- Created by Kunkuma (Unlicensed), last modified by Shilpa K (Deactivated) on Apr 22, 2024
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You can now log a new Change Request or update a CR using the CM_LogOrUpdateCR. The name of the Requestor can be updated, also CRs can be authorized. With the following API request, it is possible to update the above-mentioned details.
To authenticate the below API, see API Authentication and Authorization.
Service Name | HTTP Method |
---|---|
CM_LogOrUpdateCR | POST |
Different requests retrieve different responses. The types of requests are listed below:
- Update CR Details
- Refer back to dynamic approver
- Authorize and Forward
- Authorize and Forward to Sub authorizer
Mandatory Fields for this API requests are -
Parameter Name | Type | Description | Mandatory |
---|---|---|---|
Change Type Name | String | Type of change can be Normal, Standard, Emergency or Expedited. | True |
Requestor Name | String | Name of the person who raised CR | True |
Owner Workgroup | String | Workgroup of the requestor | True |
Requested By | String | Unique ID of the Requestor | True |
Support function | String | Name of the Support function like Information Technology, CMDB. | True |
- Update CR details
This API request updates the existing CR based on CR ID.
Sample Request
{ "ServiceName": "CM_LogOrUpdateCR", "objCommonParameters": { "_ProxyDetails": { "AuthType": "APIKEY", "APIKey": "XXXXXXXXXXXXXXXXXX", "TokenID": "", "OrgID": "1", "ReturnType": "JSON", "ProxyID": 0 }, "cmParamsJSON": { "CMContainerJson": "{\"Change_Request_Id\":978,\"Status\":\"Approved\",\"Support_Function\":\"Info\",\"Support_Function_Name\":\"Information Technology\",\"Category\":\"Medium\",\"ChangeTypeName\":\"Normal\",\"Requestor_Name\":\"manasa.mahesh@symphonysummit.com\",\"Requested_By_Name\":\"manasa.mahesh@symphonysummit.com\",\"Owner_Workgroup\":\"IT Infrastructure\",\"Assigned_Workgroup\":\"IT Infrastructure\",\"Classification\":\"Normal\",\"Change_CategoryID\":11,\"TriggerForChange\":\"\",\"Risk\":\"Low\",\"Impact\":\"High\",\"Priority_Name\":\"P1\",\"Criticality_Name\":\"Low\",\"Downtime_Required\":false,\"CustomerName\":\"All\",\"Customer\":-1,\"Information\":\"\",\"Description\":\"\",\"CurrencyName\":\"\",\"CustomerApprovalRequired\":false,\"CustomerTestRequired\":false,\"CabApprovalType\":\"After CAB Approval\",\"Communication_Plan_Required\":false,\"Communication_Plan_Details\":\"\",\"BusinessRisk\":null,\"OperationalRisk\":null,\"OverallRisk\":null,\"Closure_Code\":\"\",\"ClosureCategoryName\":null,\"CancelReason\":null,\"Risk_Of_Change_Failure\":\"\",\"Business_Impact_As_Per_User\":\"\",\"Business_Impact_Of_Change_Failure\":\"\",\"Back_Out_Plan\":\"\",\"BackoutPlanTested\":false,\"BackOutPlanNotTestedReason\":\"BackOutPlanNotTestedReason\",\"SystemImpactRemarks\":\"\",\"Impact_Of_Not_Implementing_Change\":\"\",\"Information_Log\":\"\",\"Configuration_Team_Log\":\"\",\"Change_Manager_Log\":\"\",\"Change_Advisory_Board_Member_Log\":\"\",\"Justification\":null,\"ProposedTemplateName\":null,\"ProposalJustification\":null,\"PreImplementationSteps\":null,\"PostImplementationSteps\":null,\"RescheduleReason\":null,\"Is_Change_Implemented_Or_Rolledback\":\"\",\"Is_ChangeSucessful\":\"No\",\"Solution\":\"\",\"ChangeScope\":\"\",\"ChangeOutOfScope\":\"\",\"BusinessBenefits\":\"\",\"FinancialBenefits\":\"\",\"Assigned_Executive_Id\":\"0\",\"Actual_Start_Time\":\"0001-01-01 