| Previous Versions: << Sierra << Sierra HF01 << Sierra SP1 << Sierra SP1 HF01 << Sierra SP1 HF02 << Sierra SP1 HF03 << Denali << Denali HF01 << Denali HF02 << Denali HF03 << Denali SP1 << Denali SP1 HF01 << Tahoe << Tahoe SP1
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What's New? | Customer Fixed Issues and Known Issues | Prerequisites | Installation, Configuration, and Upgrade |
On this page:
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Installation, Configuration, and Upgrade
The following sections provide information related to installation, configuration, and upgrade of the SummitAI application:
- Important Notes About v4.1.4 Setup and Installation
- Patch Update for .NET Framework
- Security Best Practices for SummitAI Application Deployment
- SummitAI Upgrade Steps
- Installing PsExec Tool
- Post Installation Steps
- Oracle and IBM Client Configuration
- Online Help Upgrade
- BI Reports
- Maximum File Size for Attachments
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Points to be Noted During v4.1.4 Installation
- While installing the v4.1.4 Web setup on the SummitAI Server, ensure to install English OS and English supported DB only. Furthermore, the SummitAI Proxy Data Collector service needs to be installed on the English OS Server.
- The Web URL created on English OS Server can be accessed through the Client Machines, which have another language OS, such as English, Chinese, Japanese, and so on. This enables the end users to use the Web URL created in the English OS Server and access SummitAI Suite applications for inputting data in different languages.
- The SUMMIT Proxy can be installed on the Client Servers, which has other language OS, such as English, Chinese, Japanese, and so on.
Double-Byte Character Support for SummitAI IT Management Suite
To enable multi-language support for SummitAI IT Management Suite, a basic support for double-byte characters is activated. Now, the application accepts the inputs in any of the language it is typed in and stores it in the same language in the database tables. Whenever required, the data is retrieved and displayed in the respective languages on the GUI.
In the v4.1.4 release, the SummitAI application Graphical User Interface (GUI) is displayed in English. However, the end users can enter the input data or text in any of the languages, such as English, Chinese, Japanese, and so on in the text editable fields.
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In v4.1.4 release, entering text in the E-mail Address and Password fields are supported only in English language. Hence, it is highly recommended to enter the data in the E-mail Address and Password fields on any of the pages for the application in English language only. While logging into the application or configuring the user details, or in any other pages within the application, wherever there is a need to enter the e-mail address and password details, ensure to enter the text in English language. If you enter the details in any other language, the Application throws an error. |
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For .NET Framework 3.5 software, Microsoft has released a patch. It is recommended to apply the .NET Framework 3.5 Service Pack 1 (MS KB 958481, 958483, 958484 patches) after the successful installation of v4.1.4 SummitAI IT Management Suite setup on the SummitAI Server. This helps to avoid occurring of unforeseen errors in the application. You can download the patch from the http://support.microsoft.com/kb/959209 link.
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After the successful deployment of the patches mentioned above, please restart the IIS on SummitAI Server. |
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To upgrade the database of the SummitAI Suite from the prior version v4.1.4 hotfix to Denali SP1, do the following:
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All old configuration of the Auto Problem Record creation will be deleted when you upgrade from pre-Denali SP1 to Denali SP1 or a later release. Hence, the Administrator needs to do configurations based on CONDITION and TARGET fields again. For more information, see Configuring Auto Create Problem Records. |
- Assumptions
- Scripting
- Pre Upgrade Steps
- Database Upgrade from v4.1.4 Hotfix To v5.7SP5
- Database Upgrade from v5.7SP5 to ALPS
- Database Upgrade from ALPS to ALPS SP1
- Database Upgrade from ALPS SP1 to SIERRA
- Database Upgrade from SIERRA to SIERRA HF01
- Database Upgrade from SIERRA HF01 to SIERRA SP1 HF01
- Database Upgrade from SIERRA SP1 HF01 to Denali
- Database Upgrade from Denali to Denali SP1
- Database Upgrade from Denali SP1 to Denali SP3
- Database Upgrade from Denali SP3 to Tahoe
- Database Upgrade from Tahoe to Tahoe SP1
- Database Upgrade from Tahoe SP1 to Tahoe SP3
- Database Upgrade from Tahoe SP3 to Tahoe SP3 HF01
- Database Upgrade in BI Report and Global Search
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Before executing the database upgrade scripts, it is assumed that you have successfully installed the SummitAI Suite base version 4.1.4 hotfix or above.
