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You can now log a new Change Request or update a CR using the CM_LogOrUpdateCR. The name of the Requestor can be updated, also CRs can be authorized. With the following API request, it is possible to update the above-mentioned details.

To authenticate the below API, see API Authentication and Authorization.

Service NameHTTP Method
CM_LogOrUpdateCR

POST

Different requests retrieve different responses. The types of requests are listed below:

  1. Update CR Details
  2. Refer back to dynamic approver
  3. Authorize and Forward
  4. Authorize and Forward to Sub authorizer

Mandatory Fields for this API requests are -

Parameter NameTypeDescriptionMandatory
Change Type NameStringType of change can be Normal, Standard, Emergency or Expedited.True

Requestor Name

StringName of the person who raised CRTrue
Owner WorkgroupStringWorkgroup of the requestorTrue
Requested ByString

Unique ID of the Requestor

True
Support functionStringName of the Support function like Information Technology, CMDB.True
  1. Update CR details

This API request updates the existing CR based on CR ID.

Sample Request

Code Block
themeDJango
linenumberstrue
{
    "ServiceName": "CM_LogOrUpdateCR",
    "objCommonParameters": {
        "_ProxyDetails": {
      "AuthType": "APIKEY",
      "APIKey": "XXXXXXXXXXXXXXXXXX",
      "TokenID": "",
      "OrgID": "1",
      "ReturnType": "JSON",
      "ProxyID": 0
    },
        "cmParamsJSON": {
            "CMContainerJson": "{\"Change_Request_Id\":978,\"Status\":\"Approved\",\"Support_Function\":\"Info\",\"Support_Function_Name\":\"Information Technology\",\"Category\":\"Medium\",\"ChangeTypeName\":\"Normal\",\"Requestor_Name\":\"manasa.mahesh@symphonysummit.com\",\"Requested_By_Name\":\"manasa.mahesh@symphonysummit.com\",\"Owner_Workgroup\":\"IT Infrastructure\",\"Assigned_Workgroup\":\"IT Infrastructure\",\"Classification\":\"Normal\",\"Change_CategoryID\":11,\"TriggerForChange\":\"\",\"Risk\":\"Low\",\"Impact\":\"High\",\"Priority_Name\":\"P1\",\"Criticality_Name\":\"Low\",\"Downtime_Required\":false,\"CustomerName\":\"All\",\"Customer\":-1,\"Information\":\"\",\"Description\":\"\",\"CurrencyName\":\"\",\"CustomerApprovalRequired\":false,\"CustomerTestRequired\":false,\"CabApprovalType\":\"After CAB Approval\",\"Communication_Plan_Required\":false,\"Communication_Plan_Details\":\"\",\"BusinessRisk\":null,\"OperationalRisk\":null,\"OverallRisk\":null,\"Closure_Code\":\"\",\"ClosureCategoryName\":null,\"CancelReason\":null,\"Risk_Of_Change_Failure\":\"\",\"Business_Impact_As_Per_User\":\"\",\"Business_Impact_Of_Change_Failure\":\"\",\"Back_Out_Plan\":\"\",\"BackoutPlanTested\":false,\"BackOutPlanNotTestedReason\":\"BackOutPlanNotTestedReason\",\"SystemImpactRemarks\":\"\",\"Impact_Of_Not_Implementing_Change\":\"\",\"Information_Log\":\"\",\"Configuration_Team_Log\":\"\",\"Change_Manager_Log\":\"\",\"Change_Advisory_Board_Member_Log\":\"\",\"Justification\":null,\"ProposedTemplateName\":null,\"ProposalJustification\":null,\"PreImplementationSteps\":null,\"PostImplementationSteps\":null,\"RescheduleReason\":null,\"Is_Change_Implemented_Or_Rolledback\":\"\",\"Is_ChangeSucessful\":\"No\",\"Solution\":\"\",\"ChangeScope\":\"\",\"ChangeOutOfScope\":\"\",\"BusinessBenefits\":\"\",\"FinancialBenefits\":\"\",\"Assigned_Executive_Id\":\"0\",\"Actual_Start_Time\":\"0001-01-01 