n                                                        <span class=\"approvals-icon top-icon pad-left-zero\" ></span>\r\n                                                    </button></div>  Pending </td><td>  <DateTime></DateTime> </td><td>   </td><td>   </td></tr></table>",
                    "JustificationRemarks": "aaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa",
                    "StrCatalogId": null,
                    "IsReferBack": false,
                    "VendorDependent": false,
                    "VendorName": null,
                    "CancellationRemarks": null,
                    "CurrentUserID": 0,
                    "Quantity": 0,
                    "TotalCost": 0,
                    "ExpectedDate": "0001-01-01T00:00:00",
                    "Symptom": null,
                    "ServiceRequestType": 0,
                    "ToBeLinkedTicketID": 0,
                    "Updated_By": 24,
                    "IsEntitled": false,
                    "TicketDetailList": null,
                    "TicketMVAttributeDetailList": null,
                    "ActiveMVAttributeDetailsUID": null,
                    "ValidityMaxPeriod": 0,
                    "TicketApprovalDetails": null,
                    "LinkRelations": null,
                    "TicketStatus": null,
                    "TicketMedium": null,
                    "TicketUserAttributeDetailList": null,
                    "EmpID": "SU0536",
                    "EmailID": "subrata.dangar@symphonysummit.com",
                    "ContactNo": "8867113253",
                    "LocationName": "Banglore",
                    "Designation": "",
                    "Request_Assigned_enginner": 0,
                    "Request_Assigned_enginner_name": null,
                    "CustomFields": null,
                    "RequestorID": 24,
                    "RequestorLocationID": null,
                    "WorkgroupID": 14,
                    "PageName": null,
                    "HasCompleteApprovalFlow": true,
                    "WorkflowID": 33,
                    "LastActivityID": null,
                    "CurrentLevel": null,
                    "IsCart": null,
                    "CartID": null,
                    "DOJ": "0001-01-01T00:00:00",
                    "Address": null,
                    "Customer": null,
                    "UserLocation": null,
                    "UserLevel": null,
                    "ReportingManager": null,
                    "Country": null,
                    "State": null,
                    "SelectedAssets": "",
                    "EnableUserAssets": false,
                    "ActualRemarks": "aaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa",
                    "ActualRemarksWithOutHtml": null,
                    "IsAuthorizedUser": true,
                    "IsAllowEdit_SR_AddInfo": true,
                    "EnableConfigurationItem": false,
                    "PageMode": null,
                    "PageSource": null,
                    "CallerMessageKey": null,
                    "IsChatSessionExpired": false,
                    "ConversationId": null,
                    "AISuggestion": null,
                    "PackageDescription": null,
                    "PackageCatalogOrder": 0,
                    "PackageCreationTransactionID": 0,
                    "CallRecordID": 0,
                    "LinkedCategoryID": 0,
                    "IsExtendable": false,
                    "DScript_MobileScript": "",
                    "IsSupressNotification": false,
                    "IsReAuthenticateUser_ApproveSR": true
                },
                "STicket": {
                    "Org_ID": 1,
                    "ApprovalTime": null,
                    "TicketID": 952,
                    "TicketNo": 969,
                    "strTicketNo": "SR969",
                    "strTicketNumbers": null,
                    "Reg_Time": "2022-09-27T16:35:17.72",
                    "Formatted_RegTime": null,
                    "ActualRegTime": "2022-09-27T16:35:17.72",
                    "Formatted_ActualRegTime": null,
                    "Sup_Function": "LH001",
                    "Sup_Function_Name": "Light House (Subrata Dangar Tenant)",
                    "Customer": 4805,
                    "Status": "Pending for Approval",
                    "SubStatus": null,
                    "Medium": "Web",
                    "Tags": null,
                    "LoggedBy": 24,
