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The Reports & Dashboard widgets help to analyze and track the performance of Digital Agent. Users can analyzethe various metrics for performance assessment of Digital Agent as well as the Live Agent Transfer (LAT).
Figure: Reporting and Dashboard screen
Dashboard Widgets
Dashboard widgets display data about the conversations between Digital Agent and end users, users, sessions, Live Agent Transfer, and overall performance. These widgets help in monitoring and analyzing the efficacy of Digital Agent and often offer key insights into conversation volumes, response times, and user engagement metrics. (Refer the following screenshot for the widgets dashboard)
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Export the comprehensive report of the Adoption Rate with the applied filters in an Excel or CSV sheet format using the export button (Refer the below screenshot). Download the exported sheet for further analysis and record-keeping. When you select the Adoption Rate for User, the report will export the data of the Adoption Rate for the users only. When you select the Adoption Rate for Session, the report will export data of the Adoption Rate for the sessions only.
Reports
Conversation Report
Imagine having the power to unveil the in-depth details of the conversations between Digital Agent with end users will provide you valuable insights into the dynamics of these conversations. The Conversation Reports - a game-changing feature of Digital Agent engineered to provide a comprehensive overview of the conversations that unfold between Digital Agent and users.
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