00:00:00\",\"Actual_End_Time\":\"0001-01-01 00:00:00\",\"Planned_PIR_Date\":\"0001-01-01 00:00:00\",\"Actual_PIR_Date\":\"0001-01-01 00:00:00\",\"RleasePlanned_StartTime\":null,\"IsCIUpdation\":null,\"ManualEscalationLevelID\":0,\"ManualEscalationRemarks\":null}",
            "CR_CI_Details": "[]",
            "CRReleaseDetails": {
                "RleasePlanned_StartTime": "2022-01-24 02:00:00",
                "RleasePlanned_EndTime": "2022-01-25 02:00:00",
                "ReleaseActual_StartTime": "2022-01-22 02:00:00",
                "ReleaseActual_EndTime": "2022-01-24 02:00:00",
                "ReleasePlan": "Release Plan",
                "ReleaseAttachments": "CM_ReleaseDetails_2.jpg",
                "ReleaseDocs": "CM_ReleaseDoc1.jpg",
                "ReleaseNotes": "Post Release Notes",
                "Release_Workgroup": "",
                "Owner_Workgroup_Id": "52",
                "ReleaseAnalyst": "",
                "UserID": "0"
            },
            "CRTestDetails": {
                "TestPlanned_Time": "2022-01-24 02:00:00",
                "TestActual_Time": "",
                "TestResults": "Test Results",
                "TestPlan": "Test Plan",
                "TestOwnerEmail": "manasa.mahesh@symphonysummit.com",
                "WorkgroupName": "",
                "Owner_Workgroup_Id": "1",
                "Status": "",
                "Has_Attachments": "0",
                "Test_Stage": "NTP",
                "TestURL": "",
                "Test_Name": "Plan Name",
                "Org_Id": "1",
                "UserID": "197"
            },
            "CR_ResourceRequirement": "[{\"CM_Type\":\"CM_Type_1\",\"Skills\":\"Internal\",\"Experience\":\"0.0\",\"FromDate\":\"2022-01-24 02:00:00\",\"ToDate\":\"2022-01-25 02:00:00\",\"Status\":\"Yet to receive\",\"UID\":\"0\"}]",
            "CR_FinancialRequirement": "[{\"FN_Type\":\"CM_Type_1\",\"Currency\":\"INR\",\"Amount\":\"0.0\",\"RequiredDate\":\"2022-01-24 02:00:00\",\"Status\":\"Yet to receive\",\"UID\":\"0\"}]",
            "CR_TechnicalRequirement": "[{\"Item\":\"CM_Type_1\",\"UOM\":\"Skills_1\",\"Quantity\":\"0\",\"FromDate\":\"1900-01-01\",\"ToDate\":\"1900-01-01\",\"Status\":\"Yet to receive\",\"UID\":\"0\"}]",
            "CR_ChecklistContainer": "[{\"TaskStatus\":\"22\",\"RemarksRequired\":\"test2\",\"Sequence\":\"0\",\"TaskStatusName\":\"test_status\",\"TaskPerformed\":\"False\",\"ChecklistId\":\"28\"}]",
            "CR_CustomerApproverTesters": "[]",
            "MVCustomFields": "[]",
            "CR_UserSelectedApproval": "[]"
        },
        "RequestType": "RemoteCall"
    }
}