                    "LoggedBy_Name": null,
                    "Caller": 24,
                    "Caller_Name": "Subrata",
                    "Description": "New Service Request raised for - Subrata Basic Catalog list\\SR_Re-Auth1 -",
                    "Assigned_Workgroup": 14,
                    "Assigned_Workgroup_Name": "Application Support",
                    "Assigned_Engineer": null,
                    "Assigned_Engineer_Name": null,
                    "Assigned_Engineer_Email": null,
                    "ManualEscalationLevelID": 0,
                    "ManualEscalationRemarks": null,
                    "Closure_Code": 0,
                    "ClosureCodeName": null,
                    "Category": 1,
                    "CatalogID": 0,
                    "Category_Name": "Subrata Basic Catalog list\\SR_Re-Auth1",
                    "ResolveSRUsingLastWO": false,
                    "Repeat_Call": false,
                    "Updated_Time": "2022-09-27T11:05:17.327",
                    "ScheduledDate": "0001-01-01T00:00:00",
                    "NotificationMethod": 0,
                    "TicketClosingMode": null,
                    "DoNotUpdateChildPriority": false,
                    "UserID": 0,
                    "PendingReason": null,
                    "Response_Deadline": null,
                    "Response_Time": null,
                    "Resolution_Deadline": null,
                    "Resolution_Time": null,
                    "ClosureCategory": 0,
                    "ClosureCategory_Name": "",
                    "Response_SLA_Reason": null,
                    "Resolution_SLA_Reason": null,
                    "Target_Completion_Date": "0001-01-01T00:00:00",
                    "IsSMSEnabled": false,
                    "ResolutionCode": 0,
                    "ResolutionCodeName": null,
                    "CallerLocation": 4124,
                    "WorkGroupID": 0,
                    "WorkgroupName": null,
                    "Classification": 3,
                    "Urgency": 3,
                    "Impact": 1,
                    "Priority": 5,
                    "SLA": 19,
                    "Classification_Name": "Maintenance",
                    "Urgency_Name": "Low",
                    "Impact_Name": "Low (Single User Affected)",
                    "Priority_Name": "S5 ",
                    "SLA_Name": "24/7",
                    "Location": 4124,
                    "IncidentConvertedToSR": false,
                    "IncidentTicketID": 0,
                    "GUID": null,
                    "Mail_CC_EmailID": null,
                    "Mail_CC_UserID": null,
                    "Pending_Code": null,
                    "FromEmail": null,
                    "FromName": null,
                    "CurrentUser": 0,
                    "NotificationMethodName": null,
                    "Response_SLA_Met": null,
                    "Resolution_SLA_Met": null,
                    "Source": null,
                    "CC_Email": null,
                    "CC_UserID": null,
                    "ParentTicketID": null,
                    "IsApproved": false,
                    "Noofapprovals": 1,
                    "TransferTicket": false,
                    "TransferChildTicket": false,
                    "ChildTicketsCount": 0,
                    "ChildWorkorderCount": 0,
                    "FCRTicket": false,
                    "FCRComments": null,
                    "FirstWorkgroup": 0,
                    "FCRUpdateDetailsFlag": false,
                    "AttachmentHistoryAdded": null,
                    "AttachmentHistoryDeleted": null,
                    "SupportFunctionName": "Light House (Subrata Dangar Tenant)",
                    "Reopen_Call": false,
                    "AssignedEngineer_OLD": 0,
                    "IsCartEnabled": false,
                    "EPROC_EnableRelationship": false,
                    "SR_ManualClose_Override": false,
                    "Caller_EmailID": null,
                    "AutoResolveIncidentFromSR": false,
                    "AutoResolveIncidentID": 0,
                    "EnableAssetAllocation": false,
                    "IsFeedbackEnabled": false,
                    "SelectedAssets": null,
                    "ActualRemarksWithOutHtml": null,
                    "FollowUpCallCount": 0,
                    "AttachmentList": null,
                    "SubWorkgroupID": 0,
                    "SubWorkgroupName": null,
                    "ConversationId": null,
