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You can create an SR with the Service Catalog using the following API Request.
To authenticate the below API, see API Authentication and Authorization.
Service Name | HTTP Method |
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SR_LogServiceCatalog | POST |
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{ "ServiceName": "SR_LogServiceCatalog", "objCommonParameters": { "_ProxyDetails": { "AuthType": "APIKEY", "APIKey": "XXXXXXXXXXXXXXXXXXXXXXXXXXX", "OrgID": "1", "ReturnType": "JSON", "ProxyID": 0, "TokenID": "" }, "objSRServiceTicket": { "ServiceCatalogID": 1031, "LogSRForUserMode": false, "ServiceCategoryID": 1, "DelegationMode": false, "WorkGroupID": 17, "DelegateeUserID": 0, "Org_ID": "1", "strCustomAttributes": [ { "Attribute_Type": "TextArea", "Attribute_Value": "Test forServiceCatalog", "Attribute_ID": 1085, "Attribute_Name": "Address" } ], "strMvCustomAttributes": [ { "RowID": "1", "Attribute_Value": 18, "AttributeType": "TEXTBOX", "Attribute_ID": "1075", "Attribute_Name": "Age", "Attribute_Text": 18 } ], "ServiceCategoryName": "Desktop", "ServiceCatalogName": "NoApproval", "JustificationRemarks": "remarks", "NoOfApprovals": 2, "Approver1Name": "Jyothi", "Approver1": "WorkgroupOwnerApproval", "Approver1Id": "9", "Approver2Name": "Megha", "Approver2": "TechnicianSelectable", "Approver2Id": "6", "SupportFunction": "ITTec" } } } |
Request Parameters
Parameter Name | Type | Description | Mandatory | ||||||||||||
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SupportFunction |
| The value is Instance Code. For Example: IT Tec. |
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ServiceCatalogID |
| Unique Identification number of the Service Catalog.
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ServiceCategoryID |
| Unique Identification number of the Service Category. |
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WorkGroupID |
| Unique Identification number of the Workgroup. |
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Org_ID |
| Unique Identification number of an organization. |
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NoOfApprovals |
| Based on NoOfApprovals count user needs to provide approver details. |
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{ "Errors": "", "Message": null, "Output": "", "TokenID": "", "OrgID": 0, "OutputObject": { "CatalogD etails": { "Message":"Successfully saved the service request. Service Request ID: SR2512", "SRId": "2512", "UploadControlUID": [] } } } |
Status and Error Codes
For more information, see Status and Error Messages.
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