Feature released in SummitAI Service Management (Sierra, Incident Management)
What's New?
Now, the Analysts can also update the Custom Attributes while bulk updating Incidents. Earlier, all other values except Custom Attributes could be updated during bulk update.
On the BULK UPDATE pop-up of the INCIDENT LIST page (Incident > User > Manage Incidents > Select a Tenant in Filter pop-up > Select the multiple Incidents > Click BULK UPDATE under ACTIONS panel), two new sections, General – Custom Attributes and Additional Information – Custom Attributes are added. The Analysts can update the Custom Attributes data using these two new sections in Bulk Update. For more information about bulk updating Incidents, see Viewing and Updating My Workgroup Incidents.
Figure: PROPERTIES pop-up page
Note:
The File attachments and Multivalued Groups are not applicable for Bulk Update.