                    "AISuggestion": null,
                    "CancelRemarks": null,
                    "Notify_WorkgroupOwner_Onchange_Analyst": false,
                    "SR_Notify_WorkgroupOwner_Onchange_Analyst": null,
                    "WorkgroupOwnerName": null,
                    "WorkgroupOwnerEmailId": null,
                    "Allow_Analyst_EditDescription": false,
                    "Ticket_No": 0,
                    "SR_Resolved_MailsToExecutive": false,
                    "Evaluation_Open_Tasks": null,
                    "QR_Code": null,
                    "IsFromWeb": false,
                    "EnableConvertToIncident": false,
                    "ConvertedIncidentID": 0,
                    "LinkedWorkOrders": null,
                    "Original_SRID": 0,
                    "IsSupressNotification": false,
                    "ExtendedParentSRID": 0,
                    "ReverificationConfiguration": "ReAuthenticateType: otp; ReAuthenticateMedium: Mobile|E-mail; ReAuthenticateOTP_Validitity: 5; IsReAuthenticateUser_CreateSR: 0"
                },
                "STicketInformation": {
                    "Information": "aaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa",
                    "Solution": null,
                    "UserLog": null,
                    "InternalLog": null,
                    "ClosureRemarks": null,
                    "FollowUpRemarks": null
                },
                "CatalogAttributeList": [
                    {
                        "SR_CtAttribute_ID": 19,
                        "SR_Catalog_ID": 38,
                        "CatalogName": "",
                        "SR_CtAttribute_Name": "test",
                        "DefaultValue": "",
                        "SR_CtAttribute_DataType": 20,
                        "DataType": "Varchar",
                        "SR_CtAttribute_MaxLength": 50,
                        "SR_CtAttribute_IsMadatory": false,
                        "SR_CtAttribute_ParentID": 0,
                        "newRefID": -1,
                        "SR_CtAttribute_DispalyMode": 15,
                        "SR_CtAttribute_IsLineItem": false,
                        "DisplayName": "TextBox",
                        "SR_CtAttribute_SortOrder": 1,
                        "SR_CtAttribute_IsUnique": false,
                        "SR_CtAttribute_Active": true,
                        "SR_CtAttribute_CreatedBy": 24,
                        "SR_CtAttribute_Description": "test",
                        "SR_CtAttribute_UpdatedBy": null,
                        "SR_CtAttribute_CreatedDate": "2022-06-29T17:12:18.773",
                        "SR_CtAttribute_UpdatedDate": "0001-01-01T00:00:00",
                        "SR_CtAttribute_IsDisplay": true,
                        "ParentNameText": null,
                        "SR_AttributeValue_UpdatedByValue": 96,
                        "SR_AttributeValue_UpdatedBy": "EndUser",
                        "SR_AttributeValue": null,
                        "SR_AttributeFormula": null,
                        "RefAttributeID": -1,
                        "IsAddedtoPackage": false,
                        "Group_ID": 37,
                        "Group_Name": "Default Group",
                        "Group_SortOrder": 1,
                        "IsMultivalued": "False",
                        "PageSize": 0,
                        "IsEditable": false,
                        "GroupApprovalLevel": 0,
                        "CustomGroupID": 0,
                        "UID": 1035,
                        "SR_ShowTotal": false,
                        "SR_GroupByAttributeID": null,
                        "GroupByAttributeName": null,
                        "SR_CtAttribute_DispalyModeText": "TextBox",
                        "StrCatalogId": null,
                        "GroupColumns": 2,
                        "AttributeSize": "col-md-12",
                        "FBControlType": "text",
                        "Tooltip": "Far far away, behind the word mountains, far from the countries Vokalia and Consonantia, there live ",
                        "Watermark": null,
                        "Minlength": 1,
                        "PriceUnits": null,
                        "Number_AcceptOnlyInteger": false,
                        "Number_RangeFrom": 0,
                        "Number_RangeTo": 0,
                        "Maxlength": 50,
                        "EndUserView": false,
                        "AttributeText": null,
