Create an SR with Service Catalog

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You can create an SR with the Service Catalog using the following API Request.

To authenticate the below API, see API Authentication and Authorization.

Service Name	HTTP Method
SR_LogServiceCatalog	POST

Sample Request

{
  "ServiceName": "SR_LogServiceCatalog",
  "objCommonParameters": {
    "_ProxyDetails": {
      "AuthType": "APIKEY",
      "APIKey": "XXXXXXXXXXXXXXXXXXXXXXXXXXX",
      "OrgID": "1",
      "ReturnType": "JSON",
      "ProxyID": 0,
      "TokenID": ""
    },
    "objSRServiceTicket": {
      "ServiceCatalogID": 1031,
      "LogSRForUserMode": false,
      "ServiceCategoryID": 1,
      "DelegationMode": false,
      "WorkGroupID": 17,
      "DelegateeUserID": 0,
      "Org_ID": "1",
      "strCustomAttributes": [
        {
          "Attribute_Type": "TextArea",
          "Attribute_Value": "Test forServiceCatalog",
          "Attribute_ID": 1085,
          "Attribute_Name": "Address"
        }
      ],
      "strMvCustomAttributes": [
        {
          "RowID": "1",
          "Attribute_Value": 18,
          "AttributeType": "TEXTBOX",
          "Attribute_ID": "1075",
          "Attribute_Name": "Age",
          "Attribute_Text": 18
        }
      ],
      "ServiceCategoryName": "Desktop",
      "ServiceCatalogName": "NoApproval",
      "JustificationRemarks": "remarks",
      "NoOfApprovals": 2,
      "Approver1Name": "Jyothi",
      "Approver1": "WorkgroupOwnerApproval",
      "Approver1Id": "9",
      "Approver2Name": "Megha",
      "Approver2": "TechnicianSelectable",
      "Approver2Id": "6",
      "SupportFunction": "ITTec"
    }
  }
}

Request Parameters

Parameter Name	Type	Description	Mandatory
SupportFunction	STRING	The value is Instance Code. For Example: IT Tec.	TRUE
ServiceCatalogID	NUMBER	Unique Identification number of the Service Catalog. If the Service Catalog has mandatory Custom Attributes, the strCustomAttributes parameter is mandatory: If the Service Catalog has mandatory multivalued custom attributes, the strMvCustomAttributes is mandatory.	TRUE
ServiceCategoryID	NUMBER	Unique Identification number of the Service Category.	TRUE
WorkGroupID	NUMBER	Unique Identification number of the Workgroup.	TRUE
Org_ID	STRING	Unique Identification number of an organization.	TRUE
NoOfApprovals	NUMBER	Based on NoOfApprovals count user needs to provide approver details.	TRUE

Sample Response

{
    "Errors": "",
    "Message": null,
    "Output": "",
    "TokenID": "",
    "OrgID": 0,
    "OutputObject": {
        "CatalogD etails": {
            "Message":"Successfully	saved the service request. Service Request ID: SR2512",
            "SRId": "2512",
            "UploadControlUID": []
        }
    }
}

Status and Error Codes

For more information, see Status and Error Messages.

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