Sample Response

Code Block
themeDJango
linenumberstrue
  {
    "Errors": "",
    "Message": "Change Record details are updated successfully. CHANGE RECORD ID- 978",
    "Output": "Change Record details are updated successfully. CHANGE RECORD ID- 978",
    "TokenID": "AF30804B5F9DB68C0969D7955EB2E753FC3BD2FD8AD6307B02DAC803D94AE45EEB27E4B6012920AE89E12081F39E868194D2C0C390C183CFA611479C72462F6CE2F1D2DCB7B3A68F343499434BF14EDE8FAD22CCA17A40F074FDEB4C3A3A5DC89620B22097DD136889B6B442CC5BACC843B178F3924358BFD327E8FF56334864C25D558758294AE9A43F9B943AB15E6F",
    "OrgID": 0,
    "OutputObject": null,
    "OutputID": 0,
    "Input": null
}
                

2.  Refer back to Dynamic approver

With this API, if refer back is enabled, then the next approver can refer back to dynamic approver of CR.

Sample Request

Code Block
themeDJango
linenumberstrue
{
    "ServiceName": "CM_LogOrUpdateCR",
    "objCommonParameters": {
        "_ProxyDetails": {
      "AuthType": "APIKEY",
      "APIKey": "XXXXXXXXXXXXXXXXXX",
      "TokenID": "",
      "OrgID": "1",
      "ReturnType": "JSON",
      "ProxyID": 0
    },
        "cmParamsJSON": {
            "CMContainerJson": "{\"Change_Request_Id\":1016,\"Status\":\"In Progress\",\"Support_Function\":\"Info\",\"Support_Function_Name\":\"Information Technology\",\"Category\":\"Medium\",\"ChangeTypeName\":\"Normal\",\"Requestor_Name\":\"abc. @symphonysummit.com\",\"Owner_Workgroup\":\"IT Infrastructure\",\"Assigned_Workgroup\":\"IT Infrastructure\",\"Classification\":\"Normal\",\"Change_CategoryID\":11,\"TriggerForChange\":\"\",\"Risk\":\"Low\",\"Impact\":\"High\",\"Priority_Name\":\"P1\",\"Criticality_Name\":\"Low\",\"Downtime_Required\":false,\"CustomerName\":\"All\",\"Customer\":-1,\"Information\":\"\",\"Description\":\"\",\"CurrencyName\":\"\",\"CustomerApprovalRequired\":false,\"CustomerTestRequired\":false,\"CabApprovalType\":\"After CAB Approval\",\"Communication_Plan_Required\":false,\"Communication_Plan_Details\":\"\",\"BusinessRisk\":null,\"OperationalRisk\":null,\"OverallRisk\":null,\"Closure_Code\":\"\",\"ClosureCategoryName\":null,\"CancelReason\":null,\"Risk_Of_Change_Failure\":\"\",\"Business_Impact_As_Per_User\":\"\",\"Business_Impact_Of_Change_Failure\":\"\",\"Back_Out_Plan\":\"\",\"BackoutPlanTested\":false,\"BackOutPlanNotTestedReason\":\"BackOutPlanNotTestedReason\",\"SystemImpactRemarks\":\"\",\"Impact_Of_Not_Implementing_Change\":\"\",\"Information_Log\":\"\",\"Configuration_Team_Log\":\"\",\"Change_Manager_Log\":\"\",\"Change_Advisory_Board_Member_Log\":\"\",\"Justification\":null,\"ProposedTemplateName\":null,\"ProposalJustification\":null,\"PreImplementationSteps\":null,\"PostImplementationSteps\":null,\"RescheduleReason\":null,\"Is_Change_Implemented_Or_Rolledback\":\"\",\"Is_ChangeSucessful\":\"No\",\"Solution\":\"\",\"ChangeScope\":\"\",\"ChangeOutOfScope\":\"\",\"BusinessBenefits\":\"\",\"FinancialBenefits\":\"\",\"Assigned_Executive_Id\":\"0\",\"Actual_Start_Time\":\"0001-01-01 00:00:00\",\"Actual_End_Time\":\"0001-01-01 00:00:00\",\"Planned_PIR_Date\":\"0001-01-01 00:00:00\",\"Actual_PIR_Date\":\"0001-01-01 00:00:00\",\"RleasePlanned_StartTime\":null,\"IsCIUpdation\":null,\"ManualEscalationLevelID\":0,\"ManualEscalationRemarks\":null}",
            "CR_ApprovalDetailsContainer": "[{\"IsReferredBack\":true,\"ApprovalStatus\":\"REFERBACK**$**4092\",\"ReferredBackBy\":197,\"ApprovedBy\":197,\"ApproverID\":197,\"ReferredBackRemarks\":\"Refer Back To Dynamic 1\"}]"
        },
        "RequestType": "RemoteCall"
    }
}

Sample Response

Code Block
themeDJango
linenumberstrue
  {
    "Errors": "",
    "Message": "Change Record details are updated successfully. CHANGE RECORD ID- 1016",
    "Output": "Change Record details are updated successfully. CHANGE RECORD ID- 1016",
    "TokenID": "9E0CBA79426A0B228D701A78D5103F63E43EC066A62E4FE69AF71B25006362B8F744129061486197BBD2127390CA6F0B1101FCFB3A50E78375E32FC337D7894D3740515637A1C0899232301B1FDC8BD8F6CD79E324A5F9C425ADFE9F47B13BFFDE3C375FECCDE871B828017C83E735031A8BD449CA15912C49D63CCFBB1D75167A8B9FC484265306272133444E05B917",
    "OrgID": 0,
    "OutputObject": null,
    "OutputID": 0,
    "Input": null
}

                

3.Authorize and Forward

This API request updates the CRs to Approval status – Authorize & Forward.

