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You can configure the ServiceNow Instance details on the SERVICENOW CONFIGURATION page. It enables the exchange of data between both the applications (ServiceNow and SummitAI).

To configure ServiceNow:

  1. Select Admin > Basic > Infrastructure > ServiceNow Configuration. The SERVICENOW CONFIGURATION page is displayed.
  2. On the SERVICENOW CONFIGURATION page, specify all the required information. To know more about the fields on the SERVICENOW CONFIGURATION page, see Field Description.

  3. Click SUBMIT.

    SERVICENOW CONFIGURATION page
    Figure: SERVICENOW CONFIGURATION page

    Note
    titleNote:

    It is recommended to set ServiceNow user’s time zone in the ServiceNow portal as GMT to avoid any discrepancy during the data retrieval.


    Anchor
    Field Description
    Field Description
    Field Description
    The following table describes the fields on the NOTIFICATION TEMPLATE page:

    Fields

    Description

    DETAILS

    TENANT

    Select the Tenant from the drop-down list.

    ServiceNow Instance

    Specify the ServiceNow Instance name.

    ServiceNow URL

    Specify the URL of the ServiceNow Instance.

    ServiceNow Username

    Type in the Username used for ServiceNow.

    ServiceNow Password

    Type in the Password used for ServiceNow.

    Confirm Password

    Type in the Password again to confirm.

    Active

    If selected, the configuration becomes active.

Note
titleNote:

For integration of ServiceNow with SummitAI, see ServiceNow Integration in SUMMITAI Asset Management.


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