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SummitAI Service Management Help

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Search Open Problem Management detail report displays the report of PRs based on your search criteria. You detailed information of open Problem Records. You can view details such as PR ID, Registration time, Type, Status, Category, Assigned Workgroup, Impact, and so on.Image Removed
Figure: SEARCH pageRegistered Time, Status, Description, Approval Date, Approver User Name, Classification Name, Company Name, Priority Name, Sub Function Name, Testing Details, and so on.

It will help you to track the open problem record in an efficient manner. You can filter out the open problem record based on the selected filter criteria. Detailed information may leads you to reach out to root cause of problem and problem resolution.

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Figure: Open Problem Management detail page

Click on Image Added icon to update the search results of the report based on the filter criteria.

On the table, click the PR ID hyperlink to view the PR detailson the Image Added icon under the Problem ID column to display the vertical view of the remaining set of field details of the report which are not visible in the horizontal view of the report. For information about viewing reports, see see Viewing Reports.

FILTERS

Click FILTERS to specify the filter criteria to display the records in the report.

ACTIONS

This section explains all the icons displayed on the ACTIONS panel of the SEARCH page.

Filters

Click Filters icon on the ACTIONS panel to specify the filter criteria to display records in the SEARCH Report.

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Figure: SEARCH page: Filters pop-up page

EXPORT TO EXCEL

Click EXPORT TO EXCEL to export and download the table data to a Microsoft Excel sheet.A sample screenshot is shown below:

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Figure: FILTERS

FIELDS

Click on FIELDS to select the required fields which needs to get displayed in the report. A sample screenshot is shown below:

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Figure: FIELDS

Field	Description
Image Added	Click Image Added icon to move the selected fields from the left pane of field list to the right pane of field list. The fields appears in the right pane will get displayed in the report.
Image Added	Click Image Added icon to move the selected fields from the right pane of field list to the left pane of field list. The fields appears in the left pane will not get displayed in the report.
Image Added	Click Image Added icon to move the selected field(s) one position above in the field list of right pane.
Image Added	Click Image Added icon to move the selected field(s) one position down in the field list of right pane.
Image Added	Click Image Added icon to display the field properties of the selected field in the right pane of field list. A sample screenshot is shown below: Image Added Figure: Field Properties