Sample Request

Code Block
themeDJango
linenumberstrue
{
    "ServiceName": "CM_LogOrUpdateCR",
    "objCommonParameters": {
       "_ProxyDetails": {
      "AuthType": "APIKEY",
      "APIKey": "XXXXXXXXXXXXXXXXXX",
      "TokenID": "",
      "OrgID": "1",
      "ReturnType": "JSON",
      "ProxyID": 0
    },
        "cmParamsJSON": {
            "CMContainerJson": "{\"Change_Request_Id\":1257,\"Status\":\"Requested\",\"Support_Function\":\"CMT\",\"Support_Function_Name\":\"CM Tenant\",\"Category\":\"Small\",\"ChangeTypeName\":\"Normal\",\"Requestor_Name\":\"manasa.mahesh@symphonysummit.com\",\"Owner_Workgroup\":\"Workgroup1\",\"Assigned_Workgroup\":\"Workgroup1\",\"Classification\":\"Normal\",\"Change_CategoryID\":11,\"TriggerForChange\":\"\",\"Risk\":\"high\",\"Priority_Name\":\"P1\",\"Criticality_Name\":\"high\",\"Downtime_Required\":false,\"CustomerName\":\"All\",\"Customer\":-1,\"Information\":\"\",\"Description\":\"\",\"CurrencyName\":\"\",\"CustomerApprovalRequired\":false,\"CustomerTestRequired\":false,\"CabApprovalType\":\"After CAB Approval\",\"Communication_Plan_Required\":false,\"Communication_Plan_Details\":\"\",\"BusinessRisk\":null,\"OperationalRisk\":null,\"OverallRisk\":null,\"Closure_Code\":\"\",\"ClosureCategoryName\":null,\"CancelReason\":null,\"Risk_Of_Change_Failure\":\"\",\"Business_Impact_As_Per_User\":\"\",\"Business_Impact_Of_Change_Failure\":\"\",\"Back_Out_Plan\":\"\",\"BackoutPlanTested\":false,\"BackOutPlanNotTestedReason\":\"BackOutPlanNotTestedReason\",\"SystemImpactRemarks\":\"\",\"Impact_Of_Not_Implementing_Change\":\"\",\"Information_Log\":\"\",\"Configuration_Team_Log\":\"\",\"Change_Manager_Log\":\"\",\"Change_Advisory_Board_Member_Log\":\"\",\"Justification\":null,\"ProposedTemplateName\":null,\"ProposalJustification\":null,\"PreImplementationSteps\":null,\"PostImplementationSteps\":null,\"RescheduleReason\":null,\"Is_Change_Implemented_Or_Rolledback\":\"\",\"Is_ChangeSucessful\":\"No\",\"Solution\":\"\",\"ChangeScope\":\"\",\"ChangeOutOfScope\":\"\",\"BusinessBenefits\":\"\",\"FinancialBenefits\":\"\",\"Assigned_Executive_Id\":\"0\",\"Actual_Start_Time\":\"0001-01-01 00:00:00\",\"Actual_End_Time\":\"0001-01-01 00:00:00\",\"Planned_PIR_Date\":\"0001-01-01 00:00:00\",\"Actual_PIR_Date\":\"0001-01-01 00:00:00\",\"RleasePlanned_StartTime\":null,\"IsCIUpdation\":null,\"ManualEscalationLevelID\":0,\"ManualEscalationRemarks\":null}",
            "CR_ApprovalDetailsContainer": "[{\"IsReferredBack\":false,\"ApprovalStatus\":\"AUTHORIZE & FORWARD\",\"ApproverID\":15}]"
        },
        "RequestType": "RemoteCall"
    }
}

Sample Response

Code Block
themeDJango
linenumberstrue
{
    "Errors": "",
    "Message": "Change Record details are updated successfully. CHANGE RECORD ID- 1257",
    "Output": "Change Record details are updated successfully. CHANGE RECORD ID- 1257",
    "TokenID": "B8E274F788B055F4FD8118504E856DFBFC3FA9AE07FDD3FAC5240A630ADE4D7D8EB36BB99C0B17F38B7E2DC30A210E019BF0210F6136EEFA5BACC7B57201576EF662BB2FEDE267FAB0AB2ECCD2D63A0772EEF87A63EBCDD0214C40A0CD7A863F4D79321A25C3AA336222DA572C6E4FA749DB676EBD80EF94B85233CC240934EDE511E5D2737A42EBCF05E05AE2225CC6",
    "OrgID": 0,
    "OutputObject": null,
    "OutputID": 0,
    "Input": null
}
}

4. Authorize and Forward to Sub authorizer

Change Requests are authorized by Authorizers and Sub authorizers. This information can be updated using the following API request.

