SummitAI Service Management Help
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What are Risk Questions?
An Authorizer or CAB Approver can assess the Risk in a CR by viewing the Risk values under the RISK tab of the CR. The value is displayed based on the answers for the Risk Questions. The Risk Questions and Answers can be configured on the RISK QUESTIONS AND ANSWERS page.
To configure Risk Questions and Answers:
- Click Change > Configuration > Risk Questions And Answers.
- Click ADD NEW. The RISK QUESTIONS AND ANSWERS page is displayed.
Figure: RISK QUESTIONS AND ANSWERS page - Select the Tenant, enter the required fields, and click SUBMIT. A Risk Question and Answer is configured with the Risk Rating. For more information about the fields on the RISK QUESTIONS AND ANSWERS page, see Field Description.
Field Description
The following table describes the fields on the RISK QUESTIONS AND ANSWERS page:
Field | Description |
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Risk Category | Select the required Risk Category in the drop-down list. The following option are available:
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Question | Type in the Risk Question. |
Answer | Type in the Answers for the Risk Question. |
Risk | Specify the Risk value for a particular answer and click to associate the value with the answer. |
Sort Order | Type in the sequence number at which you want to display the question. |
Active | Select the check box to activate the Risk Question and Answer. |
ACTIONS
This section explains all the icons displayed on the ACTIONS panel of the RISK QUESTIONS AND ANSWERS page.
SHOW LIST
Click SHOW LIST to display the list of all configured Risk Questions And Answers for a Tenant.
Figure: RISK QUESTION AND ANSWER: List page
- To edit a Risk Question and Answer, click the name of the Question. Make the required changes and click SUBMIT.
- To display the inactive Risk Question and Answer values, select the Include Inactive check box.
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When the Risk Questions and Answers are displayed in a list, the following icons are displayed on the ACTIONS panel:
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