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titleNote:

As the documentation of the mobile application guide is in-progress, uploading the videos as a separate topic. However, the following videos will be available with the published version of the latest guide.

Table of Contents
maxLevel

2

3
minLevel2

Viewing Status of

Service Request MobileApp Videos

Raising a Service Request

Widget Connector
width480
urlhttps://www.youtube.com/watch?v=

MmqVLsET-LQ

w4zw6jHt_RE&list=PL1GxJ6TO-GXA0qaV6ug8DmdvdEqON_BEF&index=

2

4

Reopening

Updating a Service Request

Widget Connector
width480
urlhttps://www.youtube.com/watch?v=

zMucHV4RM8k

QwY3t_FqfPA&list=PL1GxJ6TO-GXA0qaV6ug8DmdvdEqON_BEF&index=

3

1

Raising

Checking Status of a Service Request

Widget Connector
width480
urlhttps://www.youtube.com/watch?v=

w4zw6jHt_RE

MmqVLsET-LQ&list=PL1GxJ6TO-GXA0qaV6ug8DmdvdEqON_BEF&index=

4

2

Escalating

Approving a Service Request

(Manual)

Widget Connector
width480
urlhttps://www.youtube.com/watch?v=

0LC7Gwdta7o

yquVxLV__Zo&list=PL1GxJ6TO-GXA0qaV6ug8DmdvdEqON_BEF&index=

5

8

Providing Feedback for

Cancelling a Service Request

Widget Connector
width480
urlhttps://www.youtube.com/watch?v=

z9zJWPV6yq0

DNAFC7BFBqw&list=PL1GxJ6TO-GXA0qaV6ug8DmdvdEqON_BEF&index=

6

7

Cancelling

Reopening a Service Request

Widget Connector
width480
urlhttps://www.youtube.com/watch?v=

DNAFC7BFBqw

zMucHV4RM8k&list=PL1GxJ6TO-GXA0qaV6ug8DmdvdEqON_BEF&index=

7

3

Approving

Providing Feedback for a Service Request

Widget Connector
width480
urlhttps://www.youtube.com/watch?v=

yquVxLV__Zo

z9zJWPV6yq0&list=PL1GxJ6TO-GXA0qaV6ug8DmdvdEqON_BEF&index=

8

6

Updating

Escalating a Service Request (Manually)

Widget Connector
width480
urlhttps://www.youtube.com/watch?v=

k-fPMrDbEyw&list=PL1GxJ6TO-GXA0qaV6ug8DmdvdEqON_BEF&index=9Updating

0LC7Gwdta7o


Incident MobileApp Videos

Logging an Incident

Widget Connector
width480
urlhttps://www.youtube.com/watch?v=

QwY3t_FqfPA

C50Pnc0quP4&list=PL1GxJ6TO-GXA0qaV6ug8DmdvdEqON_BEF&index=

1

13

Viewing Status of

Updating an Incident

Widget Connector
width480
urlhttps://www.youtube.com/watch?v=

rfQBrai6bws&list=PL1GxJ6TO-GXA0qaV6ug8DmdvdEqON_BEF&index=10Reopening an Incident

k-fPMrDbEyw

Widget Connector
width480
urlhttps://www.youtube.com/watch?v=

CO_YqKrmphQ

mwaZtvUZnw8&list=PL1GxJ6TO-GXA0qaV6ug8DmdvdEqON_BEF&index=

11

14

Escalating

Checking Status of an Incident

(Manual)

Widget Connector
width480
urlhttps://www.youtube.com/watch?v=

JhO2Xop0YdA

rfQBrai6bws&list=PL1GxJ6TO-GXA0qaV6ug8DmdvdEqON_BEF&index=

12

10

Logging

Cancelling an Incident

Widget Connector

width480

urlhttps://www.youtube.com/watch?v=

C50Pnc0quP4

DNWTxZRjnBw&list=PL1GxJ6TO-GXA0qaV6ug8DmdvdEqON_BEF&index=

13

16

Reopening an Incident

Widget Connector
width480
urlhttps://www.youtube.com/watch?v=

mwaZtvUZnw8

CO_YqKrmphQ&list=PL1GxJ6TO-GXA0qaV6ug8DmdvdEqON_BEF&index=

14

11

Providing Feedback for

Escalating an Incident (Manually)

Widget Connector
width480
urlhttps://www.youtube.com/watch?v=

COKQEWi7gxY

JhO2Xop0YdA&list=PL1GxJ6TO-GXA0qaV6ug8DmdvdEqON_BEF&index=

15

12

Cancelling

Providing Feedback for an Incident

Widget Connector
width480
urlhttps://www.youtube.com/watch?v=

DNWTxZRjnBw

COKQEWi7gxY&list=PL1GxJ6TO-GXA0qaV6ug8DmdvdEqON_BEF&index=

16

15

Overviewing

Overview of Landing Page

Widget Connector
width480
urlhttps://www.youtube.com/watch?v=cTniQUB1EUM&list=PL1GxJ6TO-GXA0qaV6ug8DmdvdEqON_BEF&index=17

Related Links

For more information, see Mobile Application Guide.