Viewing List of Problem Records

Owned by Former user (Deleted)
Last updated: Apr 23, 2024 by Mayuresh Balaji Kamble (Unlicensed)Version comment
2 min read

SummitAI Service Management Help

 Problem Management

Problem Management

You (Analysts, Problem Managers) can view the list of Problem Records (PRs) and view or modify a particular PR.

To view or update Problem Records:

  1. Select Problem > User > Problem Record List.
  2. On the PROBLEM RECORD LIST page, a list of all the PRs is displayed.
    • You can view the PRs in the Tile view or Tabular view.
    • You can search for the PRs using the Filters icon on the ACTIONS panel (see: Filters).

PROBLEM RECORD LIST page (Tile view)
Figure: PROBLEM RECORD LIST page (Tile view)


Figure: PROBLEM RECORD LIST page (Tabular view)

3. Select the PR number of the PR you want to view or update. The PROBLEM RECORD ID page is displayed. For information about the fields and icons on the PROBLEM RECORD ID page, see Creating Problem Records (PRs).

ACTIONS

This section explains all the icons displayed on the ACTIONS panel of the PROBLEM RECORD LIST page.

Filters

Click the Filters icon to specify a particular filter criteria to display the PRs. On clicking the Filters icon, the FILTERS pop-up page is displayed. Select the Tenant, Workgroup (Workgroup), status (Status), Analyst (Executive), Problem ID, and Log Time. Click SUBMIT. The list of PRs as per the specified filter criteria is displayed.

FILTERS pop-up page
Figure: FILTERS pop-up page


CONFIGURE COLUMNS

Click CONFIGURE COLUMNS to customize the columns on the page, see: Personalizing Pages.