Viewing My Service Requests List

You can view the list of Service Request (SRs) logged for you.

To view the list of Service Requests:

1. On the USER DASHBOARD page (Dashboard menu), click OPEN REQUESTS under SERVICE REQUEST. Alternatively, select Request > User > My Service Requests.

2. On the MY SERVICE REQUESTS page, you can view the list of SRs logged for you (Tile view or Tabular view). You can view basic details about SRs, such as SR ID, SR logging date and time, status of the SR, the Workgroup, Approval status, Category, Catalog Item for which SR is logged and so on.
   
   
   Figure: MY SERVICE REQUESTS (Tile view)
   
   
   Figure: MY SERVICE REQUEST (Tabular  view)

   Note:

   The fields on this page are configurable. You can select the fields you want to be displayed on this page using CONFIGURE COLUMNS icon on the ACTIONS panel of the page.

Extending Service Request Period

You can also extend the Service Request period if required. This option is available to you if the Administrators have configured the Enable Service Validity option (see: SummitAI Platform Online Help).

To extend a Service Request period:

1. On the MY SERVICE REQUESTS page, click  the  icon  to extend the Service Request period.
   
   
   Figure: Extend Service Period link
   
   
2. An action confirmation message is displayed. Click OK.
   
   
   Figure: Action Confirmation-Extend Service Period
   
   
   Figure: Extension of Service Request For page
   
   
3. Select the required date in the To Date field till which you want to extend the Service. Click SUBMIT.

Extend Service Request

1. Navigate to Request > User > Manage Service Requests > Service Request List. The Service Request List page is displayed.
   On the Service Request List page, a new configure column, Extended SR is added. Also, the Extended SR is added as filter.
   
   
   Figure: Service Request List page

In the above example, SR7406 is the Original SR ID and SR7407 is the Extended SR and SR7407 will be shown below the configured Extended SR column.

You view the original SR ID in the extended SR. A sample screenshot is shown below:

You can view extended SR and original SR under the RELATIONSHIP tab.

In this example, SR7572 is the original SR Id and SR7573 is the extended SR Id.

Open the original SR Id (SR7572) and the extended SR Id (SR7573) is shown under Relationship tab.

Figure: RELATIONSHIP tab - Original Request

Open the Extended SR Id (SR7573), and SR7572 (Original SR Id) is shown under the Relationship tab.

Figure: RELATIONSHIP tab- Extended SR

ACTIONS

This section explains all the icons displayed on the ACTIONS panel of the MY SERVICE REQUESTS page.