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Service Management Help
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You can view the list of Service Request (SRs) logged for you.
To view the list of Service Requests:
- On the USER DASHBOARD page (Dashboard menu), click OPEN REQUESTS under SERVICE REQUEST. Alternatively, select Request > User > My Service Requests.
On the MY SERVICE REQUESTS page, you can view the list of SRs logged for you (Tile view or Tabular view). You can view basic details about SRs, such as SR ID, SR logging date and time, status of the SR, the Workgroup, Approval status, Category, Catalog Item for which SR is logged and so on.
Figure: MY SERVICE REQUESTS (Tile view)
Figure: MY SERVICE REQUEST (Tabular view)Note title Note: The fields on this page are configurable. You can select the fields you want to be displayed on this page using CONFIGURE COLUMNS icon on the ACTIONS panel of the page.
Extending Service Request Period
You can also extend the Service Request period if required. This option is available to you if the Administrators have configured the Enable Service Validity option (see: SummitAI Platform Online Help).
To extend a Service Request period:
- On the MY SERVICE REQUESTS page, click the icon to extend the Service Request period.
Figure: Extend Service Period link - An action confirmation message is displayed. Click OK.
Figure: Action Confirmation-Extend Service Period
Figure: Extension of Service Request For page - Select the required date in the To Date field till which you want to extend the Service. Click SUBMIT.
Extend Service Request Anchor Extend Service Request Extend Service RequestExtendSR ExtendSR
- Navigate to Request > User > Manage Service Requests > Service Request List. The Service Request List page is displayed.
On the Service Request List page, a new configure column, Extended SR is added. Also, the Extended SR is added as filter.
Figure: Service Request List page
In the above example, SR7406 is the Original SR ID and SR7407 is the Extended SR and SR7407 will be shown below the configured Extended SR column.
You view the original SR ID in the extended SR. A sample screenshot is shown below:
You can view extended SR and original SR under the RELATIONSHIP tab.
In this example, SR7572 is the original SR Id and SR7573 is the extended SR Id.
Open the original SR Id (SR7572) and the extended SR Id (SR7573) is shown under Relationship tab.
Figure: RELATIONSHIP tab - Original Request
Open the Extended SR Id (SR7573), and SR7572 (Original SR Id) is shown under the Relationship tab.
Figure: RELATIONSHIP tab- Extended SR
ACTIONS
This section explains all the icons displayed on the ACTIONS panel of the MY SERVICE REQUESTS page.
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Filters Click the Filters icon to specify a particular filter criteria to display the SRs. On clicking the Filters icon, the FILTERS pop-up page is displayed. Specify the filter criteria and click SUBMIT. The following table describes the fields on the FILTERS page:
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Click CONFIGURE COLUMNS to customize the columns on the page, see Personalizing Pages. |
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Click NEW SERVICE REQUEST to create a new Service Request. For more information,see Logging Service Requests. |
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