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- End user conversation with a particular department
- Switch department
- Access to authorized department
- Reset department
End user conversation with a particular department Anchor Converse-Dept Converse-Dept
| Converse-Dept | |
| Converse-Dept |
In this use case, as the end user starts the conversation with Digital Agent, the Digital Agent displays the different departments.
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Figure: User conversation with IT department
Switch department Anchor Switch-Dept Switch-Dept
| Switch-Dept | |
| Switch-Dept |
In this use case, the end user wants to switch the conversation with the Digital Agent from one department to another department.
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Figure: Switch department in Slack
Access to authorized department Anchor Access-AuthDept Access-AuthDept
| Access-AuthDept | |
| Access-AuthDept |
The end users will not be able to view the complete list of departments in the Digital Agent, unless they have access to them.
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Suppose,the queries of the end user are related to other departments that the end user does not have access to. Then the Digital Agent will respond back with the best match related to the department which they have access to and continue with it.
Reset department Anchor Reset-dept Reset-dept
| Reset-dept | |
| Reset-dept |
Digital Agent provides the end users an option to reset the department as well. This way the end users can anytime reset the department during a conversation with the Digital Agent.
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