Sample Request

Code Block
themeDJango
linenumberstrue
{
    "ServiceName": "CM_LogOrUpdateCR",
    "objCommonParameters": {
        "_ProxyDetails": {
      "AuthType": "APIKEY",
      "APIKey": "XXXXXXXXXXXXXXXXXX",
      "TokenID": "",
      "OrgID": "1",
      "ReturnType": "JSON",
      "ProxyID": 0
    },
        "cmParamsJSON": {
            "CMContainerJson": "{\"Change_Request_Id\":1418,\"Status\":\"Requested\",\"Support_Function\":\"CMDB\",\"Support_Function_Name\":\"CMDB\",\"Category\":\"Small\",\"ChangeTypeName\":\"Normal\",\"Requestor_Name\":\" abc@symphonysummit.com\",\"Owner_Workgroup\":\"\\\"IT Servicedesk\\\"\",\"Classification\":\"Normal\",\"Assigned_Workgroup\":\"CM workgroup\",\"Downtime_Required\":false,\"CustomerName\":\"All\",\"Customer\":-1,\"Information\":\"\",\"Description\":\"\",\"CurrencyName\":\"\",\"CustomerApprovalRequired\":false,\"CustomerTestRequired\":false,\"Communication_Plan_Details\":\"\",\"ClosureCategoryName\":null,\"CancelReason\":null,\"Risk_Of_Change_Failure\":\"\",\"Business_Impact_As_Per_User\":\"\",\"Business_Impact_Of_Change_Failure\":\"\",\"Back_Out_Plan\":\"\",\"BackoutPlanTested\":false,\"BackOutPlanNotTestedReason\":\"BackOutPlanNotTestedReason\",\"SystemImpactRemarks\":\"\",\"Impact_Of_Not_Implementing_Change\":\"\",\"Information_Log\":\"\",\"Configuration_Team_Log\":\"\",\"Change_Manager_Log\":\"\",\"Change_Advisory_Board_Member_Log\":\"\",\"Justification\":null,\"ProposedTemplateName\":null,\"ProposalJustification\":null,\"PreImplementationSteps\":null,\"PostImplementationSteps\":null,\"RescheduleReason\":null,\"Is_Change_Implemented_Or_Rolledback\":\"\",\"Is_ChangeSucessful\":\"No\",\"Solution\":\"\",\"ChangeScope\":\"\",\"ChangeOutOfScope\":\"\",\"BusinessBenefits\":\"\",\"FinancialBenefits\":\"\",\"Assigned_Executive_Id\":\"0\",\"Actual_Start_Time\":\"0001-01-01 00:00:00\",\"Actual_End_Time\":\"0001-01-01 00:00:00\",\"Planned_PIR_Date\":\"0001-01-01 00:00:00\",\"Actual_PIR_Date\":\"0001-01-01 00:00:00\",\"RleasePlanned_StartTime\":null,\"IsCIUpdation\":null,\"ManualEscalationLevelID\":0,\"ManualEscalationRemarks\":null,\"AdditionalAuthorizers\":\"4,1,967\",\"Authorize_Status\":\"Authorize & Forward\"}",
            "CR_ApprovalDetailsContainer": "[{\"IsReferredBack\":false,\"ApprovalRemarks\":\"just for test\",\"ApprovalStatus\":\"AUTHORIZE & FORWARD\",\"ApproverID\":1,\"ApprovedBy\":1,\"ApprovalType\":\"Authorization\"}]"
        },
        "RequestType": "RemoteCall"
    }
}
Sample Response
Code Block
themeDJango
linenumberstrue
{
    "Errors": "",
    "Message": "Change Record details are updated successfully. CHANGE RECORD ID- 1418",
    "Output": "Change Record details are updated successfully. CHANGE RECORD ID- 1418",
    "TokenID": "3677F55F1D89A76A914F55386DC6CEE9B72B0D2ED02560850508A0776618BB1FB140D289F2E40C892026003B6EF2DDF54ED6860E17946AE408C6E169E1F6B36CF3AD43BBD23F9982C75931E2BC9EBA0F55903575426C79DBDA9A926BFC6C83AA9074F6DE6BB0ED2E23CFC9D7102A56E31F13B08B5540DEE488EBBC7BBF042DE865490217F54665E56376DFAA892174C2",
    "OrgID": 0,
    "OutputObject": null,
    "OutputID": 0,
    "Input": null
}

5. Update Requestor and Requested by

This API request will update the details of requestor in the CR.