                        "SR_CtAttribute_RBIncludeOtherOption": false,
                        "SR_CtAttribute_RB_Columns": 0,
                        "MultiValuedButtonText": null,
                        "IsDefaultVisible": true,
                        "IsCalculated": false,
                        "User_Search_IncludeInActive": false,
                        "DefaultID": 0,
                        "IsApproverGroup": false,
                        "RequiredRows": 0,
                        "AllControlsAreHiddenInGroup": false,
                        "IsTextAlignRight": false,
                        "Include_Time_Stamp": false,
                        "Saved_Include_Time_Stamp": false,
                        "SR_CtAttribute_DynamicTable": "",
                        "SR_CtAttribute_AttachmentLimit": null
                    },
                    {
                        "SR_CtAttribute_ID": 20,
                        "SR_Catalog_ID": 38,
                        "CatalogName": "",
                        "SR_CtAttribute_Name": "date",
                        "DefaultValue": "",
                        "SR_CtAttribute_DataType": 22,
                        "DataType": "DateTime",
                        "SR_CtAttribute_MaxLength": 0,
                        "SR_CtAttribute_IsMadatory": false,
                        "SR_CtAttribute_ParentID": 0,
                        "newRefID": -1,
                        "SR_CtAttribute_DispalyMode": 18,
                        "SR_CtAttribute_IsLineItem": false,
                        "DisplayName": "Date",
                        "SR_CtAttribute_SortOrder": 2,
                        "SR_CtAttribute_IsUnique": false,
                        "SR_CtAttribute_Active": true,
                        "SR_CtAttribute_CreatedBy": 24,
                        "SR_CtAttribute_Description": "date",
                        "SR_CtAttribute_UpdatedBy": null,
                        "SR_CtAttribute_CreatedDate": "2022-06-29T17:12:18.777",
                        "SR_CtAttribute_UpdatedDate": "0001-01-01T00:00:00",
                        "SR_CtAttribute_IsDisplay": true,
                        "ParentNameText": null,
                        "SR_AttributeValue_UpdatedByValue": 96,
                        "SR_AttributeValue_UpdatedBy": "EndUser",
                        "SR_AttributeValue": null,
                        "SR_AttributeFormula": null,
                        "RefAttributeID": -1,
                        "IsAddedtoPackage": false,
                        "Group_ID": 37,
                        "Group_Name": "Default Group",
                        "Group_SortOrder": 1,
                        "IsMultivalued": "False",
                        "PageSize": 0,
                        "IsEditable": false,
                        "GroupApprovalLevel": 0,
                        "CustomGroupID": 0,
                        "UID": 1036,
                        "SR_ShowTotal": false,
                        "SR_GroupByAttributeID": null,
                        "GroupByAttributeName": null,
                        "SR_CtAttribute_DispalyModeText": "Date",
                        "StrCatalogId": null,
                        "GroupColumns": 2,
                        "AttributeSize": "col-md-12",
                        "FBControlType": "date",
                        "Tooltip": "Far far away, behind the word mountains, far from the countries Vokalia and Consonantia, there live ",
                        "Watermark": null,
                        "Minlength": 1,
                        "PriceUnits": null,
                        "Number_AcceptOnlyInteger": false,
                        "Number_RangeFrom": 0,
                        "Number_RangeTo": 0,
                        "Maxlength": 0,
                        "EndUserView": false,
                        "AttributeText": null,
                        "SR_CtAttribute_RBIncludeOtherOption": false,
                        "SR_CtAttribute_RB_Columns": 0,
                        "MultiValuedButtonText": null,
                        "IsDefaultVisible": true,
                        "IsCalculated": false,
                        "User_Search_IncludeInActive": false,
                        "DefaultID": 0,
                        "IsApproverGroup": false,
                        "RequiredRows": 0,
                        "AllControlsAreHiddenInGroup": false,
                        "IsTextAlignRight": false,
                        "Include_Time_Stamp": false,