00:00:00\",\"Actual_End_Time\":\"0001-01-01 00:00:00\",\"Planned_PIR_Date\":\"0001-01-01 00:00:00\",\"Actual_PIR_Date\":\"0001-01-01 00:00:00\",\"RleasePlanned_StartTime\":null,\"IsCIUpdation\":null,\"ManualEscalationLevelID\":0,\"ManualEscalationRemarks\":null}", "CR_CI_Details": "[]", "CRReleaseDetails": { "RleasePlanned_StartTime": "2022-01-24 02:00:00", "RleasePlanned_EndTime": "2022-01-25 02:00:00", "ReleaseActual_StartTime": "2022-01-22 02:00:00", "ReleaseActual_EndTime": "2022-01-24 02:00:00", "ReleasePlan": "Release Plan", "ReleaseAttachments": "CM_ReleaseDetails_2.jpg", "ReleaseDocs": "CM_ReleaseDoc1.jpg", "ReleaseNotes": "Post Release Notes", "Release_Workgroup": "", "Owner_Workgroup_Id": "52", "ReleaseAnalyst": "", "UserID": "0" }, "CRTestDetails": { "TestPlanned_Time": "2022-01-24 02:00:00", "TestActual_Time": "", "TestResults": "Test Results", "TestPlan": "Test Plan", "TestOwnerEmail": "manasa.mahesh@symphonysummit.com", "WorkgroupName": "", "Owner_Workgroup_Id": "1", "Status": "", "Has_Attachments": "0", "Test_Stage": "NTP", "TestURL": "", "Test_Name": "Plan Name", "Org_Id": "1", "UserID": "197" }, "CR_ResourceRequirement": "[{\"CM_Type\":\"CM_Type_1\",\"Skills\":\"Internal\",\"Experience\":\"0.0\",\"FromDate\":\"2022-01-24 02:00:00\",\"ToDate\":\"2022-01-25 02:00:00\",\"Status\":\"Yet to receive\",\"UID\":\"0\"}]", "CR_FinancialRequirement": "[{\"FN_Type\":\"CM_Type_1\",\"Currency\":\"INR\",\"Amount\":\"0.0\",\"RequiredDate\":\"2022-01-24 02:00:00\",\"Status\":\"Yet to receive\",\"UID\":\"0\"}]", "CR_TechnicalRequirement": "[{\"Item\":\"CM_Type_1\",\"UOM\":\"Skills_1\",\"Quantity\":\"0\",\"FromDate\":\"1900-01-01\",\"ToDate\":\"1900-01-01\",\"Status\":\"Yet to receive\",\"UID\":\"0\"}]", "CR_ChecklistContainer": "[{\"TaskStatus\":\"22\",\"RemarksRequired\":\"test2\",\"Sequence\":\"0\",\"TaskStatusName\":\"test_status\",\"TaskPerformed\":\"False\",\"ChecklistId\":\"28\"}]", "CR_CustomerApproverTesters": "[]", "MVCustomFields": "[]", "CR_UserSelectedApproval": "[]" }, "RequestType": "RemoteCall" } }
Sample Response
{ "Errors": "", "Message": "Change Record details are updated successfully. CHANGE RECORD ID- 978", "Output": "Change Record details are updated successfully. CHANGE RECORD ID- 978", "TokenID": "AF30804B5F9DB68C0969D7955EB2E753FC3BD2FD8AD6307B02DAC803D94AE45EEB27E4B6012920AE89E12081F39E868194D2C0C390C183CFA611479C72462F6CE2F1D2DCB7B3A68F343499434BF14EDE8FAD22CCA17A40F074FDEB4C3A3A5DC89620B22097DD136889B6B442CC5BACC843B178F3924358BFD327E8FF56334864C25D558758294AE9A43F9B943AB15E6F", "OrgID": 0, "OutputObject": null, "OutputID": 0, "Input": null }
2. Refer back to Dynamic approver
With this API, if refer back is enabled, then the next approver can refer back to dynamic approver of CR.