Sample Request

Code Block
themeDJango
linenumberstrue
{
   	 "ServiceName": "CM_LogOrUpdateCR",
   	 "objCommonParameters": {
   	     "_ProxyDetails": {
      "AuthType": "APIKEY",
      "APIKey": "XXXXXXXXXXXXXXXXXX",
      "TokenID": "",
      "OrgID": "1",
      "ReturnType": "JSON",
      "ProxyID": 0
    },
        "cmParamsJSON": {
            "CMContainerJson": "{\"Change_Request_Id\":978,\"Status\":\"Approved\",\"Support_Function\":\"Info\",\"Support_Function_Name\":\"Information Technology\",\"Category\":\"Medium\",\"ChangeTypeName\":\"Normal\",\"Requestor_Name\":\"abc@symphonysummit.com\",\"Requested_By_Name\":\"abc@symphonysummit.com\",\"Owner_Workgroup\":\"IT Infrastructure\",\"Assigned_Workgroup\":\"IT Infrastructure\",\"Classification\":\"Normal\",\"Change_CategoryID\":11,\"TriggerForChange\":\"\",\"Risk\":\"Low\",\"Impact\":\"High\",\"Priority_Name\":\"P1\",\"Criticality_Name\":\"Low\",\"Downtime_Required\":false,\"CustomerName\":\"All\",\"Customer\":-1,\"Information\":\"\",\"Description\":\"\",\"CurrencyName\":\"\",\"CustomerApprovalRequired\":false,\"CustomerTestRequired\":false,\"CabApprovalType\":\"After CAB Approval\",\"Communication_Plan_Required\":false,\"Communication_Plan_Details\":\"\",\"BusinessRisk\":null,\"OperationalRisk\":null,\"OverallRisk\":null,\"Closure_Code\":\"\",\"ClosureCategoryName\":null,\"CancelReason\":null,\"Risk_Of_Change_Failure\":\"\",\"Business_Impact_As_Per_User\":\"\",\"Business_Impact_Of_Change_Failure\":\"\",\"Back_Out_Plan\":\"\",\"BackoutPlanTested\":false,\"BackOutPlanNotTestedReason\":\"BackOutPlanNotTestedReason\",\"SystemImpactRemarks\":\"\",\"Impact_Of_Not_Implementing_Change\":\"\",\"Information_Log\":\"\",\"Configuration_Team_Log\":\"\",\"Change_Manager_Log\":\"\",\"Change_Advisory_Board_Member_Log\":\"\",\"Justification\":null,\"ProposedTemplateName\":null,\"ProposalJustification\":null,\"PreImplementationSteps\":null,\"PostImplementationSteps\":null,\"RescheduleReason\":null,\"Is_Change_Implemented_Or_Rolledback\":\"\",\"Is_ChangeSucessful\":\"No\",\"Solution\":\"\",\"ChangeScope\":\"\",\"ChangeOutOfScope\":\"\",\"BusinessBenefits\":\"\",\"FinancialBenefits\":\"\",\"Assigned_Executive_Id\":\"0\",\"Actual_Start_Time\":\"0001-01-01 00:00:00\",\"Actual_End_Time\":\"0001-01-01 00:00:00\",\"Planned_PIR_Date\":\"0001-01-01 00:00:00\",\"Actual_PIR_Date\":\"0001-01-01 00:00:00\",\"RleasePlanned_StartTime\":null,\"IsCIUpdation\":null,\"ManualEscalationLevelID\":0,\"ManualEscalationRemarks\":null}",
            "CR_CI_Details": "[]"
        },
        "RequestType": "RemoteCall"
    }
}

Sample Response

Code Block
themeDJango
linenumberstrue
{
    "Errors": "",
    "Message": "Change Record details are updated successfully. CHANGE RECORD ID- 978",
    "Output": "Change Record details are updated successfully. CHANGE RECORD ID- 978",
    "TokenID": "4E19821D9341FFD63C1F819958173DABF971D81A483F3152CBDAB2918281628625D9D835B9CA70DE42813047B7EE74EB5E87A2E24EFAB905F55494E2BFF061129ED99BA43710DC2A2AFD43ABFE2C023BC451CD48B2E596E3AFF718034855BE46AAB0669D6100D15C9FEF91EA748775951FC483D8F92AEF57D08DE30106393B8A93592DB0016333696613462E80061B9E",
    "OrgID": 0,
    "OutputObject": null,
    "OutputID": 0,
    "Input": null
}

Status and Error Codes

For more information, see Status and Error Messages.

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