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Service Management Help
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Administrators are the users with special privileges who can configure the SUMMIT Suite as per the organization's requirements. They have access to configure the various options in the application, which are then available to the Analysts and End Users.
You, as an Administrator, can perform the following actions in the Service Request Management module:
- Configure the Service Request Management module, see Configuring Service Request Management Module_SRM
- Configure Custom Fields for Service Request Management, see Configuring Custom Fields
- Configure Classification, see Configuring Classification For Administrator_SR
- Configure Closure Codes, see Configuring Closure Codes For Administrator_SR
- Configure Checklist, see Configuring Checklist_SR
- Configure Resolution Codes, see Configuring Resolution Codes_SRM
- Configure Pending Reasons, see Configuring Pending Reasons For Administrators_SR
- Configure Work Order-Catalog Mapping, see Configuring Work Order- Catalog Mapping
- Configure Impact, see Configuring Impact For Administrator_SR
- Configure Priority, see Configuring Priority_SRM
- Configure Priority Matrix, see Configuring Priority Matrix_SRM
- Configure Workgroup SLA Window, see Configuring Workgroup SLA Window_SRM
- Configure SLA Service Windows, see Configuring SLA Service Windows
- Configure SLA Matrix, see Configuring SLA Matrix
- Configure Urgency, see Configuring Urgency_SRM
- Configure User Types, see Configuring User Types
- Configure Data from Incident Management, see Copying Data from Incident Management
- Configure Information Ticker, see Configuring Information Ticker For Administrator_SR
- Configure Approver Reminder, see Configuring Approver Reminder
- Configure End User SR Details Page, see Configuring End User SR Details Page
- Configure Feedback, see Configuring Feedback_SR
- Configure Catalog Approvers, see Configuring Catalog Approvers
- Configure SR E-mail Notifications, see Configuring SR E-mail Notifications
- Configure SR SMS Notifications, see Configuring SR SMS Notifications
- Configure Recertifications, see Recertifications_SRM
- Configure Feedback Questions, see Configuring Feedback Questions_SRM
- Configure Feedback Questions in Different Languages, see Configuring Feedback Questions in Different Languages
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