Sample Request
{ "ServiceName": "CM_LogOrUpdateCR", "objCommonParameters": { "_ProxyDetails": { "AuthType": "APIKEY", "APIKey": "XXXXXXXXXXXXXXXXXX", "TokenID": "", "OrgID": "1", "ReturnType": "JSON", "ProxyID": 0 }, "cmParamsJSON": { "CMContainerJson": "{\"Change_Request_Id\":1016,\"Status\":\"In Progress\",\"Support_Function\":\"Info\",\"Support_Function_Name\":\"Information Technology\",\"Category\":\"Medium\",\"ChangeTypeName\":\"Normal\",\"Requestor_Name\":\"abc. @symphonysummit.com\",\"Owner_Workgroup\":\"IT Infrastructure\",\"Assigned_Workgroup\":\"IT Infrastructure\",\"Classification\":\"Normal\",\"Change_CategoryID\":11,\"TriggerForChange\":\"\",\"Risk\":\"Low\",\"Impact\":\"High\",\"Priority_Name\":\"P1\",\"Criticality_Name\":\"Low\",\"Downtime_Required\":false,\"CustomerName\":\"All\",\"Customer\":-1,\"Information\":\"\",\"Description\":\"\",\"CurrencyName\":\"\",\"CustomerApprovalRequired\":false,\"CustomerTestRequired\":false,\"CabApprovalType\":\"After CAB Approval\",\"Communication_Plan_Required\":false,\"Communication_Plan_Details\":\"\",\"BusinessRisk\":null,\"OperationalRisk\":null,\"OverallRisk\":null,\"Closure_Code\":\"\",\"ClosureCategoryName\":null,\"CancelReason\":null,\"Risk_Of_Change_Failure\":\"\",\"Business_Impact_As_Per_User\":\"\",\"Business_Impact_Of_Change_Failure\":\"\",\"Back_Out_Plan\":\"\",\"BackoutPlanTested\":false,\"BackOutPlanNotTestedReason\":\"BackOutPlanNotTestedReason\",\"SystemImpactRemarks\":\"\",\"Impact_Of_Not_Implementing_Change\":\"\",\"Information_Log\":\"\",\"Configuration_Team_Log\":\"\",\"Change_Manager_Log\":\"\",\"Change_Advisory_Board_Member_Log\":\"\",\"Justification\":null,\"ProposedTemplateName\":null,\"ProposalJustification\":null,\"PreImplementationSteps\":null,\"PostImplementationSteps\":null,\"RescheduleReason\":null,\"Is_Change_Implemented_Or_Rolledback\":\"\",\"Is_ChangeSucessful\":\"No\",\"Solution\":\"\",\"ChangeScope\":\"\",\"ChangeOutOfScope\":\"\",\"BusinessBenefits\":\"\",\"FinancialBenefits\":\"\",\"Assigned_Executive_Id\":\"0\",\"Actual_Start_Time\":\"0001-01-01 00:00:00\",\"Actual_End_Time\":\"0001-01-01 00:00:00\",\"Planned_PIR_Date\":\"0001-01-01 00:00:00\",\"Actual_PIR_Date\":\"0001-01-01 00:00:00\",\"RleasePlanned_StartTime\":null,\"IsCIUpdation\":null,\"ManualEscalationLevelID\":0,\"ManualEscalationRemarks\":null}", "CR_ApprovalDetailsContainer": "[{\"IsReferredBack\":true,\"ApprovalStatus\":\"REFERBACK**$**4092\",\"ReferredBackBy\":197,\"ApprovedBy\":197,\"ApproverID\":197,\"ReferredBackRemarks\":\"Refer Back To Dynamic 1\"}]" }, "RequestType": "RemoteCall" } }
Sample Response
{ "Errors": "", "Message": "Change Record details are updated successfully. CHANGE RECORD ID- 1016", "Output": "Change Record details are updated successfully. CHANGE RECORD ID- 1016", "TokenID": "9E0CBA79426A0B228D701A78D5103F63E43EC066A62E4FE69AF71B25006362B8F744129061486197BBD2127390CA6F0B1101FCFB3A50E78375E32FC337D7894D3740515637A1C0899232301B1FDC8BD8F6CD79E324A5F9C425ADFE9F47B13BFFDE3C375FECCDE871B828017C83E735031A8BD449CA15912C49D63CCFBB1D75167A8B9FC484265306272133444E05B917", "OrgID": 0, "OutputObject": null, "OutputID": 0, "Input": null }
3.Authorize and Forward
This API request updates the CRs to Approval status – Authorize & Forward.