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There is no impact to the JavaScript codes written using the Scripting functionality when the SummitAI application is upgraded to a later version. However, if there are changes on the Application interface in the later version where the fields referred in the JavaScript code are modified (fields removed, data type changed, etc.), there will be an impact on such JavaScript codes. Such JavaScript codes need to be validated and modified (as required).
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Before you start with the database upgrade of SummitAI, we recommend that you perform the following:
- On the SummitAI Database Server, open the Microsoft SQL Server Management Studio tool. Connect to the SummitAI database Instance. Take the backup of the complete SummitAI database.
- On the SummitAI Server, ensure that you take a backup of the folders where the attachment files are saved. In general, the attachment files are saved in the application root directory.
Application Root Directory: \\SummitWeb\<databasename>-ModuleCode-Attachments.
Example of the Attachment Files folder name is ‘summitDB-im-attachments’, where summitDB is the database name, im is the module code for Incident Management and attachments is the folder name.
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To perform the database upgrade from v4.1.4 hotfix to v5.7 SP5, do the following:
Schema Version | Upgrade Script | Upgraded Schema Version |
V4.1.4 HF | Please download the scripts from below path which having the | v5.7 SP5 B005 |
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To perform the database upgrade from v5.7SP5 to ALPS, do the following:
Schema Version | Upgrade Script | Upgraded Schema Version |
v5.7 SP5 | 1.Summitupgrade_v5.7SP5_B005_02Jan2019_to_ALPS_01Apr2019.sql | ALPS |
All the upgrade script files are available along with SummitAI installer files.
Upgrade Folder Path: <Summit installer CD>\Summit<version no>\UpgradeScripts\
Example: ..\\Summitv5.7 SP1UpgradeScripts\
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To perform the database upgrade from ALPS to ALPS SP1, do the following:
Schema Version | Upgrade Script | Upgraded Schema Version |
ALPS | 2.Summitupgrade_ALPS_01Apr2019_to_ALPS_SP1_B006_4thJune2019.sql | ALPS SP1 |
All the upgrade script files are available along with SummitAI installer files.
Upgrade Folder Path: <Summit installer CD>\Summit<version no>\UpgradeScripts\
Example: ..\\Summitv5.7 SP1UpgradeScripts\
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To perform the database upgrade from ALPS SP1 to SIERRA, do the following:
Schema Version | Upgrade Script | Upgraded Schema Version |
ALPS SP1 | 3.Summitupgrade_ALPS_SP1_B006_4thJune2019_to_SIERRA_26thAug2019.sql | SIERRA |
All the upgrade script files are available along with SummitAI installer files.
Upgrade Folder Path: <Summit installer CD>\Summit<version no>\UpgradeScripts\
Example: ..\\Summitv5.7 SP5UpgradeScripts\
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To perform the database upgrade from SIERRA to SIERRA HF01, do the following:
Schema Version | Upgrade Script | Upgraded Schema Version |
SIERRA | 4.Summitupgrade_SIERRA_26thAug2019_SIERRA_HF01_B002_11thOct2019.sql | SIERRA HF01 |
All the upgrade script files are available along with SummitAI installer files.
Upgrade Folder Path: <Summit installer CD>\Summit<version no>\UpgradeScripts\
Example: ..\\SummitAIALPSUpgradeScripts\
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Database Upgrade from SIERRA HF01 to SIERRA SP1 HF01
To perform the database upgrade from SIERRA HF01 to SIERRA SP1 HF01, do the following:
Schema Version | Upgrade Script | Upgraded Schema Version |
SIERRA HF01 | 5.Summitupgrade_SIERRA_HF01_B002_to_SIERRA_SP1_HF01_B008_10thDec2019.sql | SIERRA SP1 HF01 |
All the upgrade script files are available along with SummitAI installer files.
