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The Analysts are the Single Point of Contact between End Users and the IT Service Management of the organization. They are the first contact in an organization for any and all IT questions. The Release Records are assigned to the Analysts who take appropriate actions on the CRs at each phase of the Release Management cycle.

You, as an Analyst, can perform the following actions in the Release Management module:

truenoneRelease Noteshttp://summitconfluence.symphonysummit.com:8090/display/PD/SUMMIT+Release+NotestruenoneInstallation Guide http://summitconfluence.symphonysummit.com:8090/display/PD/Installation+GuidetruenoneOther Documents http://summitconfluence.symphonysummit.com:8090/display/PD/Other+Documents
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