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You can create a new Problem Record or Update an existing Problem Record details using the following API Request.

To authenticate the below API, see API Authentication and Authorization.

Service Name	HTTP Method
PM_LogOrUpdatePR	POST

Below is the sample request to log or update PR .

Code Block
theme DJango title Sample Request linenumbers true
{ "ServiceName": "PM_LogOrUpdatePR", "objCommonParameters": { "_ProxyDetails": { "UserName": "william.james@symphonysummit.com", "OrgID": 1, "ReturnType": "JSON", "Password": "test@1237", "APIKey": "FuvXeZTSna2Jdj/PImKKTRS97Dg8Ns7ET/UQ1X9JZHs=", "AuthType": "FORM", "ProxyID": 0, "RequestType":"mobile" }, "pmParamsJSON":{ "Org_Id":1, "UserID":10, "Problem_Ticket_Id":0, "Support_Function":"Info", "Support_Function_Name":null, "Ticket_Registration_Time":"03/28/2021 06:10 PM", "Status":"New", "Classification_Id":2, "Classification":null, "Category_Id":1186, "Category":null, "Source_Id":1, "Source":null, "Requestor_Id":10, "Requestor_Emp_Id":10, "Requestor_Name":"William James", "Requestor_Mail_Id":"william.james@symphonysummit.com", "Requestor_Location_Name":null, "Requestor_Customer_Name":null, "Requestor_Phone_No":null, "Requestor_Mobile_No":null, "Requestor_Designation":null, "Description":"This problem record is created by WEB-API", "Details":"This problem record is created by WEB-API", "Impact_Id":4, "Impact":null, "Priority_Id":4, "Priority":null, "DeadLine":"04/22/2021 12:10 PM", "RCA_DeadLine":"04/20/2021 12:10 PM", "Assigned_Workgroup_Id":3, "Assigned_Workgroup":null, "Assigned_Executive_Id":10, "Assigned_Executive":"andrew@symphonysummit.com", "Work_Around_Exists":false, "Work_Around_Details":null, "Testing_Details":null, "Solution":null, "Resolution_Date":null, "Resolution_Code_Id":0, "Resolution_Code":null, "Closure_Remarks":null, "Closed_By":0, "Closed_By_Name":null, "Closure_Date":null ,"Closure_Category_Id":0, "Closure_Category":null, "Approver_Emp_Id":0, "Approver_Name":null, "Approver_Mail_Id":null, "Approver_Phone_No":null, "Approval_Date":null, "Approval_Status":null, "Approval_Remarks":null, "RCA_Submitter_Emp_Id":0, "RCA_Submitter_Name":null, "RCA_Submition_Date":null, "RCA_Root_Cause":null, "RCA_Result":null, "RCA_Approver_Emp_Id":0, "RCA_Approver_Name":null, "RCA_Approval_Date":null, "RCA_Approval_Status":null, "RCA_Approval_Remarks":null, "Problem_Manager_Log":null, "RCA_Approval_Log":null, "Engineer_Log":null, "Last_Updated_Datetime":null, "Urgency_Id":5, "Urgency_Name":null, "AssignedExecutive_EMailID":null, "TimezoneMins":null, "TimezoneName":null, "EstimateCostsList":null, "ActualCostsList":null, "totalcostlist":null, "EstimateTotalCost":0.0, "ActualTotalCost":0.0, "Reviewer_Id":null, "Reviewer_Name":null, "Review_Date":null, "Post_Implementation_Review":null, "Planned_PIR_Date":null, "Actual_PIR_Date":null, "RuleName":null, "RuleActive":false, "FromEmail":null, "FromName":null, "Reviewer_Approval_Status":null, "Reviewer_Approval_Remarks":null, "Reviewer_Mail_Id":null, "Problem_Reviewer_Log":null, "RCA_Reviewer_Id":0, "RCA_Reviewer_Name":null, "RCA_Review_Date":null, "AdditionalUserEmails":null, "AdditionalUserIDs":null, "ProblemRecordType":null, "AuthorizationAllApprovers":null, "FirstResolution_Code_Id":0, "FirstResolution_Code":null, "RiskRegister":null, "IsPreAuthorizationEnabled":false, "PreAuthorizerId":0, "PreAuthorizerName":null, "PreAuthorizationDate":null, "PreAuthorizationStatus":null, "PreAuthorizationRemarks":null, "AllPreAuthorizerIds":null, "Requestor_Id_Imp":null, "Closed_By_Imp":null, "Reviewer_Id_Imp":null, "RCA_Reviewer_Id_Imp":null, "PreAuthorizerId_Imp":null, "Approver_Emp_Id_Imp":null, "RCA_Approver_Emp_Id_Imp":null, "RCA_Submitter_Emp_Id_Imp":null, "Escalation_Level_Id":null, "Authorize_Status":null, "Authorizer_Log":null, "Reopenedremarks":null, "Deadlinenotificationsent":null, "Deadlinenotificationsenttime":null, "Wo_Approver_id":0, "Wo_Approval_Date":null, "Wo_approval_status":null, "Wo_approval_remarks":null, "Wo_rca_approver_id":0, "Wo_rca_approval_date":null, "Wo_rca_approval_status":null, "Wo_rca_approval_remarks":null, "Rca_esclationlevel":0, "Closureescalationlevel":0, "Approvalescalationlevel":0, "Rca_approvallevel":0, "Preauthorizationremarks":null, "lstRca":null,"SLA_Window":4, "SLA_Name":24/7, "RCA_MethodologyType":"Opt5WHY", "RCA_MethodologyTypeText":null, "SLA_Violation_Reason":null, "RCA_Violation_Reason_ID":1, "RCA_Violation_Reason":null, "RCA_Violation_Comment":"RCA is violated.", "Resolution_Violation_Reason_ID":5, "Resolution_Violation_Reason":"Delay in response", "Risk_ID":1, "Risk_Name":null, "PendingReason_ID":1, "PendingReason":null, "UserCommunication":[{"Title":"User Communication","Content":"This is user communication", "Date":"02/18/2021 02:10 PM", "UserName":"ellie@symphonysummit.com", "UserType":null, "ChangeBy":10, "ChangeByProfileImage":null, "UserRole":"Analyst" }], "PrivateLog":[{"Title":"Private Log","Content":"This is PrivateLog", "Date":"02/18/2021 02:10 PM","UserName":"ellie@symphonysummit.com", "UserType":null,"ChangeBy":10,"ChangeByProfileImage":null,"UserRole":"Analyst" }], "RemediationList":[{"Statement_ID":0, "Statement":"This problem record is created by WEB-API", "Statement_Order":0, "IsCapaEnabled":false, "Active":false, "Cause_ID":0, "Cause_Order":1, "Cause":"CAUSE 1", "ActionOwnerID":10, "ActionOwnerName":null, "Status":"New", "Remediation":"Remediation 1", "TargetCompletionDate":"\/Date(1613636423000+0000)\/","AttachmentName":null, "Remarks":"Remarks 1", "CorrectiveAction":null, "PreventiveAction":null, "Problem_TicketID":0, "Renamed_FileName":null, "ActionOwnerEmail":"lily@symphonysummit.com" }, {"Statement_ID":0, "Statement":"This problem record is created by WEB-API", "Statement_Order":0, "IsCapaEnabled":false, "Active":false, "Cause_ID":0, "Cause_Order":0, "Cause":"CAUSE 4--Added by API", "ActionOwnerID":10, "ActionOwnerName":null, "Status":"New", "Remediation":"Remediation 1", "TargetCompletionDate":"\/Date(1613636423000+0000)\/", "AttachmentName":null, "Remarks":"Remarks 1", "CorrectiveAction":null, "PreventiveAction":null, "Problem_TicketID":0, "Renamed_FileName":null, "ActionOwnerEmail":"lily@symphonysummit.com" }], "TabType":"5WHY" }, "RequestType":"Mobile" } }

Anchor
New Status New Status

Request Parameters

{
    "Errors": "",
    "Input": null,
    "Message": "Problem Record details are updated successfully. Problem RECORD ID- 0",
    "OrgID": 0,
    "Output": "Problem Record details are updated successfully. Problem RECORD ID- 0",
    "OutputID": 0,
    "OutputObject": null,
    "TokenID": "4B36FDEDC437DD8313212880D27B28A33429FB4A64FF5FAFAF8A94A4F4AC07CAAA5AE9D5F4B7100B5B8890C5F303AF24855C2140AAFCFC3AC1E22A9187B70F57CC64B382B5C1AE9EE4169D8DA82D793B47C772BDAE694DC5853E29908B540A3D6FB64A8A0B41204F7938C0BDD89AC3D5BD7B9F9C72AC7248220B762A967836C439A83853F180B2038DC2A4E4FA9AFC26844A4CC77DAEA789AC4E6BEF826FBB4E"
}

Status and Error Codes

For more information, see Status and Error Messages