Upgrade Folder Path: <Summit installer CD>\Summit<version no>\UpgradeScripts\
Example: ..\\SummitvALPSUpgradeScripts\
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To perform the database upgrade from SIERRA SP1 HF01 to Denali, do the following:
Schema Version | Upgrade Script | Upgraded Schema Version |
SIERRA SP1 HF01 | 6.Summitupgrade_SIERRA_SP1_HF01_B008_10thDec2019_to_DENALI_B025_8thApr2020.sql | DENALI |
All the upgrade script files are available along with SummitAI installer files.
Upgrade Folder Path: <Summit installer CD>\Summit<version no>\UpgradeScripts\
Example: ..\\SummitAISIERRAUpgradeScripts\
AnchorDatabase Upgrade from Denali to Denali SP1 Database Upgrade from Denali to Denali SP1
Database Upgrade from Denali to Denali SP1
Database Upgrade from Denali to Denali SP1 | |
Database Upgrade from Denali to Denali SP1 |
To perform the database upgrade from Denali to Denali SP1, do the following:
Schema Version | Upgrade Script | Upgraded Schema Version |
DENALI | 7.Summitupgrade_DENALI_B025_8thApr2020_to_DENALI_SP1_20thJul2020.sql Note:
| DENALI SP1 |
All the upgrade script files are available along with SummitAI installer files.
Upgrade Folder Path: <Summit installer CD>\Summit<version no>\UpgradeScripts\
Example: ..\\SummitAISIERRAUpgradeScripts\
AnchorDatabase Upgrade from Denali SP1 to Denali SP3 Database Upgrade from Denali SP1 to Denali SP3
Database Upgrade from Denali SP1 to Denali SP3
Database Upgrade from Denali SP1 to Denali SP3 | |
Database Upgrade from Denali SP1 to Denali SP3 |
To perform the database upgrade from Denali SP1 to Denali SP3, do the following:
Schema Version | Upgrade Script | Upgraded Schema Version |
DENALI SP1 | 8.Summitupgrade_DENALI_SP1_20thJul2020_to_DENALI_SP3_12thJan2021.sql Note:
The above upgrade step is applicable only for the SummitAI application instances that are not enabled for GDPR. These steps are already available in the migration tool for the SummitAI application instances, which are enabled for GDPR. | DENALI SP3 |
All the upgrade script files are available along with SummitAI installer files.
Upgrade Folder Path: <Summit installer CD>\Summit<version no>\UpgradeScripts\
Example: ..\\SummitAISIERRAUpgradeScripts\
AnchorDatabase Upgrade from Denali SP3 to Tahoe Database Upgrade from Denali SP3 to Tahoe
Database Upgrade from Denali SP3 to Tahoe
Database Upgrade from Denali SP3 to Tahoe | |
Database Upgrade from Denali SP3 to Tahoe |
To perform the database upgrade from Denali SP3 to Tahoe, do the following:
Schema Version | Upgrade Script | Upgraded Schema Version |
DENALI SP3 | 9.Summitupgrade_DENALI_SP3_12thJan2020_to_Tahoe_27thApr2021.sql Note:
| Tahoe |
All the upgrade script files are available along with SummitAI installer files.
Upgrade Folder Path: <Summit installer CD>\Summit<version no>\UpgradeScripts\
Example: ..\\SummitAISIERRAUpgradeScripts\
AnchorDatabase Upgrade from Tahoe to Tahoe SP1 Database Upgrade from Tahoe to Tahoe SP1
Database Upgrade from Tahoe to Tahoe SP1
Database Upgrade from Tahoe to Tahoe SP1 | |
Database Upgrade from Tahoe to Tahoe SP1 |
To perform the database upgrade from Tahoe to Tahoe SP1, do the following:
Schema Version | Upgrade Script | Upgraded Schema Version |
TAHOE | 10.Summitupgrade_TAHOE_27thAprl_2020_to_TAHOE_SP1_1stOct2021 Note:
| TAHOE SP1 |
All the upgrade script files are available along with SummitAI installer files.
