SummitAI Service Management Help
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What is an Impact?
Impact is the measure of the effect of a Problem Record (PR) on business processes. You can add and modify Impact details for a PR.
To configure Impact values:
- Select Problem > Configuration > Impact.
- On the IMPACT page, click ADD NEW on the ACTIONS panel.
- Select the Tenant and type in the new Impact details. For information about the fields on the IMPACT page, see Field Description.
- Click SUBMIT. A new Impact value is configured.
Figure: IMPACT page
Field Description
The following table describes the fields on the IMPACT page:
Field | Description |
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DETAILS | |
Impact Name | Type in a name for the Impact. |
Sort Order | Type in the order number in which the Impacts need to be listed in the Impact list. |
Default | Select this check box to display the Impact as a default selection. |
Active | Indicates the status set for an Impact.
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ACTIONS
This section explains all the icons displayed on the ACTIONS panel of the IMPACT page.
SHOW LIST
Click SHOW LIST to display the LIST showing all the configured Impact values for the selected Tenant.
Figure: IMPACT page: List of Impact values
- To edit an Impact value, select the Impact Name. Make appropriate changes and click SUBMIT.
- To display the inactive Impact values, click the Include Inactive check box.
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When the configured Impact values are displayed under the LIST table, the ADD NEW action is displayed on the ACTIONS panel. Click ADD NEW to configure a new Impact value. |
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