Versions Compared
| Version | Old Version 1 | New Version 2 |
|---|---|---|
| Changes made by | ||
| Saved on |
Key
- This line was added.
- This line was removed.
- Formatting was changed.
Comment:
Published by Scroll Versions from space WSSM1 and version Denali_SP3
Service Management Help
| Scroll ignore | ||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| ||||||||||||||
The following concepts are available in Service Request Management:
- Service Request Status
- Response Time Vs Resolution Time
- Service Entitlement
- SLA, OLA and UC
- Work Orders SRM
| Scroll ignore | ||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| ||||||||||||||
|