SummitAI Service Management Help
You can add and modify the Priority Matrix for the combination of Risk, Priority and Urgency selected.
To configure Priority Matrix:
- Select Release > Configuration > Priority Matrix.
- On the PRIORITY MATRIX page, click the ADD NEW icon on the ACTIONS panel.
- Select the Tenant and type in the new Priority Matrix details. For information about the fields on the PRIORITY MATRIX page, see Field Description.
- Click SUBMIT. A new Priority Matrix is configured.
Figure: PRIORITY MATRIX page
Field Description
The following table describes the fields on the PRIORITY MATRIX page:
Field | Description |
|---|---|
DETAILS | |
Urgency | Select an Urgency value from the list. |
Risk | Select a Risk value from the list. |
Priority | Select a Priority value from the list. |
Active | Indicates the status of the Priority Matrix.
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ACTIONS
This section explains all the icons displayed on the ACTIONS panel of the PRIORITY MATRIX page:
SHOW LIST
Click SHOW LIST to display the LIST table showing all the Priority Matrixes configured in the SUMMIT application for the selected Tenant.
Figure: PRIORITY MATRIX page: List of priority matrix values
- To edit a Priority Matrix value, click the Priority. Make appropriate changes and click SUBMIT.
- To display the inactive Priority Matrix values, click the Include Inactive check box.
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When the Priority Matrix values are displayed under the LIST table, the ADD NEW action is displayed on the ACTIONS panel. Click ADD NEW to configure a new Priority Matrix value. |
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