You can create a new Problem Record or Update an existing Problem Record details using the following API Request.
To authenticate the below API, see API Authentication and Authorization.
| Service Name | HTTP Method |
|---|---|
PM_LogOrUpdatePR | POST |
Below is the sample request to log or update PR .
Sample Request
{
"ServiceName": "PM_LogOrUpdatePR",
"objCommonParameters": {
"_ProxyDetails": {
"UserName": "william.james@symphonysummit.com",
"OrgID": 1,
"ReturnType": "JSON",
"Password": "test@1237",
"APIKey": "FuvXeZTSna2Jdj/PImKKTRS97Dg8Ns7ET/UQ1X9JZHs=",
"AuthType": "FORM",
"ProxyID": 0,
"RequestType":"mobile"
},
"pmParamsJSON":{
"Org_Id":1,
"UserID":10,
"Problem_Ticket_Id":0,
"Support_Function":"Info",
"Support_Function_Name":null,
"Ticket_Registration_Time":"03/28/2021 06:10 PM",
"Status":"New",
"Classification_Id":2,
"Classification":null,
"Category_Id":1186,
"Category":null,
"Source_Id":1,
"Source":null,
"Requestor_Id":10,
"Requestor_Emp_Id":10,
"Requestor_Name":"William James",
"Requestor_Mail_Id":"william.james@symphonysummit.com",
"Requestor_Location_Name":null,
"Requestor_Customer_Name":null,
"Requestor_Phone_No":null,
"Requestor_Mobile_No":null,
"Requestor_Designation":null,
"Description":"This problem record is created by WEB-API",
"Details":"This problem record is created by WEB-API",
"Impact_Id":4,
"Impact":null,
"Priority_Id":4,
"Priority":null,
"DeadLine":"04/22/2021 12:10 PM",
"RCA_DeadLine":"04/20/2021 12:10 PM",
"Assigned_Workgroup_Id":3,
"Assigned_Workgroup":null,
"Assigned_Executive_Id":10,
"Assigned_Executive":"andrew@symphonysummit.com",
"Work_Around_Exists":false,
"Work_Around_Details":null,
"Testing_Details":null,
"Solution":null,
"Resolution_Date":null,
"Resolution_Code_Id":0,
"Resolution_Code":null,
"Closure_Remarks":null,
"Closed_By":0,
"Closed_By_Name":null,
"Closure_Date":null
,"Closure_Category_Id":0,
"Closure_Category":null,
"Approver_Emp_Id":0,
"Approver_Name":null,
"Approver_Mail_Id":null,
"Approver_Phone_No":null,
"Approval_Date":null,
"Approval_Status":null,
"Approval_Remarks":null,
"RCA_Submitter_Emp_Id":0,
"RCA_Submitter_Name":null,
"RCA_Submition_Date":null,
"RCA_Root_Cause":null,
"RCA_Result":null,
"RCA_Approver_Emp_Id":0,
"RCA_Approver_Name":null,
"RCA_Approval_Date":null,
"RCA_Approval_Status":null,
"RCA_Approval_Remarks":null,
"Problem_Manager_Log":null,
"RCA_Approval_Log":null,
"Engineer_Log":null,
"Last_Updated_Datetime":null,
"Urgency_Id":5,
"Urgency_Name":null,
"AssignedExecutive_EMailID":null,
"TimezoneMins":null,
"TimezoneName":null,
"EstimateCostsList":null,
"ActualCostsList":null,
"totalcostlist":null,
"EstimateTotalCost":0.0,
"ActualTotalCost":0.0,
"Reviewer_Id":null,
"Reviewer_Name":null,
"Review_Date":null,
"Post_Implementation_Review":null,
"Planned_PIR_Date":null,
"Actual_PIR_Date":null,
"RuleName":null,
"RuleActive":false,
"FromEmail":null,
"FromName":null,
"Reviewer_Approval_Status":null,
"Reviewer_Approval_Remarks":null,
"Reviewer_Mail_Id":null,
"Problem_Reviewer_Log":null,
"RCA_Reviewer_Id":0,
"RCA_Reviewer_Name":null,
"RCA_Review_Date":null,
"AdditionalUserEmails":null,
"AdditionalUserIDs":null,
"ProblemRecordType":null,
"AuthorizationAllApprovers":null,
"FirstResolution_Code_Id":0,
"FirstResolution_Code":null,
"RiskRegister":null,
"IsPreAuthorizationEnabled":false,
"PreAuthorizerId":0,
"PreAuthorizerName":null,
"PreAuthorizationDate":null,
"PreAuthorizationStatus":null,
"PreAuthorizationRemarks":null,
"AllPreAuthorizerIds":null,
"Requestor_Id_Imp":null,
"Closed_By_Imp":null,
"Reviewer_Id_Imp":null,
"RCA_Reviewer_Id_Imp":null,
"PreAuthorizerId_Imp":null,
"Approver_Emp_Id_Imp":null,
"RCA_Approver_Emp_Id_Imp":null,
"RCA_Submitter_Emp_Id_Imp":null,
"Escalation_Level_Id":null,
"Authorize_Status":null,
"Authorizer_Log":null,
"Reopenedremarks":null,
"Deadlinenotificationsent":null,
"Deadlinenotificationsenttime":null,
"Wo_Approver_id":0,
"Wo_Approval_Date":null,
"Wo_approval_status":null,
"Wo_approval_remarks":null,
"Wo_rca_approver_id":0,
"Wo_rca_approval_date":null,
"Wo_rca_approval_status":null,
"Wo_rca_approval_remarks":null,
"Rca_esclationlevel":0,
"Closureescalationlevel":0,
"Approvalescalationlevel":0,
"Rca_approvallevel":0,
"Preauthorizationremarks":null,
"lstRca":null,"SLA_Window":4,