                        "Saved_Include_Time_Stamp": false,
                        "SR_CtAttribute_DynamicTable": "",
                        "SR_CtAttribute_AttachmentLimit": null
                    }
                ],
                "SCatalog": null,
                "SUser": null,
                "SApprovalDetailsList": [
                    {
                        "ServiceTicketApproveID": 1035,
                        "ServiceTicketID": 969,
                        "ApproverID": 49,
                        "ApproverTypeID": "Individual",
                        "AllApprover": "49",
                        "ApproverName": "S_Approver1",
                        "IsApproved": null,
                        "ApprovalDate": "0001-01-01T00:00:00",
                        "ApprovalRemarks": null,
                        "IsForwardTo": null,
                        "ForwardToAllApprover": null,
                        "IsForwardToApproved": null,
                        "ForwardApproverName": null,
                        "ForwardToApprovalDate": "0001-01-01T00:00:00",
                        "ForwardToApprovalRemarks": null,
                        "IsForwardToCurrentApprover": false,
                        "ConditionalApprovalStatus": null,
                        "ApprovalOnHold": null,
                        "ApprovalLevel": 1,
                        "CurrentApprover": true,
                        "IsReferredBack": false,
                        "ReferredBackLevel": 0,
                        "ReferredBackDate": "0001-01-01T00:00:00",
                        "ReferredBackRemarks": null,
                        "ReferredBackBy": 0,
                        "SkipApproval": false,
                        "LevelName": "Approver1ID",
                        "ApproverRole": "Individual Approval",
                        "WorkflowActivityID": 113,
                        "NotificationIDs": null,
                        "Title": "Approver1",
                        "CustomGroupID": null,
                        "HasCompleteApprovalFlow": true,
                        "ApprovedBy": null,
                        "EnableSendMailForApprover": null,
                        "SkipColumnDesc": "",
                        "ActivityGroupTitle": "",
                        "AllcustomApprover": null,
                        "EmailNotification": null,
                        "GroupApproverJSON": ""
                    }
                ],
                "SRPackageCatalogMappings": null,
                "masterDataContainer": null,
                "serviceticketDetailContainer": null,
                "ServiceCatalogImageByte": null,
                "UserAttributeList": [],
                "UserAttributeListValues": null,
                "FeedbackConfigValues": null,
                "SRReferredBack": {
                    "ReferredBackBy": "-",
                    "ReferredBackDate": "1900-01-01T00:00:00",
                    "ReferredBackRemarks": "-",
                    "ApproverRole": "-",
                    "IsReferredBack": false
                },
                "LstSRPackageCreated": null,
                "SRPackageRequest": null,
                "CCDetails": null,
                "DVData": null,
                "EscalationConfiguration": null,
                "DSData": null,
                "Translated_NoData": null
            },
            "IsToEnableControl": false,
            "CurrentApprovalLevel": "",
            "CurrentApproverId": "",
            "CurrentUserIsApprover": false,
            "ApprovalDropdown": [
                {
                    "CM_ID": 969,
                    "Parent_ID": 0,
                    "CM_Type": "SRApproveStatus",
                    "CM_Value": "Approved",
                    "CM_Sort": 1,
                    "CM_ValueInt": null,
                    "CM_ValueStr": "true",
                    "SystemVal": true,
                    "Active": true,
                    "Org_Id": 1,
                    "TimezoneID": null
                },
                {
                    "CM_ID": 970,
                    "Parent_ID": 0,
                    "CM_Type": "SRApproveStatus",
                    "CM_Value": "Rejected",
                    "CM_Sort": 2,
                    "CM_ValueInt": null,
                    "CM_ValueStr": "false",
                    "SystemVal": true,
                    "Active": true,
                    "Org_Id": 1,
                    "TimezoneID": null
                },