Upgrade Folder Path: <Summit installer CD>\Summit<version no>\UpgradeScripts\
Example: ..\\SummitAISIERRAUpgradeScripts\
AnchorDatabase Upgrade from Tahoe SP1 to Tahoe SP3 Database Upgrade from Tahoe SP1 to Tahoe SP3
Database Upgrade from Tahoe SP1 to Tahoe SP3
Database Upgrade from Tahoe SP1 to Tahoe SP3 | |
Database Upgrade from Tahoe SP1 to Tahoe SP3 |
To perform the database upgrade from Tahoe SP1 to Tahoe SP3, do the following:
Schema Version | Upgrade Script | Upgraded Schema Version |
Tahoe SP1 | 11.Summitupgrade_TAHOE_SP1_1stOct2021_to_TAHOE_SP3_1stMar2022 Note:
| TAHOE SP3 |
All the upgrade script files are available along with SummitAI installer files.
Upgrade Folder Path: <Summit installer CD>\Summit<version no>\UpgradeScripts\
Example: ..\\SummitAISIERRAUpgradeScripts\
AnchorDatabase Upgrade from Tahoe SP3 to Tahoe SP3 HF01 Database Upgrade from Tahoe SP3 to Tahoe SP3 HF01
Database Upgrade from Tahoe SP3 to Tahoe SP3 HF01
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Database Upgrade from Tahoe SP3 to Tahoe SP3 HF01 |
To perform the database upgrade from Tahoe SP3 to Tahoe SP3 HF01, do the following:
Schema Version | Upgrade Script | Upgraded Schema Version |
Tahoe SP3 | 12.Summitupgrade_TAHOE_SP3_1stMar2022_to_TAHOE_SP3_HF01_B017_23rdApr2022 Note:
| TAHOE SP3 HF01 |
All the upgrade script files are available along with SummitAI installer files.
Upgrade Folder Path: <Summit installer CD>\Summit<version no>\UpgradeScripts\
Example: ..\\SummitAISIERRAUpgradeScripts\
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To perform the database upgrade in BI Report and Global Search script, do the following:
Schema Version | Upgrade Script | Upgraded Schema Version |
BI-Report and Global Search | 13.SummitMigrationscripts_enable_BIReport_GlobalSearch
SummitAI Global Search (Mandatory)
Note:
WithGDPR_Enablescripts 01. DN_Enable_GDPRChanges.sql Run this script in case GDPR is enabled for the client Enable BI Reports (Denali SP1) 01.EnableBI_Reports script Note: For installing BI Reports (Denali SP1), please contact SummitAI Support and Implementation team. It is a one-time script that once executed does not require execution for every upgrade. | TAHOE SP3 HF01 |
All the upgrade script files are available along with SummitAI installer files.
Upgrade Folder Path: <Summit installer CD>\Summit<version no>\UpgradeScripts\
Example: ..\\Summitv5.4UpgradeScripts\
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SummitAI uses Microsoft PsExec tool to perform the following activities:
- SummitAI IT Operations Management: MS Exchange Monitoring
- Asset Management: Remote Software Delivery
- Incident Management: Service Assist
Ensure to install the PsExec tool on the SummitAI Server, if it does not already exist.
Download link: http://technet.microsoft.com/en-us/sysinternals/bb897553
Place the downloaded psexec.exe file under the following SummitAI installer folder:
..\\Bin\TOOLS\PS\psexec.exe
Example: c:\Inetpub\wwwroot\SummitWeb\Bin\TOOLS\PS\psexec.exe
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Post installation of the SummitAI application setup, Izenda API Physical Path manually configured to the proper path. Physical Path: <Installation Directory>\API\Izenda7\
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The APIs for the various modules, Incident, IT Operations, Asset, and BI Reports (Sierra) are part of the SummitAI Application setup. |
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The Oracle and IBM client configurations are done to monitor the Oracle and IBM databases, respectively.
