SummitAI Service Management Help
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Report Description
Change Record Workgroup Report displays the count of CRs grouped by Workgroups. That is, how many CRs for each Workgroup.
Figure: CHANGE RECORD WORKGROUP Report
On the table, click the CR count hyperlink to view the CR list for the selected Workgroup. On the CHANGE RECORD WORKGROUP REPORT page, click the CR ID hyperlink to view the CR details. For information about viewing reports, see Viewing Reports.
ACTIONS
This section explains all the icons displayed on the ACTIONS panel of the CHANGE RECORD WORKGROUP REPORT page.
Filters
Click Filters icon on the ACTIONS panel to specify the filter criteria to display records in the CHANGE RECORD WORKGROUP REPORT page.
Figure: CHANGE RECORD WORKGROUP Report: FILTERS pop-up window
EXPORT TO EXCEL
Click EXPORT TO EXCEL to export and download the table data to a Microsoft Excel sheet.
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