Create SR with Approvals

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You can create SRs along with the Approval using the following API Request.

To authenticate the below API, see API Authentication and Authorization.

Service Name	HTTP Method
SR_LogServiceCatalog_Workflow	POST

Sample Request

{
    "ServiceName": "SR_LogServiceCatalog_Workflow",
    "objCommonParameters": {
        "_ProxyDetails": {
            "AuthType": "APIKEY",
            "APIKey": "XXXXXXXXXXXXXXXXX",
            "ProxyID": 0,
            "TokenID": "",
            "OrgID": "1",
            "ReturnType": "JSON"
        },
        "objSRServiceTicket": {
            "LogSRForUserMode": false,
            "Org_ID": "1",
            "DelegationMode": false,
            "DelegateeUserID": 0,
            "ServiceCatalogID": 1009,
            "FirstLevelNotificationIDs": "",
            "WorkflowID": "1226",
            "HasCompleteApprovalFlow": "true",
            "ServiceCategoryName": "Desktop",
            "SupportFunction": "IT Tec",
            "ServiceCategoryID": 1,
            "ServiceCatalogName": "Multi approver",
            "WorkGroupID": 1,
            "Source": "web",
            "JustificationRemarks": "When adding a new user to the company",
            "strCustomAttributes": "\"[{\\\"Attribute_Type\\\":\\\"DropdownList\\\",\\\"Attribute_Value\\\":\\\"1509\\\",\\\"Attribute_ID\\\": 3889,\\\"Attribute_Name\\\":\\\"BuildingLocation\\\"},{\\\"Attribute_Type\\\":\\\"DropdownList\\\",",
            "\\\"Attribute_ID\\\":3890,\\\"Attribute_Name\\\":\\\"Project\\\",\\\"Attribute_Value\\\":\\\"12\\\"}]\"",
            "ListSRApprovals": [
                {
                    "NotificationIDs": null,
                    "CurrentApprover": false,
                    "ApproverID": "15",
                    "WorkflowActivityID": 2085,
                    "ApprovalLevel": "1",
                    "AllApprover": "15",
                    "LevelName": "Approver1ID",
                    "ApproverRole": "User Selectable"
                },
                {
                    "NotificationIDs": null,
                    "CurrentApprover": false,
                    "ApproverID": "0",
                    "WorkflowActivityID": 2086,
                    "ApprovalLevel": "2",
                    "AllApprover": "9,11",
                    "LevelName": "Approver2ID",
                    "ApproverRole": "Test User 1 Group Approval"
                },
                {
                    "NotificationIDs": "",
                    "CurrentApprover": false,
                    "ApproverID": "0",
                    "WorkflowActivityID": 2087,
                    "ApprovalLevel": "3",
                    "AllApprover": "11,8,4,15,3,1045,1120,1145,1075,9,11",
                    "LevelName": "Approver3ID",
                    "ApproverRole": "Workgroup Approval"
                }
            ],
            "NoOfApprovals": 3
        }
    }
}

Request Parameters

Parameter Name	Type	Description	Mandatory
LogSRForUserMode	BOOLEAN	Is the SR logged for a user? The value must always be true.	FALSE
Org_ID	INTEGER	Unique Identification number of the Organization.	FALSE
DelegationMode	BOOLEAN	Is the delegation enabled?	FALSE
DelegateeUserID	INTEGER	Unique Identification number of the user who is delegated with. DelegateeUserID is a mandatory parameter if the DelegationMode parameter value is true.	FALSE
ServiceCatalogID	STRING	Unique Identification number of the Service Catalog.	FALSE
FirstLevelNotificationIDs	STRING	Notification IDs of the first level Approvals.	FALSE
WorkflowID	INTEGER	Unique Identification number of the Workflow.	TRUE
HasCompleteApprovalFlow	STRING	Is the Request has complete Approval workflow? The value must be true.	FALSE
ServiceCategoryName	STRING	Name of the Service Category.	FALSE
SupportFunction	STRING	Name of the Instance. For Example: Info	TRUE
ServiceCategoryID	STRING	Unique Identification number of the Service Category.	FALSE
ServiceCatalogName	STRING	Name of the Service Catalog.	FALSE
WorkGroupID	STRING	Unique Identification number of the Work Group.	FALSE
Source	STRING	Name of the Source.	FALSE
JustificationRemarks	STRING	Specify the Remarks.	FALSE
strCustomAttributes	STRING	Custom Attributes of the SR.	FALSE
ListSRApprovals	STRING	Details of the Approvals.	TRUE
NoOfApprovals	STRING	Number of Approvals that are specified in the ListSRApprovals.	TRUE

Sample Response

{
    "Errors": "",
    "Message": null,
    "Output": "",
    "TokenID": "",
    "OrgID": 0,
    "OutputObject": {
        "CatalogDet ails": {
            "Message": "Successfully saved the service request. Service Request ID: SR3489",
            "SRId": "3489",
            "UploadControlUID": []
        }
    }
}

Status and Error Codes

For more information, see Status and Error Messages.

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