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SummitAI Service Management Help

url

http://summitconfluence.symphonysummit.com:8090/display/PD/Service+Management
Contents
Release Management
Release Record
Analysts
Creating Release Records
Viewing List of Release Records
Approving Release Records
Administrators
Configuring Checklist
Configuring Impact
Configuring Priority
Configuring Risk
Configuring Priority Matrix
Configuring Urgency
Configuring System Impact
Configuring User Impact
Configuring Additional Approver

Who are Additional Approvers?

You can configure an Additional Approver for a particular Tenant. The Release Record(s) created under that Tenant will have Additional Approver stage in the Release Record workflow. If an additional approver is configured in the flow, the Release Record(s) will be directed to the Approver after it is Authorized. Only one Additional Approver can be configured for a Tenant.

To configure an Additional Approver:

  1. Select Release > Configuration > Additional Approver. The ADDITIONAL APPROVER page is displayed.
  2. Select a Tenant, specify Approver name, and enable Active check box if you want to make this configuration active.
  3. Click SUBMIT. An Additional Approver is configured.

    ADDITIONAL APPROVER
    Figure: ADDITIONAL APPROVER
Note
titleNote:

For the selected Tenant, the existing Approver configuration will be overridden with the new Approver configuration.

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truenoneRelease Noteshttp://summitconfluence.symphonysummit.com:8090/display/PD/SUMMIT+Release+NotestruenoneInstallation Guide http://summitconfluence.symphonysummit.com:8090/display/PD/Installation+GuidetruenoneOther Documents http://summitconfluence.symphonysummit.com:8090/display/PD/Other+Documents1

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