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A Tenant is a business unit, entity, or a department in an organizational hierarchy. You can create, modify, and specify configuration details of a Tenant. In the SummitAI application, you can select the label name for Tenant based on your usage, for example: Department/ Customer or by default Tenant (see: Tenant Department Customer). The defined label name is displayed for Tenants. Department can be used when the SummitAI application is used by multiple departments within the organization. Customer can be used when multiple customers are handled using the SummitAI application. You can use any other label name based on the requirement of the organization.
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To configure Tenant:
- Select Admin> Basic > Infrastructure > Tenant.
- On the TENANT page, click ADD NEW on the ACTIONS panel.
- Select the Domain from the drop-down list and type in the new Tenant details. For more information about the fields on the TENANT page see, Field Description.
- Click SUBMIT. A new Tenant is added.
Figure: Tenant page
Field Description
The following table describes the fields on the TENANT page:
Field | Description |
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DETAILS | |
Domain | Select a Domain from the drop-down list under which you want to configure the Tenant. |
Tenant Code | A unique code for the Tenant. This helps to identify Tenants. You can enter a maximum of six characters. |
Display Name | Type in the name of a Tenant. |
| Group Name | Select a Group name under the drop-down if you want to add tenant with shorting order under the Group. |
| Sort Order | Specify a value to set the sorting position in the Tenant list section or Tenant drop-down inside the Group across the Application. Note: The Sort Order field accepts values from 0 to 999. The Tenants are displayed alphabetically on the pages when two or more Tenants are configured with the same Sort Order or without any sort order. ExampleOn the TENANT page, if Tenant 1 (Information Technology) is configured with Sort Order value 1 and Tenant 2 (Operations) is also configured with Sort Order value 1, Tenant 1 (Information Technology) is placed on the top of the Tenant 2 (Operations) across the pages. If both Group Tenant and Tenant List are configured for the same page, Group Tenant is placed on the top of the Tenant List across the pages. Group Tenant sorting is configured on the Common Master page. For more information on Group Tenant sorting, see Configuring Common Masters. |
Description | Type in a brief description about a Tenant. |
Active | Indicates the status set for the Tenant.
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Modules | Lists all the modules for which the logged in user has access. Select the check mark over the Module icon to enable the Tenant for the respective module. By default, the check marks are displayed in grey color indicating that the Tenant is disabled for the selected module. |
Color Codes | The color codes displayed for the check mark:
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ACTIONS
This section explains all the icons displayed on the ACTIONS panel of the TENANT page.
SHOW LIST
Click SHOW LIST to display the LIST table showing all the Tenants configured in the SummitAI application.
Figure: TENANT page: List of Tenants configured
- To edit a Tenant detail, click the configured Tenant Name. Make appropriate changes and click SUBMIT.
- To display the inactive Tenant details, click the Include Inactive check box.
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When the Tenant details are displayed under the LIST table, the ADD NEW and TENANT LABEL icons are displayed on the ACTIONS panel.
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CONFIGURE DETAILS
Click CONFIGURE DETAILS to configure the various modules for the Tenant.
- To configure the Incident Management module, see Incident Management Online Help in Service Management.
- To configure the Request Fulfillment module, see Service Request Management Online Help in Service Management.
- To configure the Change Management module, see Change Management Online Help in Service Management.
- To configure the CMDB module, see CMDB Online Help in Service Management.
- To configure the Asset Management module, see SUMMITAI Asset Management.
- To configure the Call Management module, see Call Management Online Help in Service Management.
IMPORT CONFIGURATION
Click IMPORT CONFIGURATION to copy the configuration from an existing Tenant. You are redirected to IMPORT CONFIGURATIONS BY TEMPLATE page. For more information, see Importing Configurations by Template.
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