Oracle Client Configuration
To configure Oracle client, perform the following:
- Open the URL http://www.oracle.com/technetwork/database/windows/downloads/utilsoft-087491.html. Alternatively, you can open the URL http://symphonysummit.blob.core.windows.net/customer-build/ODAC1120320Xcopy_32bit.zip.
- Download the ODAC component ODAC1120320Xcopy_32bit.zip.
- Extract the .zip folder to the <<drive>>:\extracted folder.
- Run the command, cd “C:\ SummitAI \ODAC1120320Xcopy_32bit”, to change directory to the extracted folder, cd <<drive>>:\extracted folder.
- Run the command, install.bat odp.net20 c:\oracle\11.2\odac odac11, to install Oracle Data Access Components.
- Add the following paths of the installed ODAC components in the Environment Variables of the system:
- C:\oracle\11.2\odac
- C:\oracle\11.2\odac\bin
To add these paths in the Environment Variables, perform the following:
- Click Start, right-click Computer, and then click Properties.
- On the left side of the Control Panel, click Advanced system settings. The System Properties pop-up page is displayed.
- On the System Properties pop-up page, click the Environment Variables button under the Advanced tab. The Environment Variables pop-up page is displayed.
- On the Environment Variables pop-up page, in the System variable section, double-click the variable, Path, to edit it.
- On the Edit System Variable pop-up page, in the Variable value field, add the text, C:\oracle\11.2\odac;C:\oracle\11.2\odac\bin, at the beginning of the existing text, and then click OK.
- Restart your system.
IBM Client Configuration
To configure the IBM client, perform the following steps:
- Open the URL http://www-01.ibm.com/support/docview.wss?rs=4020&uid=swg21385217. Alternatively, you can open the URL https://symphonysummit.blob.core.windows.net/prerequisites/ibm_data_server_client_winx64_v11.1.zip.
- On the following page, click IBM Data Server Client.
- In the IBM Data Server Client section, select IBM Data Server Client (Windows AMD64 and Intel EM64T) option, and then click Continue.
- Fill in the required details, and then click I confirm.
- The .exe file is downloaded. You can install the file to connect to the IBM Database Server.
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While upgrading from earlier version of SUMMIT to v5.7 SP1 HF01, perform the following steps for Online Help configuration:
Delete the existing Online Help folder (~/Webfiles/OnlineHelp) and add new Online Help folder from 5.7 SP1 HF01 upgrade files.
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While upgrading from earlier version of SummitAI to v5.7 SP1 HF01, perform the following steps for BI report configuration:
- Add the below tag in web.config file and remove the Izenda.config file from (~/Webfiles/) <add key="Izenda:LicenseKey" value="T370 Symphony Summit +DASH +MAPS +LANG +FORMS +VISION+FUSION|Enterprise|6.8|09/30/2016|0|0|0|M|YG6YSZE"/>
- Delete the existing Reporting folder(~/Webfiles/Reporting) and add new Reporting folder from 5.7 SP1 HF01 upgrade files
- Update the SMTP configuration details in web.config instead of izenda.config
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The default maximum file attachment size is 4 MB. This value can be configured using the following keys in the web.config file:
<add key="All:MaxAttachmentSize" value="4" />
However, it is recommended to keep the maximum file size limit to 8 MB for best system performance.
Reference Documents
SummitAI IT Management Suite document library comprises the following list of documents:
- SummitAI Service Management Online Help (Denali SP1)
- SummitAI Asset Management Online Help (Denali SP1)
- SummitAI IT Operations Management Online Help (Denali SP1)
- SummitAI Platform Online Help (Denali SP1)
- SummitAI Procurement Online Help (Denali SP1)
- SummitAI Installation Guide (Denali SP1)
- SummitAI Proxy Agent Installation Guide (Denali SP1)
- SummitAI IT Operations Management Monitoring Parameters List (Denali SP1)
For all other documents, please contact the SummitAI Support Team.
Support
If you need any technical assistance from the SummitAI Support Team, contact at:
https://support.symphonysummit.com/ore-mail to summitsupport@symphonysummit.com.
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