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2

On the Network Interface Details pop-up page, you can view the details of the monitored Interfaces.

To view Network Interface details:

  1. On the Network Device Details pop-up page (see, Viewing Network Device Details), select the INTERFACE tab.
  2. Under the INTERFACE tab, click the Interface hyperlink.
  3. The Interface Details pop-up page is displayed. For more information about the fields on the Interface Details pop-up page, see Field Description.

    INTERFACE DETAILS pop-up page
    Figure: Interface Details pop-up page

Anchor
Field Description
Field Description
Field Description

This section describes the fields on the Interface Details pop-up page.

Expand
titleDETAILS

Under the DETAILS tab, you can view the Status, Current Availability, Link details, and Event Trends of the selected Interface.

DETAILS tab
Figure: DETAILS tab 

The following table describes the fields under the DETAILS tab.

Field

Description

Status

Displays the status details of the Interface.

Interface Capacity (in Kbps)

Displays the Capacity of the Interface.

Device IP

Displays the Device IP

Top 5 Downtime Details

Displays the top five downtime details of the Interface. In this section, you can view the downtime, uptime, and duration.

Current Availability

Displays the Current Availability graph of the Interface. You can view the current up and down percentage.

DETAILS

Displays the Interface details.

Department

Displays the Department name.

Interface Capacity

Displays the Interface capacity.

Source Interface IP

Displays the Interface IP of the Source.

Destination Interface IP

Displays the interface IP of the Destination.

Source Description

Displays the Source description.

Destination Description

Displays the Destination description.

Source Interface

Displays the Interface of the Source.

Destination Interface

Displays the Interface of the Destination.

Source Ifindex

Displays the Ifindex of the Source.

Destination Ifindex

Displays the Ifindex of the Destination.

Source Port Speed

Displays the Port Speed of the Source.

Destination Port Speed

Displays the Port Speed of the Destination.

Source Port Status (Operational)

Displays the Operational Port Status of the Source.

Destination Port Status (Operational)

Displays the Operational Port Status of the Destination.

Service Entitlement

Displays the Service Entitlement.

Expand
titleUTILIZATION

Under the UTILIZATION tab, you can view the In and Out Interface Utilization percentage, the graph of Current Interface Utilization for the selected Interface. Event Trends of the selected Interface for the current day, week, six month, and a year are displayed. You can also configure the Utilization Threshold values for the Interface.

UTILIZATION tab
Figure: UTILIZATION tab 

The following table describes the fields under the UTILIZATION tab:

Field

Description

Utilization (in)

Displays the Interface data utilization inflow in kb for the current day, last seven days, last month, and last six months.

Utilization (out)

Displays the Interface data utilization outflow in kb for the current day, last seven days, last month and last six months.

Current Interface Utilization

Displays the current Interface utilization for the selected Interface. You can mouse over on the graph to view the band width and time

CONFIGURE THRESHOLD PARAMETER

Interface Utilization

Click the Interface utilization hyperlink to view the Interface utilization graph for the selected time period. You can view the Interface utilization for daily,daily detail,weekly, and monthly.

INTERFACE UTILIZATION graph
Figure: INTERFACE UTILIZATION graph 

Interface Capacity

Displays the Interface capacity.

10000 Kbps

Displays the percentage of Interface Capacity.

Utilization

Displays the Utilization of the Interface.

Threshold High (%)

Type in the High Threshold Value for the Interface.

Threshold Medium (%)

Type in the Medium Threshold Value for the Interface.

Threshold Low(%)

Type in the Low Threshold Value for the Interface.

Expand
titleERRORS

Under the ERRORS tab, you can view the summary of Interface Error details.

ERRORS tab
Figure: ERRORS tab 

The following table describes the fields under the ERRORS tab:

Field

Description

Collisions

Displays the number of Collisions occurred during data transfer.

CRC Errors

Displays the number of CRC Errors occurred during data transfer

Input Errors

Displays the number of Input Errors occurred during data transfer

Output Errors

Displays the number of Output Errors occurred during data transfer.

Current Link Errors

Displays the current Link Errors for the selected Link.

Last Monitored

Displays the last monitored date and time.

Threshold Configuration

Interface Errors

Displays the Interface error.

Total

Displays the total number of errors occurred with respect to the specific Interface.

Threshold High (Count)

Type in the High Threshold Value.

Threshold Medium (Count)

Type in the Medium Threshold Value.

Threshold Low (Count)

Type in the Low Threshold Value.

Expand
titleRELATIONSHIP

Under the RELATIONSHIP tab, you can to view the associated Incidents, Service Requests, Change Records, CIs, Problem Records, and Knowledge Records for the selected Interface.

RELATIONSHIP tab
Figure: RELATIONSHIP tab

Expand
titleEVENTS LIST

Under the EVENT LIST tab, you can view the list of Events logged for the Link. You can filter the Event list based on the selected Event Status and Category. You can view Critical, Warning, Alert, and Information Events.


EVENTS LIST tab
Figure: EVENTS LIST tab 

The following table describes the fields under the EVENT LIST tab:

Field

Description

FILTERS

Event Status

Lists the Event status. Select an Event status to filter and display the Event list.

Category

Lists the categories. Select a category to filter and display the Event list.

EVENT LIST

Critical

You can view the list of Critical Events logged for the Interface.

Warning

You can view the list of Warning Events logged  for the Interface.

Alert

You can view the list of Alert Events logged for the Interface.

Information

You can view the list of Information Events logged for the Interface.

Serial Number

Displays the serial number.

Event ID

Displays the Event Identification Number. Click the hyperlink to view the Event details. For more information about the fields on Event ID pop-up page, see Event List Report.

Category

Displays the category of the Event.

Status

Displays the status of the Event.

Message

Displays the message configured for the device.

SOP icon

The  icon is displayed if a SOP template is mapped to the device. Click the icon to view the SOP template. For more information, see Mapping Standard Operating Procedures.

Error

Displays the occurred error in the device.

Acknowledged

Displays the Event acknowledged status.

Created Date

Displays the date the Event was created.

Incident ID

Displays the Incident ID for the Event. Click the hyperlink to view the Incident details.

INCIDENT SUMMARY pop-up page
Figure: INCIDENT SUMMARY pop-up page 

Note
titleNote:

The tabs are displayed based on the configured Service Entitlements for the device.

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