"SLA_Name":24/7,
"RCA_MethodologyType":"Opt5WHY",
"RCA_MethodologyTypeText":null,
"SLA_Violation_Reason":null,
"RCA_Violation_Reason_ID":1,
"RCA_Violation_Reason":null,
"RCA_Violation_Comment":"RCA is violated.",
"Resolution_Violation_Reason_ID":5,
"Resolution_Violation_Reason":"Delay in response",
"Risk_ID":1,
"Risk_Name":null,
"PendingReason_ID":1,
"PendingReason":null,
"UserCommunication":[{"Title":"User Communication","Content":"This is user communication",
"Date":"02/18/2021 02:10 PM",
"UserName":"ellie@symphonysummit.com",
"UserType":null,
"ChangeBy":10,
"ChangeByProfileImage":null,
"UserRole":"Analyst"
}],
"PrivateLog":[{"Title":"Private Log","Content":"This is PrivateLog",
"Date":"02/18/2021 02:10 PM","UserName":"ellie@symphonysummit.com",
"UserType":null,"ChangeBy":10,"ChangeByProfileImage":null,"UserRole":"Analyst"
}],
"RemediationList":[{"Statement_ID":0,
"Statement":"This problem record is created by WEB-API",
"Statement_Order":0,
"IsCapaEnabled":false,
"Active":false,
"Cause_ID":0,
"Cause_Order":1,
"Cause":"CAUSE 1",
"ActionOwnerID":10,
"ActionOwnerName":null,
"Status":"New",
"Remediation":"Remediation 1",
"TargetCompletionDate":"\/Date(1613636423000+0000)\/","AttachmentName":null,
"Remarks":"Remarks 1",
"CorrectiveAction":null,
"PreventiveAction":null,
"Problem_TicketID":0,
"Renamed_FileName":null,
"ActionOwnerEmail":"lily@symphonysummit.com"
},
{"Statement_ID":0,
"Statement":"This problem record is created by WEB-API",
"Statement_Order":0,
"IsCapaEnabled":false,
"Active":false,
"Cause_ID":0,
"Cause_Order":0,
"Cause":"CAUSE 4--Added by API",
"ActionOwnerID":10,
"ActionOwnerName":null,
"Status":"New",
"Remediation":"Remediation 1",
"TargetCompletionDate":"\/Date(1613636423000+0000)\/",
"AttachmentName":null,
"Remarks":"Remarks 1",
"CorrectiveAction":null,
"PreventiveAction":null,
"Problem_TicketID":0,
"Renamed_FileName":null,
"ActionOwnerEmail":"lily@symphonysummit.com"
}],
"TabType":"5WHY"
},
"RequestType":"Mobile"
}
}
Request Parameters
| Parameter Name | Type | Description | Mandatory |
|---|---|---|---|
Org_Id | INTEGER | Unique Identification number of an Organization. By default, the value is 1. | TRUE |
UserID | INTEGER | Unique Identification Number of a User. | FALSE |
Problem_Ticket_Id | INTEGER | Unique Identification number of a Problem Request. Note:
| TRUE |
Support_Function | STRING | Tenant or Department Code. For Example: Info | TRUE |
Status | STRING | Specify the Status for the PR. For Example: New | TRUE |
Classification_Id | INTEGER | Unique Identification Number of the Classification. Specify the Id of the Category. | TRUE |
Classification | STRING | Name of the Classification. | FALSE |
Category_Id | INTEGER | Unique Identification Number of the Category. Specify the Id of the Category. | TRUE |
Category | STRING | Name of the Category. | FALSE |
Source_Id | INTEGER | Unique Identification Number of the Source. Specify the Id of the Source. | TRUE |
Source | STRING | Name of the Source. | FALSE |
Requestor_Id | INTEGER | Unique Identification Number of the Requestor. Specify the Id of the Requestor. | TRUE |
Requestor_Emp_Id | INTEGER | Unique Employee Identification Number of the Requestor. Specify the Id of the Requestor. | FALSE |
Requestor_Name | STRING | Name of the Problem Requestor. | FALSE |
Requestor_Mail_Id | STRING | E-mail ID of the Problem Requestor. | FALSE |
Description | STRING | Problem Record Description. | TRUE |
Details | STRING | Problem Record Details. | TRUE |
| RequestType | STRING | Type of the request. Be default, the value is Mobile. | FALSE |
Sample Response
{
"Errors": "",
"Input": null,
"Message": "Problem Record details are updated successfully. Problem RECORD ID- 0",
"OrgID": 0,
"Output": "Problem Record details are updated successfully. Problem RECORD ID- 0",
"OutputID": 0,
"OutputObject": null,
"TokenID": "4B36FDEDC437DD8313212880D27B28A33429FB4A64FF5FAFAF8A94A4F4AC07CAAA5AE9D5F4B7100B5B8890C5F303AF24855C2140AAFCFC3AC1E22A9187B70F57CC64B382B5C1AE9EE4169D8DA82D793B47C772BDAE694DC5853E29908B540A3D6FB64A8A0B41204F7938C0BDD89AC3D5BD7B9F9C72AC7248220B762A967836C439A83853F180B2038DC2A4E4FA9AFC26844A4CC77DAEA789AC4E6BEF826FBB4E"
}
Status and Error Codes
For more information, see Status and Error Messages