SummitAI Service Management Help
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Urgency is an indication of how quickly a Change Record (CR) should be resolved, otherwise, it may have a significant impact on business processes. You can add and modify Urgency for a CR under a Tenant.
To configure Urgency:
- Select Change > Configuration > Urgency.
- On the URGENCY page, click ADD NEW on the ACTIONS panel.
- Select the Tenant, type in the Urgency name in the Urgency Name text box and specify a numeric value in the Sort Order text box. If you select the Active check box, the Urgency becomes an available option in the Urgency list on the other pages of the application.
- Click SUBMIT. A new Urgency value is configured.
Figure: URGENCY page
ACTIONS
This section explains all the icons displayed on the ACTIONS panel of the URGENCY page.
SHOW LIST
Click SHOW LIST to display the LIST table showing all the Urgency values configured in the SUMMIT application for the selected Tenant.
Figure: URGENCY page: List of Urgency values
Urgency ID column in the LIST table displays the ID associated with every configuration.
- To edit an Urgency value, click the Urgency Name. Make the appropriate changes and click SUBMIT.
- To display the inactive Urgency values, click the Include Inactive check box.
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When the Urgency values are displayed under the LIST table, the ADD NEW action is displayed on the ACTIONS panel. Click ADD NEW to configure a new Urgency value. |
References
- To configure Impact, see Configuring Impact for CM.
- To configure Priority, see Configuring Priority for CM.
- To configure Risk, see Configuring Risk.
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