Sample Request
{ "ServiceName": "CM_LogOrUpdateCR", "objCommonParameters": { "_ProxyDetails": { "AuthType": "APIKEY", "APIKey": "XXXXXXXXXXXXXXXXXX", "TokenID": "", "OrgID": "1", "ReturnType": "JSON", "ProxyID": 0 }, "cmParamsJSON": { "CMContainerJson": "{\"Change_Request_Id\":1257,\"Status\":\"Requested\",\"Support_Function\":\"CMT\",\"Support_Function_Name\":\"CM Tenant\",\"Category\":\"Small\",\"ChangeTypeName\":\"Normal\",\"Requestor_Name\":\"manasa.mahesh@symphonysummit.com\",\"Owner_Workgroup\":\"Workgroup1\",\"Assigned_Workgroup\":\"Workgroup1\",\"Classification\":\"Normal\",\"Change_CategoryID\":11,\"TriggerForChange\":\"\",\"Risk\":\"high\",\"Priority_Name\":\"P1\",\"Criticality_Name\":\"high\",\"Downtime_Required\":false,\"CustomerName\":\"All\",\"Customer\":-1,\"Information\":\"\",\"Description\":\"\",\"CurrencyName\":\"\",\"CustomerApprovalRequired\":false,\"CustomerTestRequired\":false,\"CabApprovalType\":\"After CAB Approval\",\"Communication_Plan_Required\":false,\"Communication_Plan_Details\":\"\",\"BusinessRisk\":null,\"OperationalRisk\":null,\"OverallRisk\":null,\"Closure_Code\":\"\",\"ClosureCategoryName\":null,\"CancelReason\":null,\"Risk_Of_Change_Failure\":\"\",\"Business_Impact_As_Per_User\":\"\",\"Business_Impact_Of_Change_Failure\":\"\",\"Back_Out_Plan\":\"\",\"BackoutPlanTested\":false,\"BackOutPlanNotTestedReason\":\"BackOutPlanNotTestedReason\",\"SystemImpactRemarks\":\"\",\"Impact_Of_Not_Implementing_Change\":\"\",\"Information_Log\":\"\",\"Configuration_Team_Log\":\"\",\"Change_Manager_Log\":\"\",\"Change_Advisory_Board_Member_Log\":\"\",\"Justification\":null,\"ProposedTemplateName\":null,\"ProposalJustification\":null,\"PreImplementationSteps\":null,\"PostImplementationSteps\":null,\"RescheduleReason\":null,\"Is_Change_Implemented_Or_Rolledback\":\"\",\"Is_ChangeSucessful\":\"No\",\"Solution\":\"\",\"ChangeScope\":\"\",\"ChangeOutOfScope\":\"\",\"BusinessBenefits\":\"\",\"FinancialBenefits\":\"\",\"Assigned_Executive_Id\":\"0\",\"Actual_Start_Time\":\"0001-01-01 00:00:00\",\"Actual_End_Time\":\"0001-01-01 00:00:00\",\"Planned_PIR_Date\":\"0001-01-01 00:00:00\",\"Actual_PIR_Date\":\"0001-01-01 00:00:00\",\"RleasePlanned_StartTime\":null,\"IsCIUpdation\":null,\"ManualEscalationLevelID\":0,\"ManualEscalationRemarks\":null}", "CR_ApprovalDetailsContainer": "[{\"IsReferredBack\":false,\"ApprovalStatus\":\"AUTHORIZE & FORWARD\",\"ApproverID\":15}]" }, "RequestType": "RemoteCall" } }
Sample Response
{ "Errors": "", "Message": "Change Record details are updated successfully. CHANGE RECORD ID- 1257", "Output": "Change Record details are updated successfully. CHANGE RECORD ID- 1257", "TokenID": "B8E274F788B055F4FD8118504E856DFBFC3FA9AE07FDD3FAC5240A630ADE4D7D8EB36BB99C0B17F38B7E2DC30A210E019BF0210F6136EEFA5BACC7B57201576EF662BB2FEDE267FAB0AB2ECCD2D63A0772EEF87A63EBCDD0214C40A0CD7A863F4D79321A25C3AA336222DA572C6E4FA749DB676EBD80EF94B85233CC240934EDE511E5D2737A42EBCF05E05AE2225CC6", "OrgID": 0, "OutputObject": null, "OutputID": 0, "Input": null } }
4. Authorize and Forward to Sub authorizer
Change Requests are authorized by Authorizers and Sub authorizers. This information can be updated using the following API request.