                {
                    "CM_ID": 971,
                    "Parent_ID": 0,
                    "CM_Type": "SRApproveStatus",
                    "CM_Value": "Refer Back",
                    "CM_Sort": 3,
                    "CM_ValueInt": null,
                    "CM_ValueStr": "REFERBACK",
                    "SystemVal": true,
                    "Active": true,
                    "Org_Id": 1,
                    "TimezoneID": null
                },
                {
                    "CM_ID": 972,
                    "Parent_ID": 0,
                    "CM_Type": "SRApproveStatus",
                    "CM_Value": "Forward To",
                    "CM_Sort": 4,
                    "CM_ValueInt": null,
                    "CM_ValueStr": "FORWARDTO",
                    "SystemVal": true,
                    "Active": true,
                    "Org_Id": 1,
                    "TimezoneID": null
                },
                {
                    "CM_ID": 973,
                    "Parent_ID": 0,
                    "CM_Type": "SRApproveStatus",
                    "CM_Value": "On Hold",
                    "CM_Sort": 5,
                    "CM_ValueInt": null,
                    "CM_ValueStr": "ONHOLD",
                    "SystemVal": true,
                    "Active": true,
                    "Org_Id": 1,
                    "TimezoneID": null
                }
            ],
            "CatalogApprovers": [
                {
                    "CM_ID": 102,
                    "CM_Type": "CatalogApprover",
                    "CM_Value": "Reporting Manager",
                    "CM_ValueStr": "Reporting Manager",
                    "CM_Sort": 0
                },
                {
                    "CM_ID": 103,
                    "CM_Type": "CatalogApprover",
                    "CM_Value": "Head of Customer",
                    "CM_ValueStr": "Customer",
                    "CM_Sort": 0
                },
                {
                    "CM_ID": 105,
                    "CM_Type": "CatalogApprover",
                    "CM_Value": "Head of Location",
                    "CM_ValueStr": "Location",
                    "CM_Sort": 0
                },
                {
                    "CM_ID": 106,
                    "CM_Type": "CatalogApprover",
                    "CM_Value": "User Selectable",
                    "CM_ValueStr": "EndUser",
                    "CM_Sort": 0
                },
                {
                    "CM_ID": 107,
                    "CM_Type": "CatalogApprover",
                    "CM_Value": "Select Individual",
                    "CM_ValueStr": "Individual",
                    "CM_Sort": 0
                },
                {
                    "CM_ID": 108,
                    "CM_Type": "CatalogApprover",
                    "CM_Value": "Technician Selectable",
                    "CM_ValueStr": "Tech",
                    "CM_Sort": 0
                },
                {
                    "CM_ID": 109,
                    "CM_Type": "CatalogApprover",
                    "CM_Value": "User Group",
                    "CM_ValueStr": "Group",
                    "CM_Sort": 0
                },
                {
                    "CM_ID": 364,
                    "CM_Type": "CatalogApprover",
                    "CM_Value": "Line Manager",
                    "CM_ValueStr": "Line Manager",
                    "CM_Sort": 0
                },
                {
                    "CM_ID": 869,
                    "CM_Type": "CatalogApprover",
                    "CM_Value": "Workgroup",
                    "CM_ValueStr": "Workgroup",
                    "CM_Sort": 0
                },
                {
                    "CM_ID": 871,
                    "CM_Type": "CatalogApprover",
                    "CM_Value": "Workgroup Owner",
                    "CM_ValueStr": "Workgroup Owner",
                    "CM_Sort": 0
                },
                {
                    "CM_ID": 2889,
                    "CM_Type": "CatalogApprover",
                    "CM_Value": "Custom Table Approver",
                    "CM_ValueStr": "CustomTable",
                    "CM_Sort": 0
                },
                {
                    "CM_ID": 29,
                    "CM_Type": "CatalogApprover",
                    "CM_Value": "Head of Drop",
                    "CM_ValueStr": "29",
                    "CM_Sort": 7
                }
            ],
