Versions Compared

Key

  • This line was added.
  • This line was removed.
  • Formatting was changed.
Comment: Updated the panel macro with the following parameter(s): [bgColor]

SummitAI Service Management Help

Scroll ignore
scroll-pdftrue
scroll-officetrue
scroll-chmtrue
scroll-docbooktrue
scroll-eclipsehelptrue
scroll-epubtrue
scroll-htmltrue
#72B0DE#72B0DE#F0F0F0Incident Management

true

Concepts

End Users

Analysts

Administrators

Reports


Scroll export button
scopecurrent
template-id4fda9400-a7df-4ede-a95f-e4ae5fcf4796
captionDownload this Page
add-onScroll PDF Exporter

What is Audit Log?

The Audit Log records the details of the changes made by Administrators in the application. The tracking of these changes is important to troubleshoot a problem or to keep a record of important changes. The changes done in each module are tracked and recorded, and a mail notification is triggered to the configured e-mail recipients.

The Audit Log records the changes, such as adding details, editing/modifying the existing details, activating/deactivating details, selecting or removing details, and so on.

Where is Audit Log Recorded?

The changes are recorded for the configuration pages for the following modules:

Expand
titleIncident Management
  • Incident Masters - Feedback Configuration
  • Incident Masters -  Category
  • Incident Masters -  Classification
  • Incident Masters -  Checklist
  • Incident Masters -  Closure code
  • Incident Masters - Log Incident Page
  • Incident Masters - Pending Reason
  • Incident Masters - Resolution Code
  • Incident Masters - Incident Handling Evaluation
  • Others - Cost Configuration
  • Others - E-mail Notification
  • Others - SMS Notification
  • Others - Feedback Question
  • Others - Information Ticker
  • Others - Major Incident
  • Others - Rule
  • Others - User Type
  • Others - Auto Work Order Configuration
  • Others - Standard Operating Procedure (SOP) Mapping
  • SLA Configuration - Impact
  • SLA Configuration - Priority
  • SLA Configuration - SLA Matrix By CI
  • SLA Configuration - Priority Matrix
  • SLA Configuration - Workgroup SLA Window
  • SLA Configuration - SLA Service Window
  • SLA Configuration - SLA Matrix
  • SLA Configuration - Urgency
  • TFS - TFS Configuration
  • TFS - Config WI Field
  • TFS - Configure V-V  Mapping
  • TFS - Configure Mapping Profile
  • TFS - Configure Profile Mapping
Expand
titleAsset Management
  • Asset Masters - Location and Store
  • Asset Masters - Key Field Mapping
  • Asset Masters - Action Attribute Configuration
  • Asset Masters - Notifications and Templates
  • Asset Masters - Allocation Form Template
  • Software - Software License Mapping
  • Software - Baseline Profile List
  • Software - Software Profile Mapping
  • Software - Software Blacklisting
  • Depreciation - Depreciation Formula
  • Depreciation - GAAP Depreciation
  • Depreciation - Field Mapping
  • Others - Alert Configuration
  • Others - Update Asset Serial Number
  • Others - E-mail Notification
  • Others - Store Threshold
  • Others - Additional Discovery
  • Others - Approval Matrix
  • Others - Application Settings
  • Others - Movement Configuration
  • Others - Local Password Management
  • Mapping - Custom Hardware Variance
  • Application Control - Create/Update Profile
  • Application Control - Master Configuration
  • Patch Management - Configuration
Expand
titleService Request Management
  • Service Request Masters - Classification
  • Service Request Masters - Feedback Configuration
  • Service Request Masters - Closure Code
  • Service Request Masters - Checklist
  • Service Request Masters - Feedback Question
  • Service Request Masters - Information Ticker
  • Service Request Masters - Pending Reason
  • Service Request Masters - Resolution Code
  • Service Request Masters - Work Order - Catalog Mapping
  • Recertification - Application Configuration
  • Recertification - User Application Mapping
  • Recertification - Recertification Period
  • SLA Configuration - Impact
  • SLA Configuration - Priority
  • SLA Configuration - Priority Matrix
  • SLA Configuration - Workgroup SLA Window
  • SLA Configuration - SLA Service Window
  • SLA Configuration - SLA Matrix
  • SLA Configuration - Urgency
  • Approval Reminder configuration
  • User Type
  • Service Request Masters - Service Category
  • Service Request Masters - Approver
Expand
titleChange Management
  • Change Type
  • Change Category
  • Change Advisory Board
  • Category
  • Risk
  • Priority
  • Impact
  • Urgency
  • Priority Matrix
  • Risk Questions And Answers
  • Checklist
  • Lead Period
  • Change Manager
  • Closure Code
  • Defect Severity
  • Defect Priority
  • System Impact
  • Status Configuration
Expand
titleCMDB
  • Classification
  • Discovery Configuration
  • Change Blackout Window
  • Criticality
  • Make
  • Schedule Maintenance
  • Services
  • CI Relation Type
  • Notification
Expand
titleKnowledge Management
  • Knowledge Record Approver
  • Category
  • Classification
  • Link External Websites
  • Reason
Expand
titleProblem Management
  • Approver
  • Auto Creation Settings
  • Category
  • Classification
  • Closure Code
  • Impact
  • Priority
  • Priority Matrix
  • RCA Type
  • Reviewer
  • Source
  • Urgency
Expand
titleAdmin
  • Users - User List
  • Users - Role Template
  • Users - Custom Tab
  • Infrastructure - Tenant
  • Infrastructure - SMTP Configuration
  • Infrastructure - Workgroup
  • Infrastructure - Analyst
  • Infrastructure - Application Settings
  • Infrastructure - Custom Scheduler
  • Infrastructure - Common Masters
  • Infrastructure - Form Builder
  • Infrastructure - Authentication Configuration
  • Infrastructure - Archival
  • Infrastructure - Theme Configuration
  • Infrastructure - Widgets -New Widget
  • Infrastructure - Widgets -New Widget tab
  • Infrastructure - Widgets -Widget Report
  • Infrastructure - Widgets -Widget Report Access
  • Customer - Customer Custom Tabs
  • Customer - Customer List
  • Customer - Customer/Vendor SLA Matrix
  • Vendor - Vendor List
  • Password Management - Security Question
  • Password Management - Keyword Message
  • Password Management - Mapping Security Questions
  • Automation - Run Book Automation
  • Automation - Run Book Scripts
  • Automation - Script Based Monitoring
  • Discovery & Monitoring - Script Based Monitoring
  • Discovery & Monitoring - Script
  • Discovery & Monitoring - SNMP MIB
  • Discovery & Monitoring - SNMP Based Monitoring
  • Discovery & Monitoring - Vendor MIBs
  • Discovery & Monitoring - Monitoring Account
  • Notifications - Bulletin Board
  • Notifications - Alerts
  • Notifications - Notification Parser
  • Notifications - Notification Template
  • Notifications - Mailbox
  • Notifications - SMS Gateway Configuration
  • Documents- Standard Operating Procedure (SOP)

References


Scroll ignore
scroll-pdftrue
scroll-officetrue
scroll-chmtrue
scroll-docbooktrue
scroll-eclipsehelptrue
scroll-epubtrue
scroll-htmltrue
1

| |