Sample Request
{ "ServiceName": "CM_LogOrUpdateCR", "objCommonParameters": { "_ProxyDetails": { "AuthType": "APIKEY", "APIKey": "XXXXXXXXXXXXXXXXXX", "TokenID": "", "OrgID": "1", "ReturnType": "JSON", "ProxyID": 0 }, "cmParamsJSON": { "CMContainerJson": "{\"Change_Request_Id\":1418,\"Status\":\"Requested\",\"Support_Function\":\"CMDB\",\"Support_Function_Name\":\"CMDB\",\"Category\":\"Small\",\"ChangeTypeName\":\"Normal\",\"Requestor_Name\":\" abc@symphonysummit.com\",\"Owner_Workgroup\":\"\\\"IT Servicedesk\\\"\",\"Classification\":\"Normal\",\"Assigned_Workgroup\":\"CM workgroup\",\"Downtime_Required\":false,\"CustomerName\":\"All\",\"Customer\":-1,\"Information\":\"\",\"Description\":\"\",\"CurrencyName\":\"\",\"CustomerApprovalRequired\":false,\"CustomerTestRequired\":false,\"Communication_Plan_Details\":\"\",\"ClosureCategoryName\":null,\"CancelReason\":null,\"Risk_Of_Change_Failure\":\"\",\"Business_Impact_As_Per_User\":\"\",\"Business_Impact_Of_Change_Failure\":\"\",\"Back_Out_Plan\":\"\",\"BackoutPlanTested\":false,\"BackOutPlanNotTestedReason\":\"BackOutPlanNotTestedReason\",\"SystemImpactRemarks\":\"\",\"Impact_Of_Not_Implementing_Change\":\"\",\"Information_Log\":\"\",\"Configuration_Team_Log\":\"\",\"Change_Manager_Log\":\"\",\"Change_Advisory_Board_Member_Log\":\"\",\"Justification\":null,\"ProposedTemplateName\":null,\"ProposalJustification\":null,\"PreImplementationSteps\":null,\"PostImplementationSteps\":null,\"RescheduleReason\":null,\"Is_Change_Implemented_Or_Rolledback\":\"\",\"Is_ChangeSucessful\":\"No\",\"Solution\":\"\",\"ChangeScope\":\"\",\"ChangeOutOfScope\":\"\",\"BusinessBenefits\":\"\",\"FinancialBenefits\":\"\",\"Assigned_Executive_Id\":\"0\",\"Actual_Start_Time\":\"0001-01-01 00:00:00\",\"Actual_End_Time\":\"0001-01-01 00:00:00\",\"Planned_PIR_Date\":\"0001-01-01 00:00:00\",\"Actual_PIR_Date\":\"0001-01-01 00:00:00\",\"RleasePlanned_StartTime\":null,\"IsCIUpdation\":null,\"ManualEscalationLevelID\":0,\"ManualEscalationRemarks\":null,\"AdditionalAuthorizers\":\"4,1,967\",\"Authorize_Status\":\"Authorize & Forward\"}", "CR_ApprovalDetailsContainer": "[{\"IsReferredBack\":false,\"ApprovalRemarks\":\"just for test\",\"ApprovalStatus\":\"AUTHORIZE & FORWARD\",\"ApproverID\":1,\"ApprovedBy\":1,\"ApprovalType\":\"Authorization\"}]" }, "RequestType": "RemoteCall" } }
{ "Errors": "", "Message": "Change Record details are updated successfully. CHANGE RECORD ID- 1418", "Output": "Change Record details are updated successfully. CHANGE RECORD ID- 1418", "TokenID": "3677F55F1D89A76A914F55386DC6CEE9B72B0D2ED02560850508A0776618BB1FB140D289F2E40C892026003B6EF2DDF54ED6860E17946AE408C6E169E1F6B36CF3AD43BBD23F9982C75931E2BC9EBA0F55903575426C79DBDA9A926BFC6C83AA9074F6DE6BB0ED2E23CFC9D7102A56E31F13B08B5540DEE488EBBC7BBF042DE865490217F54665E56376DFAA892174C2", "OrgID": 0, "OutputObject": null, "OutputID": 0, "Input": null }
5. Update Requestor and Requested by
This API request will update the details of requestor in the CR.