            "UserAttributeGroup": [
                {
                    "UID": 37,
                    "Catalog_ID": 38,
                    "Group_Name": "Default Group",
                    "IsMultiValued": false,
                    "PageSize": 0,
                    "IsEditable": null,
                    "SortOrder": 1,
                    "Active": true,
                    "GroupApprovalLevel": 0,
                    "IsApproverGroup": false,
                    "AllControlsAreHiddenInGroup": 0
                }
            ],
            "UserAttributes": [
                {
                    "UID": 1035,
                    "Attribute_ID": 19,
                    "NewID": "        19_      1035",
                    "SR_CtAttribute_ID": 19,
                    "Name": "test",
                    "Length": 50,
                    "oldValue": null,
                    "Control": "TextBox",
                    "Value": null,
                    "SR_CtAttribute_IsMadatory": false,
                    "Group_ID": 37,
                    "Group_Name": "Default Group",
                    "Group_SortOrder": 1,
                    "AttributeUpdateByName": "EndUser",
                    "GroupColumns": 2,
                    "IsMultivalued": false,
                    "AttributeSize": "col-md-12",
                    "FBControlType": "text",
                    "Tooltip": "Far far away, behind the word mountains, far from the countries Vokalia and Consonantia, there live ",
                    "Watermark": null,
                    "Minlength": 1,
                    "PriceUnits": null,
                    "Number_AcceptOnlyInteger": false,
                    "Number_RangeFrom": 0,
                    "Number_RangeTo": 0,
                    "Maxlength": 50,
                    "IsDefaultVisible": true,
                    "IsCalculated": false,
                    "SR_CtAttribute_SortOrder": 1,
                    "SR_CtAttribute_RBIncludeOtherOption": false,
                    "IsTextAlignRight": false,
                    "Include_Time_Stamp": false,
                    "Saved_Include_Time_Stamp": false
                },
                {
                    "UID": 1036,
                    "Attribute_ID": 20,
                    "NewID": "        20_      1036",
                    "SR_CtAttribute_ID": 20,
                    "Name": "date",
                    "Length": 0,
                    "oldValue": null,
                    "Control": "Date",
                    "Value": null,
                    "SR_CtAttribute_IsMadatory": false,
                    "Group_ID": 37,
                    "Group_Name": "Default Group",
                    "Group_SortOrder": 1,
                    "AttributeUpdateByName": "EndUser",
                    "GroupColumns": 2,
                    "IsMultivalued": false,
                    "AttributeSize": "col-md-12",
                    "FBControlType": "date",
                    "Tooltip": "Far far away, behind the word mountains, far from the countries Vokalia and Consonantia, there live ",
                    "Watermark": null,
                    "Minlength": 1,
                    "PriceUnits": null,
                    "Number_AcceptOnlyInteger": false,
                    "Number_RangeFrom": 0,
                    "Number_RangeTo": 0,
                    "Maxlength": 0,
                    "IsDefaultVisible": true,
                    "IsCalculated": false,
                    "SR_CtAttribute_SortOrder": 2,
                    "SR_CtAttribute_RBIncludeOtherOption": false,
                    "IsTextAlignRight": false,
                    "Include_Time_Stamp": false,
                    "Saved_Include_Time_Stamp": false
                }
            ],
            "UserMVAttributes": [],
            "ApproverAttributes": [],
            "ServiceCatalogList": [],
            "MVApprovarAttributes": [],
            "BaseUrl": "",
            "NewServiceTicket": [],
            "ReferBackLevel": [
                {
                    "Key": "Requestor",
                    "Value": "0"
                }
            ],
            "CurrentLevelApprovers": "",
            "DropDownList ": [],
            "EnableReferBackToPrevApprovers": "true",
            "EnableReferBackToRequestor": "true",
            "UserCommunications": []
        }
    },
    "OutputID": 0,
    "Input": null
}

Status and Error Codes

For more information, see Status and Error Messages.

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