SummitAI Service Management Help
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BI Average Duration Problem report displays the report "of PRs based on your search criteria". You can view details such as Problem ID, Registration Time, Status, Description, Average Date, Approver User Name, Classification Name, Category Name, Priority Name, Sub Function Name and so on.
Figure: BI Average Duration Problem page
Click on 
icon to update the search results of the report based on the filter criteria.
On the table, click on the 
icon under the Problem ID column to display the vertical view of the remaining set of field details of the report which are not visible in the horizontal view of the report. For information about viewing reports, see Viewing Reports.
ACTIONS (Not Required)
This section explains all the icons displayed on the ACTIONS panel of the SEARCH page.
Filters
Click Filters icon on the ACTIONS panel to specify the filter criteria to display records in the SEARCH Report.
Figure: SEARCH page: Filters pop-up page
FILTERS
Click FILTERS to specify the filter criteria to display the records in the report. A sample screenshot is shown below:
Select the required option from the drop-down list of the field Refresh Every. The available options are as follows:
- Never
- 10 Seconds
- 30 Seconds
- 1 Minutes
- 5 Minutes
- 10 Minutes
- 30 Minutes
- 1 hour
FIELDS
Click on FIELDS to select the required fields which needs to get displayed in the report. A sample screenshot is shown below:
Figure: FIELDS
| Field | Description |
|---|---|
| Click |
| Click |
| Click |
| Click |
| Click
Figure: Field Properties |
EXPORT TO EXCEL (Not Required)
Click EXPORT TO EXCEL to export and download the table data to a Microsoft Excel sheet.
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