Configuring Approver Reminder

When a Service Request (SR) is logged, the SR Approver is notified after a specific period if the SR is not resolved. The period (number of days) after which the reminder is sent to the Approver is configured on the APPROVER REMINDER page.

To configure Approver Reminder:

1. Click Request > Configuration > Approver Reminder Configuration. The APPROVER REMINDER CONFIGURATION page is displayed. The APPROVER REMINDER CONFIGURATION page displays the list of reminder configuration. The following table describes the fields on the APPROVER REMINDER CONFIGURATION page.

2. On the APPROVER REMINDER CONFIGURATION page, click ADD NEW on the ACTIONS panel.
   
   

   
   Figure: APPROVER REMINDER page
   
   
   

3. Select the Tenant and type in the required values in Category, CatalogName, and Days. If you select the Active check box, the Approver Reminder becomes an available option.

ACTIONS

This section explains all the icons on the ACTIONS panel of the APPROVER REMINDER CONFIGURATION page.

SHOW LIST

Click SHOW LIST to display the LIST table showing all the Approver Reminders for the selected Tenant.

• To edit an Approver Reminder configuration, click the Tenant link, edit the fields, and click SUBMIT.