Sample Request
{ "ServiceName": "CM_LogOrUpdateCR", "objCommonParameters": { "_ProxyDetails": { "AuthType": "APIKEY", "APIKey": "XXXXXXXXXXXXXXXXXX", "TokenID": "", "OrgID": "1", "ReturnType": "JSON", "ProxyID": 0 }, "cmParamsJSON": { "CMContainerJson": "{\"Change_Request_Id\":978,\"Status\":\"Approved\",\"Support_Function\":\"Info\",\"Support_Function_Name\":\"Information Technology\",\"Category\":\"Medium\",\"ChangeTypeName\":\"Normal\",\"Requestor_Name\":\"abc@symphonysummit.com\",\"Requested_By_Name\":\"abc@symphonysummit.com\",\"Owner_Workgroup\":\"IT Infrastructure\",\"Assigned_Workgroup\":\"IT Infrastructure\",\"Classification\":\"Normal\",\"Change_CategoryID\":11,\"TriggerForChange\":\"\",\"Risk\":\"Low\",\"Impact\":\"High\",\"Priority_Name\":\"P1\",\"Criticality_Name\":\"Low\",\"Downtime_Required\":false,\"CustomerName\":\"All\",\"Customer\":-1,\"Information\":\"\",\"Description\":\"\",\"CurrencyName\":\"\",\"CustomerApprovalRequired\":false,\"CustomerTestRequired\":false,\"CabApprovalType\":\"After CAB Approval\",\"Communication_Plan_Required\":false,\"Communication_Plan_Details\":\"\",\"BusinessRisk\":null,\"OperationalRisk\":null,\"OverallRisk\":null,\"Closure_Code\":\"\",\"ClosureCategoryName\":null,\"CancelReason\":null,\"Risk_Of_Change_Failure\":\"\",\"Business_Impact_As_Per_User\":\"\",\"Business_Impact_Of_Change_Failure\":\"\",\"Back_Out_Plan\":\"\",\"BackoutPlanTested\":false,\"BackOutPlanNotTestedReason\":\"BackOutPlanNotTestedReason\",\"SystemImpactRemarks\":\"\",\"Impact_Of_Not_Implementing_Change\":\"\",\"Information_Log\":\"\",\"Configuration_Team_Log\":\"\",\"Change_Manager_Log\":\"\",\"Change_Advisory_Board_Member_Log\":\"\",\"Justification\":null,\"ProposedTemplateName\":null,\"ProposalJustification\":null,\"PreImplementationSteps\":null,\"PostImplementationSteps\":null,\"RescheduleReason\":null,\"Is_Change_Implemented_Or_Rolledback\":\"\",\"Is_ChangeSucessful\":\"No\",\"Solution\":\"\",\"ChangeScope\":\"\",\"ChangeOutOfScope\":\"\",\"BusinessBenefits\":\"\",\"FinancialBenefits\":\"\",\"Assigned_Executive_Id\":\"0\",\"Actual_Start_Time\":\"0001-01-01 00:00:00\",\"Actual_End_Time\":\"0001-01-01 00:00:00\",\"Planned_PIR_Date\":\"0001-01-01 00:00:00\",\"Actual_PIR_Date\":\"0001-01-01 00:00:00\",\"RleasePlanned_StartTime\":null,\"IsCIUpdation\":null,\"ManualEscalationLevelID\":0,\"ManualEscalationRemarks\":null}", "CR_CI_Details": "[]" }, "RequestType": "RemoteCall" } }
Sample Response
{ "Errors": "", "Message": "Change Record details are updated successfully. CHANGE RECORD ID- 978", "Output": "Change Record details are updated successfully. CHANGE RECORD ID- 978", "TokenID": "4E19821D9341FFD63C1F819958173DABF971D81A483F3152CBDAB2918281628625D9D835B9CA70DE42813047B7EE74EB5E87A2E24EFAB905F55494E2BFF061129ED99BA43710DC2A2AFD43ABFE2C023BC451CD48B2E596E3AFF718034855BE46AAB0669D6100D15C9FEF91EA748775951FC483D8F92AEF57D08DE30106393B8A93592DB0016333696613462E80061B9E", "OrgID": 0, "OutputObject": null, "OutputID": 0, "Input": null }
Status and Error Codes
For more information, see Status and Error Messages.
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