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titleNote:

As the documentation of the mobile application guide is in-progress, uploading the videos as a separate topic. However, the following videos will be available with the published version of the latest guide.

Table of Contents
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Service Request MobileApp Videos

Raising a Service Request

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urlhttps://www.youtube.com/watch?v=w4zw6jHt_RE&list=PL1GxJ6TO-GXA0qaV6ug8DmdvdEqON_BEF&index=4

Updating a Service Request

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urlhttps://www.youtube.com/watch?v=QwY3t_FqfPA&list=PL1GxJ6TO-GXA0qaV6ug8DmdvdEqON_BEF&index=1

Checking Status of a Service Request

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urlhttps://www.youtube.com/watch?v=MmqVLsET-LQ&list=PL1GxJ6TO-GXA0qaV6ug8DmdvdEqON_BEF&index=2

Approving a Service Request

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urlhttps://www.youtube.com/watch?v=yquVxLV__Zo&list=PL1GxJ6TO-GXA0qaV6ug8DmdvdEqON_BEF&index=8

Cancelling a Service Request

Widget Connector
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urlhttps://www.youtube.com/watch?v=DNAFC7BFBqw&list=PL1GxJ6TO-GXA0qaV6ug8DmdvdEqON_BEF&index=7

Reopening a Service Request

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urlhttps://www.youtube.com/watch?v=zMucHV4RM8k&list=PL1GxJ6TO-GXA0qaV6ug8DmdvdEqON_BEF&index=3

Providing Feedback for a Service Request

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urlhttps://www.youtube.com/watch?v=z9zJWPV6yq0&list=PL1GxJ6TO-GXA0qaV6ug8DmdvdEqON_BEF&index=6

Escalating a Service Request (Manually)

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urlhttps://www.youtube.com/watch?v=0LC7Gwdta7o


Incident MobileApp Videos

Logging an Incident

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urlhttps://www.youtube.com/watch?v=C50Pnc0quP4&list=PL1GxJ6TO-GXA0qaV6ug8DmdvdEqON_BEF&index=13

Updating an Incident

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urlhttps://www.youtube.com/watch?v=k-fPMrDbEyw

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urlhttps://www.youtube.com/watch?v=mwaZtvUZnw8&list=PL1GxJ6TO-GXA0qaV6ug8DmdvdEqON_BEF&index=14

Checking Status of an Incident

Widget Connector
width480
urlhttps://www.youtube.com/watch?v=rfQBrai6bws&list=PL1GxJ6TO-GXA0qaV6ug8DmdvdEqON_BEF&index=10

Cancelling an Incident

Widget Connector
urlhttps://www.youtube.com/watch?v=DNWTxZRjnBw&list=PL1GxJ6TO-GXA0qaV6ug8DmdvdEqON_BEF&index=16

Reopening an Incident

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urlhttps://www.youtube.com/watch?v=CO_YqKrmphQ&list=PL1GxJ6TO-GXA0qaV6ug8DmdvdEqON_BEF&index=11

Escalating an Incident (Manually)

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urlhttps://www.youtube.com/watch?v=JhO2Xop0YdA&list=PL1GxJ6TO-GXA0qaV6ug8DmdvdEqON_BEF&index=12

Providing Feedback for an Incident

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urlhttps://www.youtube.com/watch?v=COKQEWi7gxY&list=PL1GxJ6TO-GXA0qaV6ug8DmdvdEqON_BEF&index=15

Overview of Landing Page

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urlhttps://www.youtube.com/watch?v=cTniQUB1EUM&list=PL1GxJ6TO-GXA0qaV6ug8DmdvdEqON_BEF&index=17

Related Links

For more information, see Mobile Application Guide.